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- What is a reasonable end user/tech support ratio?
- Concerns of cost control combined with quality of serviceoften make finding the optimum end-user to tech-support ratio difficult. Thereare a variety of factors that affect the number of support staff you hire. Inresponse to a member's question, we asked industry experts Michele Triponey, GaryManske, and Mike Overby to weigh in...
- Tags: Beth Blakely, Gary Manske, Michele Triponey
- Technical articles 2004-06-18
- Hiring help desk staff: Technical vs. interpersonal skills
- In a previousarticle, we provided experts' opinions about the most important guidelines tofollow when hiring help desk staff. Now, in response to a member's question, we'dlike to drill down a bit further. We asked industry experts Mike Overby, MicheleTriponey, and Gary Manske to weigh in on the subject of help...
- Tags: Gary Manske, help desk, hiring, interpersonal skill, Michele Triponey, Mike Overby, technical skill
- Technical articles 2004-06-11
Additional Resources
- IT Training Success Stories: G-Bradshaw
- Gary Bradshaw decided to train with Just IT because the course seemed to be so well-rounded that the certifications gained would definitely make him stand out from the crowd when applying for job within the industry. Gary felt that Ian was a brilliant trainer, that Ian had a way of...
- Tags: Information Technology, Person, Gary Bradshaw, Quality, Network Security, Networking, Strategy, Business Operations, Management
- Case studies
- Executive Perspective: True Information Integration, featuring Cisco's Gary Bridge
- This paper offers highlights from an interview with Cisco senior vice president Gary Bridge and other data integration experts. It presents new approaches to creating a Service Oriented Architecture for integrating structured and unstructured transactional and content-based data, with a goal toward enhancing the customer experience.
- Tags: Information Integration, Cisco Systems Inc., Data Integration
- White papers
- Alert for Gary Whitaker
- I have adapted your answer to my question on blank columns. There is a difference between HP-UX and Linux regarding blank fields. If you respond to this posting you can have some points.i would like to know ur problem in detail.Well thanks, I'm glad I could be of some help....
- Tags: UNIX, Operating systems, POSTER
- Q&A 2004-12-20
- R.I.P. - Gary Gygax, creator of Dungeons and Dragons
- From my buddy and professional game designer Ian 'Lizard' Harac: "E. Gary Gygax, creator of D&D, has apparently passed away rather suddenly. I had heard his health was poor, but nothing had indicated he was on the brink. About 35 years ago he, along with...
- Tags: Creator, Games, Personal Technology, Jay Garmon
- Blog posts 2008-03-04
- Access to unauthorised website
- HI, Can any tell me how could I access to a website which is blocked by local authorities.Thanksnatterjacktoadproxyjust find one and enjoy...Huh?What kind of authorities? Why are they "blocking" it? How is it being blocked? Why do you want to get in?Its.....Its Gary Glitter under a new...
- Tags: Gary Glitter, Microsoft Access, natterjack, Web site
- Discussion threads 2005-02-15
- 500th NHS Trainer Receives TAP Certificate
- Gary Turnbull right of Birmingham & Solihull Mental Health Trust recently completed the three-day TAP Delivery Skills Refresher DSR programme operated by The Training Foundation, thereby becoming the 500th NHS trainer to be awarded a certificate within the Trainer Assessment Programme TAP since the turn of the millennium. Speaking after...
- Tags: Training, Certificate, Workforce Management, Human Resources
- Case studies
- Gary Daniels
- blog root
- Tags: Blogging, gdaniels@...
- Discussion threads 2006-04-06
- Gary Grigsby's World At War demo (zip)
- In Gary Grigsby's World At War, you have complete control over the production, research, and military strategy for your side. At your disposal are the full air, land, and sea forces of each power, with each unit rated in a variety of researchable areas.This dynamic, turn-based, WWII strategy game puts...
- Tags: Scenario, Strategy, Management
- Software downloads 2005-08-01
- Trick Server to think it is connected to a network when it is not?
- I run a number of web sites from my laptop (setup as a web server, Win2000) using 15 different TCP/IP addresses. When not connected to a network my sites don't work due to Network properties being disabled. Is there any way to make Laptop think it is connected when it...
- Tags: Gary, gary@..., network, networking, server, wire
- Discussion threads 2004-11-07
- (Modified Amiga 1000 hides modern PC)
- AwesomeThe most incredible conversion job I've ever seenGary
- Tags: Desktops, garyrowl, Amiga, PC
- Discussion threads 2007-06-06
- I met the 'Father of Spam' at Interop 2007
- Twenty-nine years ago this spring, Gary Thuerk sent a "mass e-mail" to 600 West Coast computer geeks on ARPAnet to let them know that his company, Digital Equipment Corp., was about to unveil its latest computers at a pair of open house events in California.Thuerk, who was the marketing manager...
- Tags: Spam, Interop07, Interop, Email
- Blog posts 2007-05-25
- What are the most important guidelines that should be followed when hiring help desk staff?
- When hiring help desk or support call-center staff, you mustfind professionals with the right mix of technical and customer service skills.Not only must they understand a variety of computing systems and software, theymust also be able to communicate that expertise to end users. Above all, thesecustomer-facing employees must be able...
- Tags: Beth Blakely, help desk, hiring, job, Michele Triponey, recruiter
- Technical articles 2004-06-04
- Copying data from win95 to win2000
- Guys, this should be simple but nothing ever is. I'm trying to copy data my documents for example and the data size is approximately 2mb. The first problem is the machine I need data from is win95 and I don't have any of the older style floppy disks....
- Tags: disk, Pendal1, windows, bad day, hard drive, Gary, W2000
- Q&A 2006-07-19
- search for blank fields
- I have a file with records subdivided by semicolons into fields. I want to show the records with at least one field each completely blank. I have tried grep "[;[:blank:];]"
- Tags: Operating systems, UNIX, Gary, blank
- Q&A 2004-12-15
- Strengthen software security with best practices from Gary McGraw
- In this audio interview, Dr. Gary McGraw, author of Software Security: Building Security In, offers strategies and best practices for software security. /* player */ul.play {position:relative;float:none;background:#F3F7FB;border-bottom:0px solid #DDD;margin:0;padding:12px 12px 8px 12px;list-style-type:none;font-size:.85em;}* html ul.play {padding-bottom:6px;}ul.play li {list-style-type:none; padding:0 0 1px 0;margin:0 10px 0 0;background:none;}ul.play li.podPic {position:relative;float:left;}ul.play li object...
- Tags: Software, Dr., Gary McGraw, Best Practice, Software Security, Tools & Techniques, Strategy, Management
- Download resources 2006-02-23
- The Real Story: ILM Implementation - Gary Lyng
- Get the facts on what sets HP's approach ahead, and how to implement Information Lifecycle Management that make the difference in becoming a market leader or becoming lost in the crowd.
- Tags: Hewlett-Packard Co., Information Lifecycle Management (ILM), Process Improvement, Enterprise Software, Software, Quality, Business Operations
- Webcasts 2007-01-01
- weblogic
- what is ment by weblogichttp://www.bea.com/framework.jsp?CNT=index.htm&FP=/content/products/weblogic/server/Gary
- Tags: sendil21@...
- Q&A 2006-08-23
- can not access xp computer
- I have win2003 server on domain. and one xp computer.i can see and ping it but after after upgrading to sp2 I cant ping the xp computer.. please any pelpmatt , if the basic settings are ok ( tcp protocol, ip address , net mask etc ) then reconfigure the...
- Tags: computer, firewall, Hi Matt, it management, matt5968@..., Microsoft Windows XP, Regards Gary, xp
- Q&A 2005-10-12
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