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- Assessing the Role of IT in BPO Success: 2008 Market Study Update
- Business Process Outsourcing BPO is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology IT, both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort....
- Tags: Business Process, Market Study, BPO, Information Technology, EquaTerra, Business Process Outsourcing (BPO), Outsourcing, It Services, Operational Planning, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2008-03-17
- EquaTerra Position: IT Assessments: The Pressure to Improve Never Stops
- The value of IT assessments goes far beyond make-or-buy decisions. No matter which path one chooses - internal transformation, outsourcing, shared services or a combination thereof - IT assessments should remain an ongoing tool for ensuring that the solution achieves the results one intended. Astute assessments enable a deeper dive...
- Tags: Assessment, Information Technology, EquaTerra, Strategy, Management
- White papers 2008-03-04
- EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control
- The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer actively engaged with one of the parties involved, particularly if the provider is on the receiving end of...
- Tags: M&A, EquaTerra, Mergers & Acquisitions, Outsourcing, Investment, Finance, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2008-02-18
- EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO
- As the Information Technology Outsourcing ITO market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at this point by design or default, multi-sourcing introduces both additional opportunities and complexities into the ITO equation. At minimum, multi-sourcing mandates changes and...
- Tags: Information Technology, Buyer, EquaTerra, Strategy, Outsourcing, Management, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2008-02-18
- Six Finance and Accounting (F&A) Outsourcing Myths Lay to Rest
- "Outsourcing leads to a loss of control and with the advent of Sarbanes Oxley F&A outsourcing simply isn't viable." "Organisation would need to make a number of improvements to internal processes and systems before it could even consider outsourcing." "Outsourcing is something only large corporations consider and anyway isn't it...
- Tags: Accounting, Finance, EquaTerra, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2007-12-11
- Assessing the Role of Captive Operations in Global Service Delivery Models
- Services are simultaneously climbing the value chain from transaction to more strategic, knowledge-based processes (e.g., R&D, financial analysis, marketing, market research). In response, many buyers are seeking to establish offshore captive operations, while others are divesting their captive centers, and still others are leveraging theirs to support partnerships with third-party...
- Tags: Offshore, Operation, Knowledge, EquaTerra, Outsourcing, Business Process Outsourcing (BPO), Performance Management, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Human Resources, Workforce Management, Management
- White papers 2007-08-20
- Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
- The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO efforts. They clearly recognized that while BPO was focused on "business process," it was not advisable to disassociate it from the...
- Tags: BPO, Enterprise Software, Information Technology, EquaTerra, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2007-05-01
- Assessing the Role of Enterprise Software Applications in BPO
- G2000 organizations undertaking Business Process Outsourcing BPO efforts have a variety of factors to consider when developing and implementing a strategy and plan of action. Some obvious points to consider are the reasons to pursue BPO, the business processes to consider outsourcing, the expected process improvement and cost-saving goals, and...
- Tags: Business Process, BPO, Enterprise Software, EquaTerra, Business Process Outsourcing (BPO), Outsourcing, Operational Planning, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-05-01
Additional Resources
- Outsourcing Expert Saves Clients 20 Percent of Governance Costs With OBA Solution
- EquaTerra, a leading outsourcing consultant, wanted to give its clients a way to streamline and automate the implementation of its outsourcing best practices and recommendations - but existing tools weren't comprehensive enough. EquaTerra Governance WorkPlace 2007 is an Office Business Application that streamlines processes by automating governance activities with easily...
- Tags: built-In, Microsoft Corp., Outsourcing Expert, EquaTerra Governance WorkPlace 2007, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies 2008-06-01
- Rodney Dangerfield & IT Services: The Invisible Third Choice
- In the 90s, a reporter at the Wall Street Journal once dubbed me, “The Queen of Outsourcing.” The outsourcing market has changed quite a bit since then. Today with outsourcing’s reputation under fire by American workers and, well, Lou Dobbs, I’m not sure I’d want that title again. Yet, when...
- Tags: Strategy, IT services, information technology, outsourcing
- Blog posts 2006-11-01
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