Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Mouse Explorer (zip)
- Mouse Explorer is your personal guide to Walt Disney World on your computer. The software features fully detailed, interactive maps of the four major Walt Disney World theme parks: Magic Kingdom, Epcot, MGM Studios, and Animal Kingdom. It is navigation, with the information of a guidebook, all in one package.
- Tags: Mouse, Walt Disney World, Mouse Explorer, Mice, Hardware, Peripherals
- Software downloads 2005-09-09
- Mission-Critical Data Center Planning Guide
- This paper is a planning guide designed to provide you with a basic roadmap for your data center. Topics include data center trends, standards overview, components of a data center, data center planning, design, data center cabling systems and network infrastructure considerations.
- Tags: Data Center, Data Centers, Storage, Hardware, Data Management
- White papers
- Selecting a Hosted Contact Center Solution
- The Contact Center On Demand CCOD or hosted contact center represents a worthwhile, potentially cost-saving alternative to premise-based contact center solutions. The features and capabilities of hosted contact center solutions differ significantly from one another, so it's strongly recommended that prospects undertake as thorough a selection process as if they...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2005-01-11
- What to Expect at the Testing Center
- In order to do their best, candidates should know what to expect at the testing center for the Cisco CCNA certification exam. Since testing center guidelines may vary from one center to another, it is recommend that the candidates call the local testing center to check about the guidelines. This...
- Tags: Guideline, Candidate
- White papers
- How to Turn Your Contact Center Into a Profit Center - A Best-Practice Overview
- Many executives view the contact center, or call center, as a cost center - a necessary expense, but one that drags on the bottom line. While costs can almost always be wrung out of nearly any part of an enterprise, in this case the management should first consider whether it...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2004-12-01
- Simplifying Contact Center Management for Your Enterprise or Government Agency
- Executives and analysts alike realize more than ever that the contact center can have a tremendous impact on their overall business in the areas of revenue, costs, market intelligence, and customer loyalty. A contact center is many things - cost center, profit center, key source of revenue, key source of...
- Tags: Agency, Government, Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2005-12-01
- Novell Data Center Strategy
- The data center is the heart of the enterprise, home to its most vital applications and databases. The technologies that run the data center must be of the highest quality, giving the reliability, availability, performance and scalability that the organization demands. For years, UNIX has met those requirements, but it...
- Tags: Strategy, Novell Inc., Data Center, Data Centers, Storage, Hardware, Data Management
- White papers 2005-02-01
- 10 Questions to Ask Your on Demand Contact Center Provider
- Building and maintaining a contact center can prove cost-prohibitive and resource intensive. Yet when you're committed to providing your customers with a personalized multichannel communications experience across sales, marketing, and service interactions, it's a must. Siebel CRM Call Center On Demand enables companies to a launch fully functional multi-channel center...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2007-11-01
- Hosted Contact Centers Are Ready for Prime Time
- Hosted contact center solutions are capturing the interest of IT and contact center managers around the world with their unique value proposition. This white paper examines the benefits of hosted contact center solutions, reviews and compares the underlying technologies and provides criteria for selecting the right solution. All organizations -...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2005-05-08
- A Change in the Paradigm: The Rise of the New Enterprise Data Center
- The paradigm for the modern enterprise data center, which has served businesses admirably for many years, is looking increasingly brittle. The strains posed by disruptive technological innovations and ever-changing service demands required by business units, coupled with budgetary pressures as well as increasing requirements for security, resiliency, and performance have...
- Tags: Data Center, Data Centers, Storage, Hardware, Data Management
- White papers 2007-12-01
- Application Center 2000 - List Events Tool (exe)
- Use this tool to listen to Application Center, Windows, and Health Monitor events and display them in a similar format to the Application Center event viewer in the Application Center snap-in. This version is the first release on CNET Download.com.
- Tags: Event, Microsoft Corp., Tool, Productivity, Microsoft Windows, Operating Systems, Software
- Software downloads 2007-08-25
- The Customer Focused Contact Center
- Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the company are developed. The contact center is where you make or break your customer relationship. It's where the customer experience happens....
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-08-01
- Need to Start an Internet Data Center
- I have a investor who wants to start a internet Data center , which can prodvide web space, host domains and help in devolping website, what i would like to know is how do we go about developing such a data center, what would be the cost of the project,...
- Tags: Data centers, Storage, satishsivadas@..., data center, Internet Data Center, Internet
- Discussion threads 2007-11-21
- Accelerate Your Data Center Initiatives
- Transforming the data center to capture new business opportunities can be a smart strategic move. This webcast examines how Cisco Data Center Services can help to accelerate the data center initiatives, increase efficiency, and scale the data centers.
- Tags: Data Center, Cisco Systems Inc., Data Centers, Storage, Hardware, Data Management
- Webcasts 2007-12-01
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- A call center is a centralized hub where customer and other telephone calls are dealt with by an organization. In today's economy, they have become the primary point of contact between customers and businesses. Accurate prediction of the call arrival rate is therefore indispensable for call center practitioners to staff...
- Tags: Call-center, Bayesian, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2005-05-28
- Survey Results: Technology's Impact on Contact Center Agent KPIs
- This paper outlines the results of a September 2005 survey of call center managers and IT professionals regarding technology's impact on call center agent productivity, Key Performance Indicators KPIs and the customer experience. The survey was conducted at the 2005 Annual Call Center Exhibition ACCE conference focused on call center...
- Tags: Empirix Inc., Call-center, Contact Center, Survey, Call Centers, Customer Relationship Management (CRM), Real Estate, Marketing Research, It Operations, Enterprise Software, Software, Business Operations, Marketing
- White papers 2005-10-01
- Cisco Data Center Tour
- Welcome to the Cisco Data Center And Operational Control Center. What follows is a guided tour of the Cisco Systems main production data center, located in San Jose, California. This entire document is 64 pages long, with 45 photographs that help bring an experience of the Data Center tour to...
- Tags: Data Center, Cisco Systems Inc., Data Centers, Storage, Hardware, Data Management
- Resource centers
- Data Center Asset Planning - Regaining Control of the Data Center
- Read Quocirca's Insight Report on the operational and management issues facing today's modern data center and the steps are required to get these issues under control. This independent study surveyed over 300 professionals on how data center management solutions can help drive down the cost of data center operations....
- Tags: Data Center, Data Centers, Storage, Hardware, Data Management
- White papers 2008-09-01
- Call Center Simulation Modeling: Methods, Challenges, and Opportunities
- Using stochastic models to plan call center operations, schedule call center staff efficiently, and analyze projected performance is not a new phenomenon, dating back to Erlang's work in the early twentieth century. However, several factors have recently conspired to increase demand for call center simulation analysis. This paper will provide...
- Tags: Call-center, Modeling, Call Centers, Customer Relationship Management (CRM), Research & Development, It Operations, Enterprise Software, Software, Business Operations
- White papers 2003-10-31
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