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TechRepublic Resources
- Specialist Consultant Helps IT Company Reduce Costs and Improve Customer Services
- Employees at the Europe, Middle East, and Africa division of Electronic Data Systems EDS face the continual challenge of tailoring the company's IT strategies to suit local conditions. To improve its services and reduce costs, EDS engaged a Microsoft Enterprise Strategy Consultant ESC on a full-time basis. The ESC is...
- Tags: Customer Service, Information Technology, Microsoft Corp., Electronic Data Systems Corp., Enterprise Strategy Consultant, E-mail Servers, Strategy, Groupware, Enterprise Software, Software, Management
- Case studies 2007-06-01
Additional Resources
- United Kingdom Council Gets Best Value From IT Refresh With Strategy Consultant
- The London Borough of Newham, one of the United Kingdom's top-performing local authorities in IT, briefly considered open source software options when embarking on a complete back-office and desktop refresh. Conscious of the need to hit its efficiency savings targets under the Gershon Review, Newham needed a new platform that...
- Tags: Information Technology, Council, Microsoft Corp., Business Structures, Strategy, Open Source, Finance, Management
- Case studies 2007-06-01
- Implementing a CRM Scorecard - Part II : Selecting Strategic CRM Measures
- A powerful tool for performing the first step in creating an enterprise CRM Scorecard is the CRM Strategy Map. The CRM Strategy Map allows an organization to clearly and visually communicate its CRM strategy to all stakeholders and guides a CRM strategy team in identifying what should be measured to...
- Tags: CRM, CRM Strategy Map, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Building an Adaptive Enterprise: How HP Helps Automotive Industry Leaders Adapt and Compete
- This white paper uses the collective experiences of several HP automotive customers to provide real-world illustrations of how HP's Adaptive Enterprise strategy drives business transformation, innovation and value. It is presented as a case study describing how GlobalAuto, a composite company, designed its own Adaptive Enterprise strategy. The company implemented...
- Tags: Hewlett-Packard Co., Adaptive Enterprise, Industry, Utility Computing, It Management, It service Management
- White papers 2005-06-01
- Data Ownership and Enterprise Data Management: Implementing a Data Management Strategy (Part 3)
- An Enterprise Data Management EDM strategy involves getting the organizational structure right, selecting technologies that form an integrated EDM suite for handling all metadata management and data management needs, putting controls in place, and setting up data governance processes. These things together allow the enterprise to take control of data...
- Tags: Data Quality, Enterprise Data Management, Enterprise Data Management Strategy, Data Management, Databases, Enterprise Software, Software
- White papers 2006-11-21
- How to Transition Away From Your ITIL Consultant
- Breaking free from the ties that bind a consultant to his or her client is a topic of some consternation and embarrassment. From the consultant's perspective, the temptation is to remain in a paid capacity, even beyond that healthy for the long term success of the client. For the client,...
- Tags: Consultant, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-01-12
- Building Trusted Networks: Gaining Control of IT Security
- The existing appliance-based strategy of enterprise threat defense is not capable of defending an enterprise against an increasingly harmful and rising number of exploits while allowing IT staff to gain control of IT security. A network-based enterprise threat defense strategy offers the best approach to gaining control of the IT...
- Tags: IT Security, Network, Information Technology, Strategy, Security, Management
- White papers 2006-01-12
- South African Bank Realizes Value From Microsoft Services Enterprise Strategy Consulting
- Absa Bank is one of South Africa's largest financial services organizations, serving the personal, commercial, and corporate banking needs of its customers. Absa experiences many of the challenges common to the banking industry, namely, increased competition and a need to serve customers with innovative, timely products delivered in a desirable...
- Tags: Microsoft Corp., South African Bank, Absa Bank, Absa, Banking, It Services, Strategy, Financial Services, Management
- Case studies 2007-03-01
- Sales Consultancy Sees Dramatic Revenue Growth With New Collaboration Solution
- When the time spent on extensive travel became a factor that limited his company's growth potential, sales consultant at Strategy Mapping Selling looked for a solution that would improve efficiency and productivity. Adopting the Microsoft Office Groove 2007 solution for distributed teamwork has allowed the consultant to deliver sales training...
- Tags: Collaboration, Consultant, Microsoft Corp., Sales Consultancy, Sales Strategy, Sales Force Management, Sales
- Case studies
- Translating Strategy into Action: The Balanced Scorecard
- This white paper describes an integrated management approach that enables complex businesses to effectively harness their capabilities and to achieve their strategic objectives. The combination of a Balanced Scorecard approach to translating strategy into action, along with enterprise-wide connectivity provided by SAP, constitutes a competitive breakthrough for executives intent...
- Tags: SAP AG, SAP Strategic Enterprise Management, Balanced Scorecard, Strategy, Marketing, Marketing Research, Management
- White papers 1999-05-04
- Capgemini Uses Strategy Consultant to Help Parent Company Increase Business Wins
- Capgemini U.K., part of global IT solutions provider Capgemini, decided to sharpen its competitive advantage by strengthening its business relationship with Microsoft and developing new services by becoming an early adopter of emerging Microsoft technologies. The company engaged a Microsoft Partner Strategy Consultant PSC to boost its in-house expertise in...
- Tags: Capgemini, Microsoft Corp., Business Structures, Strategy, Finance, Management
- Case studies
- Best Practices for Speech That Can Be Leveraged From Web Strategy
- This webcast will discuss the lessons acquired from corporate Web strategy that can help an enterprise develop a successful speech application strategy. Done right, speech based-self-service can improve customer service experience while dramatically reducing call center costs.
- Tags: Web, Best Practice, Channel Management, Call Centers, Customer Relationship Management (CRM), Product Marketing, Marketing, It Operations, Enterprise Software, Software
- Webcasts
- What separates a good technical consultant from the pack?
- It seems like anyone can hang out a consultant shingle, but not everyone can deliver. Here are the traits that make a consultant stand out from the crowd. by Robert Bogue
- Tags: Skill, Consultant, Customer, Customer Service Customer Service, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Robert Bogue
- Blog posts 2008-09-12
- Developing Secure Enterprise Applications: The "Last Mile" of a Comprehensive IAM Strategy
- This webcast will address the importance of considering enterprise application development process as a key element of your comprehensive IAM security strategy. You will learn the benefits of incorporating a standardized approach to application security development.
- Tags: Computer Associates International Inc., Application Security, Enterprise Application, Enterprise Software, Security, Software
- Webcasts
- EAI Infrastructure: How Intel Implements an EAI Infrastructure Strategy
- The physical implementation of Enterprise Application Integration EAI into Intel's network infrastructure began in 1998. Since then, Intel has matured the implementation of the EAI strategy and captured Intel Best Known Methods BKMs and key learnings along the way. This paper describes how Intel initiated the EAI infrastructure strategy and...
- Tags: Strategy, Intel Corp., Enterprise Application, EAI, Middleware, Enterprise Software, Software
- White papers 2002-07-01
- Improving Decision Making Through Enterprise Information Management
- An enterprise information management EIM strategy can help you to turn corporate information into a strategic asset or leverage it to create a competitive advantage. Watch this RealTime with SAP Webcast to find out how you can create the right approach without getting overwhelmed, what kinds of technology can help...
- Tags: Decision-making, SAP AG, Enterprise Information Management, Strategy, Management
- Webcasts 2008-08-01
- 10 tips for creating a job-winning IT consultant resume
- As an IT contractor, your best strategy is to let your reputation speak for you. And one good way to communicate your reputation to a prospective new client is to let your resume speak for you. Erik Eckel shares 10 suggestions for creating an IT consultant resume that will open...
- Tags: Job, Reputation, Consultant, Information Technology, Strategy, Management
- Download resources 2008-01-02
- Managing the Mobile Enterprise: A Guide for Creating Effective Enterprise Wireless Strategies
- This Motorola white paper identifies five key requirements that should shape your wireless access strategy. Those requirements include: Enterprise-class security Application optimization with real-time push synchronization Broad handheld support and device-level integration Robust fleet management tools Flexible service and support Download the paper to...
- Tags: Mobile, Palm Inc., Workforce, Workforce Management, Recruitment & Selection, Strategy, Wi-Fi, Wireless, Human Resources, Management
- White papers 2007-04-01
- Building a Unified Enterprise Mobility Strategy
- A unified enterprise mobility strategy is key for all organizations to compete in today's fast-paced world of mobile business applications. Companies can take advantage of next-generation cellular, RFID, Wi-Fi, mesh and broadband technologies as they emerge. They also gain unparalleled end-to-end visibility into the data that drives their business processes...
- Tags: Broadband, Mobility, Motorola Inc., Enterprise Mobility Strategy, Broadband Internet, Network Technology, Strategy, Telecommunications, Networking, Management
- White papers 2007-05-01
- Data Replication as an Enterprise SOA Antipattern
- As applications are envisioned and delivered throughout any organization, the desire to use data replication as a "Quick-fix" integration strategy often wins favor. This path of least resistance breeds redundancy and inconsistency. Regularly applying this antipattern within an enterprise dilutes the original long-term goals of a Service-Oriented Architecture SOA. However,...
- Tags: Data Replication, SOA, Enterprise, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers
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