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- ForeningsSparbanken Improves Customer Satisfaction With BMC Software
- ForeningsSparbanken is one of the largest banking groups in the Nordic area. Ongoing accessibility is the service level standard at ForeningsSparbanken. To meet the needs of its diverse customer base, its help desk must be continually operational and highly reactive, 24x7. The bank looked for solutions that would assure improved...
- Tags: BMC Software Inc., Customer Service, Solution, Customer Satisfaction, ForeningsSparbanken, Accessibility, Help Desk, It Management, Call Centers, Product Marketing, It Operations, It service Management, Marketing
- Case studies
Additional Resources
- ForeningsSparbanken Adopted Business Service Management as a Strategy to Align IT With Business Needs
- ForeningsSparbanken, based in Sweden, is one of the largest banking groups in the Nordic area. The challenge was to link key IT components to the goals of the business: expand all banking services, ensure 24/7 Internet availability and continually improve customer service levels. ForeningsSparbanken runs its IT operations and banking...
- Tags: Strategy, BMC Software Inc., Information Technology, Business Service Management, Banking, It Management, Financial Services, It service Management
- Case studies
- Case Study: ForeningsSparbanken
- ForeningsSparbanken began as a small savings bank in 1828 and has grown to be one of the top Nordic banks. In an increasingly competitive space, ForeningsSparbanken faces a vexing challenge: Align customers' IT demands with the bank's overall business goals, all while increasing efficiency, improving customer accessibility and expanding product...
- Tags: Bank, BMC Software Inc., Financial Services, It Management, It service Management
- Case studies
- For a Swedish Savings Bank, Alignment Isn't Just an Objective - It's an Expectation
- ForeningsSparbanken began as a small savings bank in 1828 and has grown to be one of the top Nordic banks. In an increasingly competitive space, the bank faces a vexing challenge: Align customers' IT demands with the bank's overall business goals, all while increasing efficiency, improving customer accessibility and expanding...
- Tags: Bank, BMC Software Inc., Financial Services, It Management, It service Management
- Case studies
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