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Orange County Teachers Federal Credit Union Exceeds SLA Guarantee With Eye of the Storm: The Orange County Teachers Federal Credit Union's OCTFCU vision is to deliver world-class personal service to members through its 100 automated teller machines ATMs, 24-hour automated telephone transaction service, and online banking system. To deliver upon the OCTFCU vision, IT Operations is responsible for guaranteeing the organization's stated service level...; Tags: Orange PCS, SLA, Infrastructure Management, Entuity Inc., Service Level Management, Banking, It Services, E-business/E-Commerce, It Management, Strategy, It Operations, It service Management, Financial Services, Internet, Management; Case studies

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Windows XP vs. Mac OS X: This presentation, entitled Standardizing on Windows XP Instead of MAC OS X, provides a pre-packaged option for defending Windows XP against MAC OS X. ...; Buy Now

IT Hiring Kit: IT Manager: The IT Hiring Kit for IT Managers will help you interview, evaluate, and select suitable candidates for a new IT Manager position. This kit comes with ...; Buy Now