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- Environment Agency Creates Business-Focused Culture Through Integrated Back Office
- The Environment Agency is the leading public body for protecting and improving the environment in England and Wales. It wanted to improve efficiency and educe costs. The challenge was to meet government performance targets. The Environment Agency commissioned Oracle Consulting to build "One Business One System " (1B1S), an enterprise-wide...
- Tags: Oracle Corp., Environment, Back-office, Environment Agency
- Case studies 2008-05-01
- Environment Agency Becomes More Efficient by Integrating Financial and HR Systems
- The Environment Agency's role is to protect the environment in England and Wales and ensure that air, land, and water resources are used in a sustainable manner for the benefit of future generations. The Environment Agency relied on disconnected inherited systems and multiple regional data centers to manage its back...
- Tags: Human Resources, Oracle Corp., Financial, Environment, Environment Agency
- Case studies 2008-05-01
- Environment Agency Gives Green Light to IBM Customer Service Delivery Strategy
- The Environment Agency is the public body tasked with improving and protecting the environment in England and Wales. Faced with increasing demands on its network of over 40 regional/area offices, the agency needed to centralise customer contact provision. This would help it manage increased telephone and online enquiries. It would...
- Tags: Strategy, Customer Service, Environment, IBM Corp., Environment Agency, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
Additional Resources
- Novell Case Study: Ohio Environmental Protection Agency
- The Ohio Environmental Protection Agency Ohio EPA is a state agency with the goal to protect the environment and public health by ensuring compliance with environmental laws. The main challenge for the Ohio EPA is to balance budget concerns with the need to provide its users with the right technology...
- Tags: Novell Inc., U.S. Environmental Protection Agency, Ohio, Linux, Open Source, Servers, UNIX, Advertising & Promotion, Operating Systems, Software, Hardware, Marketing
- Case studies
- The Environment Agency Guards Against IT Disruption
- As the leading public body for protecting the environment in England and Wales, the Environment Agency has a wide spectrum of responsibilities. They include reducing and adapting to two major environmental risks: climate change and flooding. Some aspects of the agency's work, such as issuing flood warnings and responding to...
- Tags: Hewlett-Packard Co., Information Technology, Environment, Pollution
- Case studies
- Travel Agency (exe)
- Running a Travel Agency is no vacation. Build your own Travel Agency from the ground up in this challenging Time Management game. Create fabulous vacation packages for many kinds of customers. Watch out - they can be picky! Bring on new workers and keep them motivated and happy. Don`t forget...
- Tags: Vacation, Agency, SpinTop Games, Games, Time Management, Personal Technology, Productivity
- Software downloads 2008-07-11
- Data Center Consolidation
- As both technology and government agency management systems improve, so too does the viability of enterprise-level Data Center Consolidation DCC. The significant and short-term cost savings, as well as the resulting improvements in information security and cross-agency collaboration, make DCC more attractive than ever. Looking at the major trends in...
- Tags: Data Center, Data Center Consolidation, Data Centers, Storage, Hardware, Data Management
- White papers 2007-02-15
- Wireless Security at a Federal Agency
- The agency sought a technical solution that could do the job with a minimum of user interaction. The main concern was to control the content of the laptops accessing the internal network. The agency needed the ability to differentiate access rights, depending on the privileges of the group that the...
- Tags: Agency, Wireless Security, Wireless, Advertising & Promotion, Marketing
- Case studies
- Process Automation - The Key to Policy Compliance
- Regulatory oversight by the OMB, GAO, the House Committee on Government Reform, and others is raising the visibility of agency management practices. Demonstrating compliance with these mandates is dependent upon business processes - steps taken to achieve certain results - and internal controls over those processes. Automating those processes is...
- Tags: Process Automation, Hewlett-Packard Co., Agency, Compliance, Advertising & Promotion, Marketing
- White papers 2006-06-01
- Government Agency Uses SAM to Increase Efficiency, Promote Best Practices in Business
- The Northwest Regional Development Agency NWDA promotes economic development in Northwest England. The agency leads by example in adhering to established guidelines for IT excellence and encourages businesses to follow best practices. These guidelines include Software Asset Management SAM, and in 2003 the NWDA implemented a SAM program that the...
- Tags: Software, Agency, Government, Best Practice, Software Asset Management, Advertising & Promotion, Marketing
- Case studies
- Care Agency Manager (zip)
- Care Agency Manager allows the efficient management of time through a comprehensive scheduling system for all agency staff and incorporates storing of customer details and care needs, which then enables automatic time allocation. CAM also allows for printing schedules and invoicing customers. CAM is open for suggestions to improve its...
- Tags: Agency, Care Agency Manager, CAM, Advertising & Promotion, Marketing
- Software downloads 2007-10-30
- UK Government Agency Installs Powerful Data Center for London Development Agency
- London Development Agency LDA is responsible for driving London's sustainable economic growth. They needed a new, more powerful data center implemented within very tight timescales to ensure the office was up and running when it is opened. They also wanted improved system support. LDA deployed a complete Dell data center...
- Tags: Dell Computer Corp., Data Center, Agency, Government, London Development Agency, Data Centers, Advertising & Promotion, Storage, Hardware, Data Management, Marketing
- Case studies 2007-02-09
- SAP Helps British Government Agencies to Improve Efficiency, Deliver and Develop Modern, Effective Public Services
- The Driver and Vehicle Licensing Agency DVLA facilitates road safety and general law enforcement in the United Kingdom by maintaining registers of drivers and vehicles and by collecting vehicle excise duty automobile tax. Responding to increased customer and stakeholder expectations and an increasingly complex regulatory environment, the agency turned to...
- Tags: Agency, SAP AG, Advertising & Promotion, Government, Taxes, Marketing, Financial Planning, Finance
- Case studies
- Guide to Securing Your E-Government Web Site
- By setting up an online presence for E-Government, your agency can reach the millions of citizens and other government agencies who already use the Internet for transactions. By ensuring the security of these sites, your agency can engender trust and make it easier to transact business with the Federal Government....
- Tags: Agency, VeriSign Inc., E-government, Advertising & Promotion, Security, Government, Marketing
- White papers 2005-05-24
- Plantedirektoratet Automates Business Processes, Advancing Communication With Partners
- Plantedirektoratet the Danish Plant Directorate is a state agency under the Department of the Food, Agriculture and Fisheries. The directorate's task is to help create a development-oriented industry for plants, seeds, fodder, and ecology. The directorate wanted to automate processes involving exchanges of data and services for better cross-agency integration...
- Tags: Business Process, Oracle Corp., Partnership, Directorate, Plantedirektoratet, Service-Oriented Architecture (SOA), Business Structures, Operational Planning, Food & Beverage, Enterprise Software, Web Services, Software, Finance, Business Operations, Manufacturing
- Case studies
- BS15000 Procurement and Service Management in a Multi-Supplier Environment for a Central Government Agency
- In order to support the objectives of consistent, quality services, the agency had a strategy to adopt and implement ITIL, the worldwide industry recognised best-practice Service Management framework. To support this strategy, suppliers were required to adopt ITIL and work towards BS15000, the standard for IT Service Management. BS15000 was...
- Tags: Service Management, Agency, Government, Procurement, ITIL, It Services, Process Improvement, Quality, Business Operations
- Case studies
- Customs Service Improves Reporting With Simplified, Integrated Antivirus Solution
- The Australian Customs Service Customs is a government agency that employs high-tech methods to protect Australia's borders from illegal immigration, drug smuggling, and other security threats. To support its efforts, the organization uses a comprehensive IT infrastructure to manage thousands of computers and mobile devices. In early 2007, Customs began...
- Tags: Security Threat, Agency, Antivirus, Microsoft Corp., Customs Service, Security
- Case studies
- Performing to Expectation
- One reason agencies question the value of IT is the difficulty in linking agency objectives and strategy to IT investments, services and financial performance. In many organizations, agency and IT sit on opposite sides of a chasm. Ultimately, the chasm grows when IT is unable to document results - successful...
- Tags: Agency, Information Technology, Strategy, Advertising & Promotion, Management, Marketing
- Webcasts
- Czech Transportation Agency Improves Efficiency With 64-bit Enterprise System
- Dopravni Podnik Ostrava DPO is a public transportation agency serving the citizens of Ostrava in the eastern part of the Czech Republic. The IT infrastructure at DPO includes NORIS, an enterprise resource planning system used for tasks such as creating schedules and reports and managing passenger ticketing. Agency employees grew...
- Tags: Microsoft Corp., Czech Transportation Agency, Dopravni Podnik Ostrava, 64-bit Solution, 64-Bit, Network Technology, Processors, Semiconductors, Hardware, Components, Networking
- Case studies 2007-06-01
- Online intrusion risks large identity cache
- Two flaws in response1. So the researcher was to remove sensitive information from the database? If it was to be removed, then the researcher did not need it in the first place. Why then, did the state agency give the sensitive information to the researcher? The agency should have removed...
- Tags: agency, sensitive information, gshollingsworth
- Discussion threads 2004-10-21
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