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TechRepublic Resources
- Microsoft fights with researcher over Full Disclosure
- Ryan Naraine has taken Microsoft to task for refusing to officially credit security researcher Cesar Cerrudo for finding a privilege escalation exploit in Windows XP which was disclosed on the MoKB project late last year. Microsoft isnt pretending that Cerrudo never discovered the bug or never shared the information;...
- Tags: Vista, Security, Microsoft, Desktop
- Blog posts 2007-04-09
- Should Apple be making fun of Vista UAC?
- Windows Vista UAC User Account Control has an additional security feature called Secure Desktop that hardens the UAC privilege escalation prompt, but some people seem to be upset with this feature because they say it's annoying. Apple has even gone as far as making a new TV commercial out...
- Tags: Apple, Desktop, Security, Vista
- Blog posts 2007-03-19
- An Advanced Approach to Task Reminders and Escalations: A Workflow Design Pattern
- Adobe LiveCycle provides a mechanism for sending of notifications and reminders to task assignees, as well as managing escalations and deadlines. All this functionality is built into the User QPAC. However, sometimes the level of sophistication required by particular processes exceeds the control available in the User QPAC, and so...
- Tags: Adobe LiveCycle, Design Pattern, Approach, Escalation, Sophistication, Workflow, Process Improvement, Quality, Business Operations
- White papers 2006-10-01
- Hacking Windows XP and Windows Server 2003
- This sample chapter, taken from McGraw-Hill's Hacking Exposed, Fifth Edition, provides detailed insight on how to fight common Windows XP and Windows Server 2003 hacking methods such as the following:Password guessingEavesdropping on network password exchangeGrabbing password hashesMicrosoft Remote Procedure Call MSRPC attacksLocal Security Authority Service LSASS buffer overflow attacksPrivilege escalationLSA...
- Tags: analyst, attack, back door, buffer-overflow, escalation, hacking, help desk, information technology, IT security, logon, McGraw-Hill Companies, Microsoft Corp., Microsoft Windows, Microsoft Windows Server, Microsoft Windows Server 2003, Microsoft Windows XP, network, network administrator, password, RPC
- Download resources 2006-01-11
- Predicting Software Escalations With Maximum ROI
- Enterprise software venders often have to release software products before all reported defects are corrected, and a small number of these reported defects will be escalated by customers whose businesses are seriously impacted. Escalated defects must be quickly resolved at a high cost by the software vendors. The total costs...
- Tags: Software, Defect, Escalation, ROI, Roi/Tco, Tools & Techniques, Finance, Managerial Accounting, Management
- White papers 2005-11-27
Additional Resources
- Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
- Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups drive productivity throughout IT, starting with the main internal customer entry point--the IT help desk. Serena Software...
- Tags: Serena Software Inc., Mashup, Help Desk, Strategy, It Operations, Management
- Webcasts 2008-06-19
- Escalation-Online (msi)
- Escalation-Online is an action MMORPG in development. In Escalation-Online the environment is that of a modern day setting no more orcs and dragons where you take control of a male or female character to which you will be able to customize as you see fit. Vehicles, close and ranged combat,...
- Tags: Character, Escalation-Online, Games, Personal Technology
- Software downloads 2007-02-05
- Should Apple be making fun of Vista UAC?
- Who do you think is more intrusive on privilege escalation?Windows or Mac?http://blogs.techrepublic.com.com/Ou/?p=450
- Tags: Microsoft Windows, Microsoft Windows Vista (Longhorn), george_ou@..., Microsoft Windows Vista, Apple Computer Inc.
- Discussion threads 2007-03-19
- Unyte (exe)
- WebDialogs Unyte is an easy-to-use visual sharing tool designed to allow seamless escalation from a call, chat or other online interaction to a real-time collaboration. Featuring application and desktop sharing as well as remote control, Unyte effectively complements instant messaging, audio, video and Web applications and services.
- Tags: WebDialogs Unyte, Instant Messaging, Corporate Communications, Productivity, Internet, Online Communications, Marketing
- Software downloads 2006-09-04
- HP Software Support Overview
- This webcast provides information and "How to" senerios about HP software support including support agreements, accessing support, case management, logging a case, retrieving updates, passcoding, escalation processes and more.
- Tags: Software, Hewlett-Packard Co., Corporate Law, Tools & Techniques, Business Operations, Management
- Webcasts
- Security news roundup: Webcam voyeur gets 90 days
- This week's security events include news of a vulnerability in the 64-bit edition of OpenOffice, a privilege escalation flaw in Samba, a virus infection on the International Space Station, and the arrest of yet another webcam voyeur. by Paul Mah
- Tags: 64-bit, Webcam, Vulnerability, Samba, Laptop Computer, Virus, Computer, Samba Administrator, Security, Viruses And Worms, Paul Mah
- Blog posts 2008-09-06
- Whitepaper: Spam a Corporate Concern
- Spam is something that users get whether they order it or not and eventually, the noise of ‘spam’ will drown out everything else. The escalation in spam has been alarming, with statistics from Internet Service Providers such as Yahoo and AOL showing that over 50% of all e-mail they process...
- Tags: Spam, Internet Service Providers (ISPs), Internet, Business Services, E-mail, Online Communications
- White papers 2004-01-01
- Server add and remove form
- I'm looking for sample forms detailing the addition of a server and removal of a server with all possible condition. A second form based on a change/mainatenace process.For example:Server CredentialsChange control NumberServer FunctionServer Built InformationServer OwnerEscalation TeamBack out processTurn over documentationTraining
- Tags: ochoa.raul, server
- Discussion threads 2007-03-01
- Help Desk Training Documentation
- My boss recently requested I create a training document that details the standard process of how my team learns new applications, what material they are provided, how they categorize new applications or issues in their ticketing system, escalation procedures and a bunch of other details. I have an idea...
- Tags: POS Support Mgr, help desk
- Discussion threads 2007-10-24
- Outsourcing Relationships: Why Are They So Difficult To Manage?
- This white paper talks about factors contributing to outsourcing relationship problems. Although the parties enter into an outsourcing agreement with the intent to work well together for a long-term relationship, problems will surface. A key practice to ensure a successful relationship is to include an effective governance contract within the...
- Tags: Outsourcing Agreement, Everest Group, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2002-01-01
- MSDN Webcast: Creating and Deploying Speech Server Applications With Visual Basic .NET - Level 200
- This webcast will guide developers through the process of designing a speech application using Microsoft Speech Server and VBSALT, a rapid application development tool for this platform. The attendee of this webcast will learn about important aspects of speech application design and deployment such as call flow development, grammar creation,...
- Tags: Microsoft Developer Network, Webcast, RAD, Microsoft Visual Basic, Server, Microsoft Corp., Microsoft Visual Basic.Net, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- Purchasing ToolPak (exe)
- Buyer Analytics makes buyers more productive with over 35 easy to use Microsoft Excel Templates. Bid Evaluation, Claim Cost Valuation, Early Shipment Valuation, Escalation Hedge, Payment Terms, Progress Payments, Quantity Break, Savings, Specification Change Justification, Savings and Unit of Measure Improve your decision making skills, try Purchasing ToolPak today. Version...
- Tags: Decision-making, Tools & Techniques, Microsoft Excel, Management, Microsoft Office, Office Suites, Software
- Software downloads 2007-12-24
- Criteria for a service level agreement
- An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to deliver the required level of service. This sample document offers a framework for developing an SLA that defines key...
- Tags: SLA, Service Level Management, It Operations, It service Management
- Download resources 2005-03-30
- Got Mobile?: Improve SLAs With the Ability to Update Tickets in Real-Time From a Mobile Device
- The customers like to know issue status in real-time; IT and service personnel like to work with real-time data; and managers like the ability to use real - time information to make informed decisions. By having BMC Remedy enabled on mobile devices, one can open the possibilities for improved response...
- Tags: SLA, Mobile, Mobile Device, Sybase Inc., Service Level Management, Databases, It Operations, It service Management, Enterprise Software, Software, Data Management
- Webcasts
- Alchemy Network Monitor (zip)
- Alchemy Network Monitor monitors your network servers and business-critical applications availability and performance and immediately alerts you if a server gets out of order. Alchemy Network Monitor can also perform certain actions (e.g. launch an external application or execute an SQL query) when a server stops responding to the programs...
- Tags: Monitor, Network, Monitors & Displays, Servers, Networking, Hardware, Components
- Software downloads 2007-12-18
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