expectation

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Voicemail and office etiquette

Continuing my rant about communication: I was shocked today when I called a number to speak to a customer. I had been trying the number and left a number of messages on the voicemail. After a few days of this I received a call from...

Tags: Message, Expectation, Voicemail, Telecommunications, Jeff Dray

Blog posts 2008-01-29

Geek Trivia: One tall order

Which proposed skyscraper will break every type of record for the world's tallest building? On June 5, 2000, Chicago's Sears Tower became the world's tallest building for the second time -- depending on how and when you pose the question. On that date, Sears overtook the...

Tags: Jay Garmon, Sears Roebuck & Co., Sears Tower, antennae, Geek Trivia Newsletter, Expectation, TVs, Corporate Communications, Tv & Home Theater, Personal Technology, Home Entertainment, Marketing

Technical articles 2007-05-01

Use this framework to manage expectations on your project

When expectations are not managed well, even a project that comes in on time and on budget might be seen as less than successful. Managing the expectations is important on all projects. It's the major purpose of your status report, but managing expectations requires more than just...

Tags: Tom Mochal, agreement, Project Management Newsletter, Expectation, Motivation

Technical articles 2006-04-17

Entrepreneurs: Interrelationships Between Their Characteristics, Values, Expectations, Management Practices and SME Performance

The purposes of this study is, first, to determine the importance of the attributed and attained characteristics of the entrepreneur on the formation of his or her values and expectations; second, to determine the influence of those values and expectations on the choice of management practices; third, to determine the...

Tags: Expectation, Business Performance, Small And Medium Enterprise, Entrepreneur, Management Practice, Entrepreneurship, Management

Case studies

Deliver on client expectations by building a comprehensive quality plan

Poor quality management can lead to rework, customer dissatisfaction, higher costs, and missed deadlines. This template will help you avoid those problems by defining expectations and forging a solid plan to satisfy or exceed them. Many projects fall short of client expectations because the project manager didn't...

Tags: Expectation, Project Manager, Quality Plan, Quality, Business Operations

Tools & templates 2005-09-09

Practical Performance Expectations for Smart Packaging

There seems to be a common expectation among Radio Frequency IDentification RFID newcomers that putting an inexpensive, passive smart label on a box will create an accounting nirvana. Boxes will be read automatically at any and every point where trading partners have installed a reader. But, reality comes crashing in...

Tags: Expectation, Performance, Texas Instruments Inc., RFID, Supply Chain Management (SCM), Wireless, Security, Biometrics, Enterprise Software, Software

White papers 2006-12-01

Expectation setting is key to improving the perception of IT

Communication and expectation setting is one of the easiest ways to improve the perception of IT within an organization. by Jay Rollins

Tags: Expectation, Information Technology, Perception, Strategy, Management, Jay Rollins, Phone, Remote Site

Blog posts 2008-11-05

Additional Resources

WAVE: Wind At Vada Expectation 1.0.2 (Windows)

WAVE: Wind At Vada Expectation widget shows the wind and waves forecast in the area between Livorno and Vada in Italy. It is helpful to whoever plays windsurf or kitesurf in Vada. This version is the first release on CNET Download.com.

Tags: Italy, Wind, Michele, Microsoft Windows, Operating Systems, Software

Software downloads 2007-07-26

CRM systems still promise more than they deliver

Customer Relationship Management CRM is a perpetual favorite topic for the IT analyst community. Every week, there are analyst views, reports, quotes, and interviews on the problems facing CRM. The analyst firms also vary, sometimes wildly, in their views and predictions for CRM. In this series of columns, I’ll take...

Tags: Aberdeen Group Inc., benefit, CRM, CRM system, Customer Relationship Management customer, Jim Zimmermann

Technical articles 2003-03-26

What should I do: Uninvolved boss

Re: Uninvolved BossI think you hit the nail on the head there. Your boss sounds like he was in over his head, and he knew it. Those types of people are constantly watching their backs because they know they're not right for the job. More importantly, those...

Tags: Team management, Games, Leadership, team, game

Discussion threads 2008-09-26

Workplace privacy versus computer abuse prevention, which prevails

This article is also available in PDF form as a TechRepublic download.Courts are increasinglyholding employers responsible for the actions taken by employees usingcompany-owned computers. On the other hand, employees continue to push backthrough litigation claiming their privacy is being violated. It might come as asurprise to many that employees are...

Tags: computer, E-mail messages, electronic communication, litigation, monitor, Privacy, Tom Olzak, Workplace

Technical articles 2006-12-15

Late email delivery from AT&T Bellsouth.net

Has anyone else observed email being delivered severely late? I'm talking 24 hours late and I found another post that received email 3 weeks late. I have been in discussions with techs for 6 weeks attempting to find out the problem and they say it...

Tags: BellSouth Corp., e-mail, Jan 2008, AT&T Corp., Jan, header

Discussion threads 2008-01-18

Measure and manage to keep TCO in control

By Bill KirwinIn these difficult economic times, it is essential that IS organizations understand and manage their costs. Controlling total cost of ownership TCO requires measurement and management. Each phase of TCO control demands a consistency that enables it to be a common element for communication, relationship management, and governance.The...

Tags: ROI/TCO, TCO

Technical articles 2003-06-26

ITIL implementations: Great expectations

There is a quote attributed to William Shakespeare thatsays, "Expectation is the root of all heartache." While he may have hit thenail on the head, theatrically speaking, when you are responsible for leading abusiness, you must set expectations in order to thrive. So, with apologies tothe bard, I am going...

Tags: initiation, ITIL, project charter, projectÂ, team

Technical articles 2006-07-07

Pros and cons of different project development methodologies

Hi, I am doing some research on different project development methodologies and am interested in understanding the pros and cons. I can see lots of info on the waterfall method and its +/- but am struggling to find similar info on other methodologies. (When would you choose one methodology over...

Tags: Project management, fred.ingram@..., Agile, benefit, project development

Discussion threads 2007-04-02

Establish a common understanding before trying to manage customer expectations

It's difficult to agree on deliverables when there's no project definition in place. Project Mentor Tom Mochal explains that the project manager must have a common understanding with the client in order to manage the client's expectations.It doesn’t take much for a project to get out of hand. Clients often...

Tags: Sales force management, Tom Mochal, Lindsay, project definition

Technical articles 2000-11-13

Gain common understanding before managing customer expectations

The sales department expects major enhancements from the IT department. How can the project manager add a dose of reality to their lofty goals? Project mentor Tom Mochal describes the best way to reach an agreement prior to beginning a project.Each week, project management veteran Tom Mochal provides valuable advice...

Tags: Sales strategy, Strategy, sales department, Tom Mochal, Lindsay, business requirement

Technical articles 2001-03-20

Do people present the biggest user support challenge?

Dealing with people issuesIn regards to the original piece:http://blogs.techrepublic.com.com/helpdesk/?p=289How do you deal with the people issues, either users or management? Do you have any people horror stories?RE: Do people present the biggest user support challenge?Different organizations have different user cultures and different support structures. I currently work with a...

Tags: Monitors & displays, monitor

Discussion threads 2008-09-25

Take off that badge – PLEASE!

I was listening to NPR on the way home yesterday when theyaired a story regarding teenagers coming of age in this digital world and howthis is the first generation of children to have mastered current technologybefore their parents did. It went on to describe all the horrible things thatkids can...

Tags: competence, donÂ't, proudly, technology-ignorance

Blog posts 2006-08-06

Pro's/Con's of CEO installing spyware w/o employees knowledge?

Pro's/Con's of CEO installing spyware w/o employees knowledge?I am a sys admin for a small company only 50 employees. Over the weekend the CEO installed spyware on all the machines to track activity on the network, i.e.-E-mail, access to files, internet activity, etc. I was here for the...

Tags: computer, evin.hill@..., knowledge, monitor, off-topic, spyware

Discussion threads 2004-12-22