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fiditalia s.p.a.

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Fiditalia Offers Flexible Information Systems to Support Development of Consumer Credit: Fiditalia S.p.A. has been one of Italy's biggest consumer credit companies for 25 years, with more than one million active clients today. The company wanted to implement a solution consistent with the development of a customer service-oriented architecture and replace the outdated Customer Relationship Management CRM system, with no loss...; Tags: Information System, Oracle Corp., High-performance, Consumer Credit, IVR, Fiditalia S.p.A., Interactive Voice Response (IVR), Leadership, Customer Relationship Management (CRM), Enterprise Software, Management, Software; Case studies

Oracle Case Study: Fiditalia: Fiditalia, one of Italy's top four consumer credit companies, grew by 20 percent during 2003. Seeking to keep up with the demands of an increasingly knowledgeable customer base, Fiditalia wanted to replace its CRM system with a solution that could integrate with a wide range of applications. Fiditalia wanted to...; Tags: Oracle Corp., Consumer Credit, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; Case studies

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