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TechRepublic Resources

Should the CIO be a technologist or a business person?
A chief information officer CIO must have multiple personalities in order to effectively do their job.  They are required to have a personality that demonstrates that they are the company's leader in information technology IT.  This means that they must have an understanding of the all of the technologies necessary...
Tags: Strategic Planning, Responsibility, Personnel, Management Style, Management Skills, Leadership, Knowledge, IT Management, IT, General, Executive, CIO, Essential Personnel
Blog posts 2007-08-02
Cisco administration 101: Monitor network traffic with NetFlow
Are you familiar with Cisco's NetFlow technology? NetFlow is the new standard for network traffic analysis, and you can use it to see the utilization on a router -- as well as the traffic that's causing the utilization. Here's an introduction to the benefits of NetFlow.Let's say you want to begin collecting...
Tags: network tools, General, System Administration
Blog posts 2007-07-31
SharePoint Server 2007 content types enable enhanced document management
This information is also available as a PDF download.Many SharePoint users already know that you can create a new Word document from within a document library. However, Microsoft Office SharePoint Server MOSS 2007 takes this one step further by letting you create any type of document you want within the...
Tags: General, Collaboration
Blog posts 2007-07-30
Big business under scrutiny
It seems big business is coming under increasing scrutiny in Europe with Intel and Microsoft both finding themselves in a spot of bother over the past week. In both instances the defendants are accused of using unlawful anticompetitive business practises to maintain an unfair monopoly of their respective markets.Hungary's...
Tags: General
Blog posts 2007-07-29
State of Ohio passes the buck
The state of Ohio are trying to blame a 22 year-old intern for the loss of almost 800,00 social security numbers and other personal information.  A backup tape containing unencrypted data was stolen from his car last month.  The intern, Jared Ilovar would sometimes take home backup tapes to ensure...
Tags: security, General
Blog posts 2007-07-29
Silos / Bubbles
One of the biggest problems within a large corporate organisation is the remoteness of the various teams that make it work.  The company I work for suffers from this, at the European headquarters each team does its own thing but often has little or no understanding of the rest of...
Tags: Training, support, remote support, Office, Helpdesk, Help, General, Customer Relations
Blog posts 2007-07-28
Anticipating customer questions makes your instructions more credible
A month ago, I had the unexpected good fortune to be able to attend the Philadelphia appearance of singer Kenny Chesney, who brought with him Pat Greene, Sara Evans, Sugarland and Brooks & Dunn.   When tickets originally went on sale, in March, they sold out in half an hour.  However, a...
Tags: Help, General, Free Tech Support, Customer Relations, support, Helpdesk
Blog posts 2007-07-27
Get more out of the ls command
The ls command is a well-known and often used command-line program that is used to list directory contents by name; in fact, it could be argued that it is the most used Linux command-line program.$ lsMD5SUMS  annvix-netinstall-i586-2.0-RELEASE.iso  bin  mc-vdanenIn addition to its most basic use, the ls command has a...
Tags: General, command line
Blog posts 2007-07-27
SolutionBase downloads examine server-side Linux
For those of you interested in Linux networking, TechRepublic recently published an entire series of downloads also available as articles on a number of networking topics; many of these are included in the free Solution Series eBook, Linux: Set it and forget it.Here is a sampling of some of the content...
Tags: General
Blog posts 2007-07-26
Back in the thick of it
So the holiday in Greece is but a warm memory. My tan isn't yet fading as the beach here in Swanage is in perfect working order but I have had to come down to earth with a huge bump, yes I'm back at work.The bathroom renovation is coming along...
Tags: Customer Relations, General, Help, Helpdesk, support, Training
Blog posts 2007-07-25
Insights from a book on why software s**ks
For those of you who wonder why software is so difficult to use,may I suggest the book Why Software Sucks, by David S. Platt (note: I normally avoid such words, and give the title in its entirety here only out of a desire to be accurate).  Infact,...
Tags: Helpdesk, Help, General, Free Tech Support, Customer Relations
Blog posts 2007-07-23
Secure Outlook Web Access with (free) SSL: Part 2
Last week, I talked about the various options available when looking to use SSL for encryption of Outlook Web Access. Rather than buying an expensive certificate from Verisign or creating my own CA, I decided to use a free certificate from StartCom. CA and intermediary certificates can easily be imported...
Tags: security, Infrastructure, General, E-mail
Blog posts 2007-07-23
Intel joins OLPC board
After their previous war of words with the OLPC foundation, Intel have show a sharp change of approach.Back in May founder of OLPC foundation Nicholas Negroponte said Intel ‘should be ashamed of itself'.  Intel had apparently been selling its entry level Classmate laptop to gain a share of the emerging...
Tags: General, mobile technology
Blog posts 2007-07-21
Get the most from the du and df commands
While Linux has a number of very nice GUIs, using the command-line interface can be faster and produce more information than GUI tools can, especially when it comes to reporting and viewing disk usage.The df tool simply reports the amount of free space on each partition -- how large they...
Tags: General
Blog posts 2007-07-20
3 tips to improve your executive presence
One of the most frequent issues clients ask me for help with is "executive presence". It's one of those beauty-is-in-the-eye-of-the-beholder issues to some extent. What works for some people is a turnoff to others. Approaches or styles which are considered appropriate in one organization may be the...
Tags: Team Management, Personal Development, Performance Appraisals/evaluations, Management Style, Leadership, General, Career, Business Intelligence
Blog posts 2007-07-20
Reader query: Self-signed certificates in Exchange 2007
In response to my previous Exchange tip, Exchange 2007 and certificates, TechRepublic reader and blogger Justin Fielding asked this question: "Can you self-sign certificates for use with Exchange? If so, what is the best way to do this?" I'm going to answer the first part of the question in this...
Tags: General
Blog posts 2007-07-19
Five steps to upgrading the software on a Cisco ASA 5510
The Adaptive Security Appliance ASA is Cisco's latest and greatest firewall, and it's quickly overtaking the PIX firewall in popularity. When first released, the ASA 5500 series firewalls came with software version 7.0. Subsequent upgrades featured versions 7.1, 7.2, and 8.0.The Cisco ASA is a good firewall, and I like...
Tags: VPN, security, router configuration, Remote Access, NAT, General
Blog posts 2007-07-18
Reading the road ahead
This piece was posted late be cause I went on holiday!  Don't worry, it doesn't happen often.  why I should think of this whilst basking in the midday heat of Greece nobody knows.When you are driving you don't just stare at the back of the car in front, you scan...
Tags: Training, support, Help, General, Customer Relations
Blog posts 2007-07-17
The Conflict Of Style Over Content
I have been attending and even delivering training recently. I have been presenting a section of a half day update course that has been delivered to our field force, covering the segment of the training that covers our updated mobile call logging system.  I was sent a PowerPoint file that...
Tags: Training, support, PowerPoint, Help, General, Customer Relations
Blog posts 2007-07-17
Was Terry Semel the wrong guy for Yahoo?
On paper it looked pretty good. When Yahoo co-founder Jerry Yang brought Terry Semel aboard as that company's ceo in 2001, most of the pundits hailed it as a decision to use the right guy and the right time. The dot-com implosion was still burying other formerly superstar...
Tags: Personnel, Objectives, Monitoring, Management Style, Management Skills, Leadership, General, Career, Business Intelligence
Blog posts 2007-07-16


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