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TechRepublic Resources
- 10 questions on business service management: A discussion with Casey Kindiger
- Not quite sure what business service management entails, where it's headed, or what benefits it offers? The CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and what your organization can gain from its implementation. by Jeff Cerny
- Tags: Business Service, Business Service Management, Business, Technology, Jeff, generationE, Jeff Cerny
- Blog posts 2008-11-11
Additional Resources
- Disconnected no more: Wi-Fi when you fly
- Aircell, a provider of airborne communications, based in Itasca, Illinois, will be rolling out their new in-flight broadband offering on domestic flights in the next couple of months. Yes, mobile broadband while in flight. Aircell will cover the U.S., delivering mobile broadband service on an exclusive 3-MHz air-to-ground ATG frequency...
- Tags: Mobile, Broadband, Aircraft, Wi-Fi, Mobile Broadband, Aircell Network, Internet, Aerospace & Defense, Broadband Internet, Advertising & Promotion, Network Technology, Telecommunications, Manufacturing, Marketing, Networking, Jeff Cerny
- Blog posts 2008-04-15
- 12 questions with Sharon Taylor, Chief Architect of ITIL V3
- Sharon Taylor worked on earlier versions of the Information Technology Infrastructure Library in the 1990s and has now accepted the key role in creating version 3 released in May of 2007. She is also the author of the recently-released book, "The Official Introduction of the ITIL Service Lifecycle," and president...
- Tags: Business Operations, It Services, ITIL, Jeff Cerny, Practice, Process Improvement, Quality, Version
- Blog posts 2008-01-07
- Use wiki-based runbook automation to promote a collaborative capture of best practices
- The technology analyst firm Gartner recently predicted that half of the companies in the US will have wikis in one form or another by the end of next year. Wikis are fast and dynamic and particularly useful in developing a consensus over a broad user group. They are optimized when...
- Tags: Team, Best Practice, Tool, Automation, Wiki, Online Communications, Jeff Cerny
- Blog posts 2008-03-28
- 10 questions on business service management: A discussion with Casey Kindiger
- Not quite sure what business service management entails, where it's headed, or what benefits it offers? CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and what your organization can gain from its implementation.This download is also available as an entry in our 10 Things blog.
- Tags: Business Service, Business Service Management, Jeff Cerny
- Download resources 2008-11-11
- 10 questions on business service management: A discussion with Casey Kindiger
- BSM is part and parcel of the smart planet philosophyGreat article and discussion on the importance of applying BSM now sooner than later. Dovetails very nicely with Sam Palmisano's speech to the Council of Foreign Relations on the smart planet initiative and technology-fueled economic recovery proposal.http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/20081106/index.shtml?sa_campaign=message/ideas/leadspace/all/planetflashStopped at.....The key to BSM...
- Tags: G-Man, BSM, business service management, business service, BSM Approach
- Discussion threads 2008-11-13
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