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- Ten IT challenges for the 21st century
- I recently attended a meeting of the Rocky Mountain chapter of the AITP Association of Information Technology Professionals, and the speaker for the evening was Mr. Thomas C. Staab, President of Wind Ridge International LLC, a resource management firm in the Information Technology arena. He outlined what he saw...
- Blog posts 2008-01-24
- ITIL® Practitioner: Agree and Define Management
- View Available Dates and Locations In this course, you'll focus on implementing and managing the Agree and Define processes and functions for achieving control and stability within an IT infrastructure. You'll explore the processes of Service Level Management and Financial Management with our experts in class,...
- Training 2008-01-01
- Utilize a common definition for project start date
- Here are some of the options for identifying a project start date. One of the characteristics of a project is that there is a start and end date. This seems simple enough until you start to try to define exactly what these dates mean. There are no...
- Technical articles 2006-12-04
- Use advanced roles to focus on specialized work in larger projects
- As your project gets larger, it's important to allocate people into more specialized roles. These specialized roles help to make sure that important aspects of the project success have more focus. Understanding who is filling the standard roles of clients, project manager, sponsor, and team members is generally...
- Technical articles 2006-09-19
- Microsoft Operations Framework (MOF) Boosts Cox Communication Inc.'s Efficiency, Lowers TCO
- Cox Communications is nation's fifth largest cable television company. The company had experienced tremendous growth. The IT operation had kept up - but without initiating and formalizing the processes that would have ensured smooth, effective operation. A Microsoft-led team conducted an operations assessment based on the Microsoft Operations Framework MOF....
- Case studies
- Gaining Better Control Over Documents and Workflows
- Distrigas is the gas business unit of Tractebel, the energy division of the Suez Lyonnaise des Eaux Group. Distrigas decided to create a new architecture - named Hermes, after the Greek messenger god - in conjunction with project partner Unisys. The challenge for Unisys was to improve business processes, optimize...
- Case studies
- Pink Elephant Insourcing Case Study
- The Client is offers retail foreign exchange. Due to a growing dependency on technology and automated systems in recent years, the client's employees were growing frustrated with the lack of an organized and structured first level IT support function. The objective was to create a "one stop shop" - a...
- Case studies
- IT Invoice Management: Financial Management for IT Services With ITIM
- Businesses and organisations today are focusing on improving managerial control of IT activities and costs. This brings new challenges leading to resources being focused on improving existing systems and integrating them with each other, with the organisation's co-workers, and with operative processes. ITIM's system support helps these businesses and organisations...
- White papers 2005-12-15
- The Commonwealth Bank Delivers Exceptional Customer Service Using InfraEnterprise
- The Commonwealth Bank Group is one of Australia's largest domestic banking and financial services organisations, and the most recognised brand in the Australian financial services industry. With transaction services being heavily process based, an obvious means to delivering improved service was to improve process delivery. The Commonwealth Bank achieved this...
- Case studies
- Achieving IT Compliance: Exploring ITIL and CobiT Frameworks
- This webcast will explore common regulatory challenges related to Sarbanes Oxley 404, SEC Record Retention, HIPAA, Basel II Overview of COBIT and ITIL frameworks, and examples of compliance best practices for change and release management.
- Webcasts
- Sarbanes Oxley, COBIT and ITIL Compliance: eventACTION and ussACTION Are the Solution for the z/OS Systems Environment
- ITIL and "Best Practices" are no longer sufficient to conform to the Sarbanes Oxley and COBIT requirements. There are many products on the market that claim they can track changes, that they can control/manage changes or that they can audit the use of products and the changes made to the...
- White papers 2006-01-23
- Improved Effectiveness of ITIL Implementation Using the QuintQuest Assessment Tool
- The client, a bank belonging to the world's top ranked financial institutes, wanted to reduce costs by consolidating its backoffice activities within the Latin-American region. A new organizational unit was founded to incorporate the consolidated activities. The new central IT organization faced the challenge to keep the operations ongoing while...
- Case studies
- AlterPoint DeviceAuthority
- AlterPoint's award-winning DeviceAuthority is the fastest growing and most widely adopted multi-vendor Network Change and Configuration Management NCCM solution. DeviceAuthority provides IT personnel the ability to improve understanding through visibility, enable automation and finally gain control through governance over the IT network infrastructure. Through roles based access, DeviceAuthority can enforce...
- White papers 2006-02-03
- Proforma's ProVision Suite Version 4.4.1
- ProVision's greatest strength is in business/enterprise architectures and process redesign and improvement, but it also has significant strength in all other areas, including business rules, software development, human performance improvement, and the development of management and measurement systems. ProVision also provides support for Discrete Event simulation and Six Sigma modeling....
- White papers 2004-10-01
- Benefiting From the IT Financial Management Process
- In this post-dot.bomb age, common sense - with a focus on the bottom line - is returning to some boardrooms, and the "Bean counters" are no longer banned from the offices of IT directors. More than ever, attention is being paid to the Financial Management process in the IT organization....
- White papers 2005-02-28
- The Role of Archiving in ILM
- Information Lifecycle Management ILM is an IT strategy that employs technology to deploy and access data according to business demands. ILM makes use of multiple tiers of storage devices and proactive management to automatically move data between storage tiers based on a set of specific policies that define how data...
- White papers 2006-02-01
- ITIL Basics - Finance Management
- This webcast offers a quick introduction to those who are just learning about ITIL. The webcast provides information on ITIL and Finance Management.
- Webcasts
- Jordache Realizes Hidden Savings through Document Analysis and Device Consolidation
- When Jordache Enterprises needed to update and streamline its document output fleet, it turned to Toshiba's Encompass™ Document Analysis Program, a six-sigma-based process that uncovers a company's hidden printing, faxing, and copying costs. Download this case study to read more about the Encompass program and how it enabled Jordache to...
- Case studies 2006-01-01
- Dell's OpenManage Approach to System Management: Simplification Through Standards and Partnerships
- System management is an essential requirement for the successful deployment and productive use of server hardware, server operating systems, and applications software. Increasingly, system hardware vendors are being judged on the manageability of their platforms from a number of different perspectives, including configuration, provisioning, deployment, availability, performance, change management, and...
- White papers 2005-09-01
- Lanier Cuts Costs, Streamlines Workflow for 15-Year Customer Zurich North America
- Zurich North America is a leading property-casualty insurance provider in the United States and Canada, and a Lanier customer since 1987. For more than 15 years, Zurich has turned to Lanier to keep a wide range of document costs under control, find new ways to reduce total cost of ownership...
- Case studies
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