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- Jargon Watch: The customer and the enterprise
- The terminology surrounding e-commerce, especially as it deals with customers, is growing. Come learn a few of the concepts behind the sales organizations that deal with customers.From ERM to TES, the terms that cover the customer-centric aspect of IT are growing—and now is your chance to catch up on the...
- Tags: Sales strategy, Retail, Sales force management, Channel management, Enterprise resource planning (ERP), Mary Ann Fitzharris, Enterprise Resource Planning Software, sales, value-added reseller, enterprise relationship management, ERP, EDI, CRM, Technology Enabled Selli
- Technical articles 2000-03-17
Additional Resources
- NEON Enterprise Software, Inc. Increases Scalability With Integrated Customer Relationship Management System
- Founded in 1995, NEON Enterprise Software, Inc. NESI is a leading global provider of enterprise data availability software and services. In 2005, after a dramatic growth spurt, NESI determined that it had outgrown its legacy Customer Relationship Management CRM system and needed comprehensive data integration and increased scalability. After evaluating...
- Tags: Oracle Corp., Scalability, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies
- Getting Started With Citizen Relationship Management (CRM)
- Citizen Relationship Management is derived from the commercial concept commonly referred to as Customer Relationship Management, or CRM. CRM can be best described as a business culture and philosophy to gain insight about customers, understand their needs, and proactively meet them while building a stronger relationship with the customer. Over...
- Tags: Concept, Citizen, U.S. General Services Administration, Citizen Relationship Management, Government, Advertising & Promotion, Customer Relationship Management (CRM), Vertical Industries, Enterprise Software, Marketing, Software
- White papers 2005-08-09
- Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
- Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management CRM and its potential to help them acquire new customers retain existing ones and maximize their lifetime value. At this point, close relationship with customers will require a strong coordination between...
- Tags: CRM, Banking, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Financial Services, Marketing, Software
- White papers 2006-09-05
- Citizen Relationship Management (ZRM) - The Challenge and the Promise
- Citizen Relationship Management holds out the promise of a much more effective, efficient and simple government at the service of its citizens. ZRM borrows heavily from Customer Relationship Management CRM. The latter has been defined as "customer-centric business strategies that optimize the long-term value of selected customers." Citizen Relationship Management...
- Tags: Personalization, CRM, ZRM, Advertising & Promotion, Customer Relationship Management (CRM), Government, Enterprise Software, Marketing, Software
- White papers 2005-08-09
- Aon Corporation Achieves Global Enterprise Customer Relationship Management Standardization With Salesforce.com
- Aon Corporation, a leading insurance broker and risk management consulting firm, has standardized its enterprise customer relationship management on salesforce.com. With 47,000 employees working in Aon's 500 offices in more than 120 countries, Salesforce enables Aon to have a consistent view of customers and vendors across business units so the...
- Tags: Salesforce.com Inc., Aon Corp., CRM, Standardization, Sales Force Management, Sales
- Case studies
- mySAP Customer Relationship Management: Solution Overview
- Moving beyond traditional customer relationship management functionality, SAP innovations and unmatched industry expertise are setting new standards for the way companies connect with their customers and partners. The mySAP Customer Relationship Management mySAP CRM solution automates customer-centric business processes across and beyond enterprise-wide operations. It delivers the market's greatest breadth...
- Tags: mySAP, SAP AG, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- White papers 2005-07-01
- Enterprise Knowledge Management: The Data Quality Approach
- The goal of Enterprise Knowledge Management: The Data Quality Approach, by David Loshin Academic Press, is to demonstrate that data quality is not an esoteric notion but something that can be quantified, measured, and improved. This introductory chapter outlines and defines data quality and its relationship to Knowledge Management and...
- Tags: Data Quality, Knowledge, Knowledge Management, Databases, Enterprise Software, Software, Data Management
- Download resources 2004-12-10
- PeopleSoft Enterprise Learning Management: Achieving Enterprise Integration
- Learning technologies must be extended and embedded into everyday business processes for learning to be pervasive and deliver the required business benefits. When seamlessly integrated with enterprise applications such as Human Resources, Customer Relationship Management, Supply Chain, and Financial Management Systems, learning can be targeted and aligned with the achievement...
- Tags: PeopleSoft Inc., Enterprise Integration, Financial Management, Supply Chain Management (SCM), Operational Planning, Enterprise Software, Financial Accounting, Financial Planning, Finance, Software, Business Operations
- White papers 2007-04-01
- Oracle Case Study: Internal Revenue Service
- Like most government agencies, the Internal Revenue Service is feeling the pain of tight budgets. Also of concern was meeting the goals set by the President's Management Agenda of 2002, which included strategic management of human capital, expanded electronic government, improved financial management, and budget and performance integration. In addition,...
- Tags: PeopleSoft Inc., Oracle Corp., Internal Revenue Service, Human Capital, Strategic Management, Performance Management, Financial Management, Business Intelligence, Government, Financial Accounting, Human Resources, Workforce Management, Financial Planning, Finance, Enterprise Software, Software, Data Management
- Case studies
- How SAP Customers Achieve Greater Value Using TIBCO
- While SAP has proven itself as a software vendor that delivers important capabilities in areas such as enterprise resource planning ERP, customer relationship management CRM and supply chain management SCM, a successful implementation of SAP is no exception in this regard. It needs to interoperate with the rest of the...
- Tags: TIBCO Software Inc., SAP AG, Supply Chain Management (SCM), Enterprise Software, Enterprise Resource Planning (ERP), Software
- White papers 2004-09-01
- mySAP CRM: Improving Order Management
- Today more than ever, transforming business into a customer-centric enterprise is essential to driving revenue and profit. But to make customer-centric vision a reality, a person needs to orchestrate his or her customer-facing processes across - and beyond - the enterprise. That's the power of mySAP Customer Relationship Management (mySAP...
- Tags: mySAP, mySAP CRM, CRM, Order Management, Customer Relationship Management (CRM), Enterprise Software, Software
- Webcasts
- Service at the Highest Level With mySAP Customer Relationship Management
- Loewe offers the whole range of devices for home entertainment: televisions, DVD players, VCRs, audio systems, and multimedia Internet TVs. The mySAP Customer Relationship Management mySAP CRM interaction center forms the basis of the Loewe customer-care center. As one of the key capabilities of mySAP CRM, the interaction center links...
- Tags: mySAP, mySAP CRM, Loewe, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- Information Quality in Customer Relationship Management Systems
- Customer Relationship Management follows the increasingly necessary movement towards total integrated customer information in order to more adequately serve the needs of both business and consumer by tailoring services and products in the direction of both parties. This paper discusses the importance of information quality to customer relationship management and...
- Tags: Information Quality, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-11-06
- The Business Value of Upgrading to PeopleSoft Enterprise 9: Supplier Relationship Management Solutions
- This whitepaper provides an overview of the release 9 enhancements in the PeopleSoft Supplier Relationship Management applications. Oracle has been working with numerous customers and user groups to identify and prioritize critical new features in these solutions that will help organizations address current challenges and goals. New capabilities are primarily...
- Tags: PeopleSoft Inc., Supplier Relationship Management, Oracle Corp., Purchasing & Procurement, Channel Management, Business Operations, Marketing
- White papers 2007-04-01
- A Brewing Giant Rebuilds Its Model of the Customer Model With mySAP Customer Relationship Management
- The name "Heineken" is synonymous with beer, even without taking into account the other brands that have been acquired by this historic Dutch company, which sells its products in more than 170 countries. The company faced the challenge of introducing a completely new customer relationship model, build a call center...
- Tags: mySAP, mySAP CRM, CRM, Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Sales, Software
- Case studies
- SAP CRM On-Demand Solution: The Key to a Customer-Centric Enterprise
- This paper introduces the SAP Customer Relationship Management on-demand solution - an easy-to-use, hosted, Web-based solution built on the same architectural platform as the industry-leading mySAP Customer Relationship Management solution. With two CRM deployment options, only SAP addresses the varying needs of the entire sales organization and - as the...
- Tags: SAP CRM On-demand, On-demand, SAP AG, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2006-01-01
- mySAP Customer Relationship Management Delivers Superior Marketing Campaign Management for Keyboards and Mice
- Cherry Corporation is a leading global high-tech manufacturer of keyboards, mice, and intelligent peripherals for computer input. The company faced the challenge of implementing a modern customer relationship management CRM solution and creating a CRM landscape to improve the company's competitiveness. When Cherry Corporation's innovative input products outstripped the ability...
- Tags: mySAP, Marketing, Mouse, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Keyboards, Software, Hardware, Peripherals
- Case studies
- Customer Relationship Management - An Introduction
- Customer Relationship Management entails all aspects of interaction a company has with its customer, whether it is sales or service related; it starts with the foundation of relationship marketing. CRM is a systematic approach towards using information and on going dialogue to built long lasting mutually beneficial customer relationship. The...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2005-05-25
- Student Relationship Management: The Key to Targeted Recruitment & Retention
- This webcast explains how leading colleges and universities have dramatically improved the entire process from student acquisition to graduation with a Student Relationship Management system.
- Tags: RightNow Technologies, Mergers & Acquisitions, Corporate Law, Digital Media, Investment, Finance, Business Operations, Consumer Electronics, Personal Technology
- Webcasts
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