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- Escalator and Elevator Manufacturer Improves Customer Satisfaction and Cuts IT Costs
- Schindler Elevator Corporation is a major force in the escalator and elevator business, with much of its revenue derived from service and maintenance calls. Technicians were using a field service application running on proprietary mobile computers that were heavy and hard to read - and had a short battery life....
- Tags: Information Technology, Customer Satisfaction, Microsoft Corp., IT Cost, Product Marketing, Pocket PC, Handhelds, Marketing, Hardware
- Case studies
- GIS Integrates With SAP to Increase Efficiency in Route Planning
- The Switzerland-based Schindler Group is the world's largest escalator company and second-largest elevator company. Schindler needed a computerized system for managing and routing thousands of technicians. Schindler teamed with ESRI and its Professional Services Division to form a project team consisting of people with business, project management, information technology, and...
- Tags: Environmental Systems Research Institute Inc., SAP AG, GIS, Project Management, Product Marketing, Tools & Techniques, Team Management, Strategy, Software, It Operations, It service Management, Marketing, Management
- Case studies
- Qualcomm Case Study: Schindler Elevator Corporation
- Schindler Elevator Corporation is the world's largest escalator manufacturer and the second largest elevator manufacturer. Schindler Elevator Corporation needed to upgrade its existing FieldLink system, which ran on an RF network. After testing three major operator networks, Schindler found a partner in Verizon Wireless. Rather than carry a mobile phone,...
- Tags: Qualcomm Inc., Business Structures, Handhelds, Microsoft Windows, Telecom & Utilities, Cellular Phones, Wireless, Operating Systems, Finance, Hardware, Software, Consumer Electronics, Personal Technology
- Case studies
- Work travel: Just getting there
- For my next couple of posts, I should rename this blog "View from Outside the Cubicle" since I will be talking about what to expect when you travel away from your cubicle for work. Which is what I did last week when I traveled to Las Vegas for the 12th...
- Tags: Flight, Starbucks Corp., Conference, Food & Beverage, Blogging, Manufacturing, Internet, Toni Bowers
- Blog posts 2008-02-22
- The merging of GPS and the Web
- My daughter engaged in a very 21st-century pursuit the other day, one that reminded me how different her world is from what mine was at the age of ten. Her teacher a former geologist had the kids break up into groups of four each, and then he sent them out...
- Tags: GPS, identifier, Kurt Cagle, waypoint, Web
- Technical articles 2003-07-11
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