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What is Tier-1 and Tier2
What exactly does Tier-1 and Tier-2 mean in relations to being a network administrator?Three tier systemTier 1: help deskTier 2: The person that the help desk person calls when they don't know the answer.Tier 3: The person that the Tier 2 person calls when they don't know the answer. The...
Tags: g8qypr@..., help desk, networking, Tier 2, Tier 3
Discussion threads 2005-02-18
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