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When to end the call: further thoughts on rude treatment by customers

Do not answer a fool according to his folly,or you will be like him yourself. Answer a fool according to his folly,or he will be wise in his own eyes. Jeff Dray offered some great insights regarding rude treatment that we receive from customers. "Rudeness, we...

Tags: Helpdesk, Help, General, Customer Relations

Blog posts 2007-07-09

TR Post Skimming Competition - Beat this!!

How many multiple posts can you achieve in 1 go?See: http://techrepublic.com.com/5208-6230-0.html?forumID=102&threadID=212977&messageID=2273114for my world record attempt!!My Turn.My Turn..My Turn...My Turn....Turn 2.Turn 2..Turn 3.Turn 3..Turn 4.Turn 4..Last Go.Last Go.You're a fool!.You're a fool!..You're a fool!....What's the point?Not sure what the point of this exercise is. You've found that every time you click...

Tags: .TTM., fool

Discussion threads 2007-07-06

Better Business Blogging

blog rootLikable fools or competent jerks?I borrowed a copy of June's Harvard Business Review to read aboutsocial networks at work. A study of four businesses showed that thereare four main types of people in these networks:Competent jerksIncompetent jerks  Likable foolsFriendly starsThe article includes one of those ever present quad diagrams...

Tags: veronica.combs@..., blogging, Inaction, jerk, competent jerk, fool

Discussion threads 2005-06-02

Additional Resources

Foolish Wisdom: Cisco Networks, Firewalls and VPNs for the Motley Fool

From its humble newsletter beginnings, The Motley Fool has grown into a very successful multimedia company. Significant growth in the business has also brought increased and significant exposure to security hazards. So, it has become even more critical for The Motley Fool to safeguard its information and intellectual property both...

Tags: VPN, Cisco Systems Inc., Cisco PIX Firewall, Firewalls, Network Security, Corporate Communications, Security, Networking, Marketing

Case studies

i'd like to know what you think

ok well i've recently just gotten out of high school and i'm interested in going into the IT field but when i got down to it i couldn't decide to whether i should look into computer networking or systems security. i've also read some of the past topics and i...

Tags: PRODUCTIVITY, SECURITY, martialartzchik@..., computer

Discussion threads 2007-08-07

Can HP fool Moore's Law?

Correct link to the image galleryHP's nanogrid for chipshttp://content.techrepublic.com.com/2346-1035_11-41016.html

Tags: chips, hardware, Hewlett-Packard Co., hp, nanogrid, news, Sonja Thompson

Discussion threads 2007-01-16

Lost power on password

The system, an HP dc5100 sff desktop, is in a common area where a user has set power on password. The system starts up ok, but never gets past its demand for a power on passoowrd. Now nobody knows who did it nor what it is. And we need...Help!!!UBCD4WINYou can...

Tags: leouttah@..., password

Discussion threads 2007-02-01

Photos: Newest tech in oldest bookstore

A Dutch bookstore is located inside a 12th century church. But don't let that fool you--it uses the latest RFID tracking system.

Tags: bookstore, RFID, photograph

Image galleries 2007-04-20

Duff Motherboard?

Hi there, i've just built a 2nd PC and like a fool i bought everything 2nd hand. No manuals, no warranty's, no gaurantees etc etc Anyway i've just assembled it and turned it on and ... Nada! Green light comes on the MB but no fans are spinning, no HD...

Tags: ghgooner@..., hardware, M'Board, motherboard, RAM, stick

Discussion threads 2006-11-05

Fall electronics to rally Sony?

Correct links to the photo galleriesHere are the correct links to the photo galleries:Sony's Mylohttp://content.techrepublic.com.com/2346-3513_11-30551.htmlDigital reading at Bordershttp://content.techrepublic.com.com/2346-1035_11-7737.htmlWhat's with Sony again ?Are we talking poorly hidden agenda here?Here's a link for a bit of balance.http://www.google.co.uk/search?hl=en&q=sony+rootkit+lame+drm&meta=From NotabigfanofSonySony goofed... lost this customer.Too much crap to receive forgiveness from THIS consumer. I...

Tags: Sony Corp.

Discussion threads 2006-09-14

Fried USB Ports?

I have a Compaq Deskpro, P2 550 MHz, 768 MB, 2 USB 1.0 ports, XP Home (Yes I know it's old and SHOULD be replaced but ...). I also have a Sony Ericsson W880 canera/phone that goes thru a USB port. When I first started transfering pictures all was fine...

Tags: Corporate governance, Keyboards, Microsoft Windows XP, wgstrauss@..., USB board, USB port, W880, USB, board, keyboard

Discussion threads 2007-10-04

Shut Up And Reboot (zip)

Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help...

Tags: Help Desk, Call Centers, Backups, Workforce Management, It Operations, Human Resources

Software downloads 2005-12-15

AdWords Made Easy Report (zip)

A comprehensive, 84 page PDF guide on how to profit with the Google Adwords system. From finding profitable keywords to running a successful AdWords campaign, this guide is filled with simple, fool-proof strategies you can use right away.

Tags: Google AdWords, Strategy, Management

Software downloads 2006-11-21

How do I... Perform translations with Perl and Babel Fish?

Don't use Translate in a loop!The fish will go mute if you make too many translation requests in quick succession. You will get locked out for a few minutes. If you are doing bulk translation, you are expected to buy the software from Systrans.Better yet, learn to speak...

Tags: Scripting languages, Programming languages, Development tools, rbeck@..., Perl

Discussion threads 2007-10-05

Vista's answer to PC power woes

Vista's PC power woesThis is just a cheap trick to fool users into thinking Vista boots and shutdown faster. So far looks like Vista is going to be another ME!

Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows Vista, PC Power

Discussion threads 2005-08-26

RS232 emulator for USB

Hi,My problem is that I've got an USB device that needs to talk to an application that only will talk to a serial (RS232) device.Is there any software out there that will fool an applicayion into thinking that an USB port is a serial port?Not with "just" software.The USB and...

Tags: converter, emulator, ozi Eagle, RS232, serial device, serial port, software, USB, USB port, USB-device

Q&A 2005-03-11

Half-Life 2 DM Fool Day map (zip)

This map is based on "pool day" from Counter-Strike, and features all the bells and whistles expected in a Half-Life 2 DM map.

Tags: Half-Life 2

Software downloads 2005-01-12

Hide My MAC Address (exe)

Anyone with the right tools can track your Internet activity if they know your MAC Address. Your MAC Address is continuously being sent over WiFi networks, even if they use secure WEP/WPA Encryption. Fool MAC-based ACLs Access Control Lists by cloning the MAC address of a computer that is already...

Tags: MAC, MAC Address, Wireless

Software downloads 2006-09-08

How to Create A Citrix Boot.wim

Ok...I successfully implemented Windows Deployment Services. I am an imaging fool now, but I want to take the next step. Diskless workstations. I believe I read there was a way to boot from WDS and automatically load into my Citrix farm. Does someone have a...

Tags: tslogick@..., Citrix Systems Inc., Citrix Farm

Discussion threads 2007-10-04

Acorn (zip)

Acorn is a new image editor built with one goal in mind - simplicity. Fast, easy, and fluid, Acorn provides the options you'll need without any overhead. Acorn feels right, and won't drain your bank account. Don't let Acorn's size fool you; it's a powerful little guy. Fancy math to...

Tags: Acorn, Performance Management, Leadership, Productivity, Strategy, Financial Services, Human Resources, Workforce Management, Management

Software downloads 2007-12-19