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TechRepublic Resources
- Effective Outsource Management: Preventing Customer Churn and Unforeseen Costs
- Outsourcing all or part of a company's customer service operation has the potential to lower costs, better focus in-house resources, and even improve customer relationships - but entrusting customers to an outside vendor also creates a service "Gap" that can jeopardize those customer relationships. Executives who hire an outsourcer to...
- Tags: Customer Service, Enkata Technologies Inc., Outsource, Outsourcing, Product Marketing, Customer Relationship Management (CRM), It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software
- White papers 2006-02-15
- Looking Beyond the Call Center: Preventing Erosion in Your Customer Base and Profits
- Today's competitive business environment has driven the need for higher levels of service quality. Even with huge leaps in service technologies, companies struggle to meet customer expectations while reducing contact center costs. For every service contact that a company receives from a customer, there are five to ten other customers...
- Tags: Enkata Technologies Inc., Contact Center, Customer, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-02-03
- The World Has Changed; Have You?: A New Paradigm for Customer Service Management
- With more customer-facing channels to manage, growing customer expectations and increasing competitive pressures, delivering quality customer service is more complex than ever. Companies that have adjusted to this changing environment are now achieving important results, including significantly lower operating costs and visibly higher customer loyalty rates. These organizations are embracing...
- Tags: Customer Service, Enkata Technologies Inc., Customer Service Management, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-04-12
Additional Resources
- Enkata 6 Supports Operational Performance Management
- For several years Enkata Technologies has supported operational performance management in its chosen vertical markets, Healthcare and Telecommunications. The new release of its product adds not only functionality for these two sectors but also a specialist module for consumer-directed healthcare plans, a new module to support Financial Services and technical...
- Tags: Performance, Financial Service, Ventana Research, Financial Services Application, Performance Management, Business Intelligence, Financial Services, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- White papers 2006-05-25
- Serial ATA and Serial Attached SCSI Technologies
- This paper describes the current state of parallel ATA and SCSI technologies and the barriers they face in meeting the requirements of future enterprise technologies. Then it describes the fundamental features of serial I/O technologies that enable them to overcome the limitations of these parallel I/O technologies. Subsequent sections describe...
- Tags: Hewlett-Packard Co., Technology, Serial Attached SCSI, Serial ATA, Storage, Hardware
- White papers 2003-06-01
- Connected on the Go: Broadband Goes Wireless
- Wireless technologies are one of the major drivers of this revolution. These networks are largely invisible to consumers, yet powerful enough to transform their lives. Wireless broadband technologies also are helping to fuel the engines of the economy. Indeed, the impact of wireless technologies is magnified by their ability to...
- Tags: Wireless Technology, Broadband, Connected Corp., Wireless, Network Technology, Federal Government, Broadband Over Power Line, Wi-Fi, Broadband Internet, Telecommunications, Networking, Government
- White papers 2005-02-01
- Wireless Network Technologies
- This white paper provides an overview of the different network technologies in the wireless industry. It discusses Network technologies, multiple access methods, and data communication systems (past, present, and future). The technologies discussed in this document are primarily Wireless Wide Area Network WAN technologies, but a brief discussion of Wireless...
- Tags: Network, Network Technology, Wireless Network, Sierra Wireless, Wi-Fi, Networking, Wireless
- White papers 2002-07-08
- Comparing Fabric Technologies: InfiniBand Architecture, Gigabit Ethernet, and Fibre Channel
- The InfiniBand Architecture defines one of the newest networking technologies and naturally raises the question of when/where/how will it replace existing technologies. A careful examination of the leading network technologies demonstrates that there is plenty of room for incumbent networks and the newer technologies. Three of the most popular networking...
- Tags: Crossroads Systems, Fibre Channel, Network, Networking Technology, Gigabit Ethernet, InfiniBand Architecture, InfiniBand, Ethernet, Network Technology, Storage Area Networks (SAN), Networking, Storage, Hardware
- White papers 2003-11-13
- Memory Technology Evolution: An Overview of System Memory Technologies
- The growing demand for increased memory bandwidth, the arrival of gigahertz processors, and the ever-growing demands of today's software have fostered a need for improved memory technologies. As a result, a wide variety of memory technologies are on the market, each with architectural advantages and disadvantages. Compaq evaluates all memory...
- Tags: Hewlett-Packard Co., Compaq Computer Corp., Memory Technology
- White papers 2002-04-01
- Sanity check: Six technologies to enhance mobile workers and take the pain out of managing them
- Could these six technologies help you improve support for mobile users?Original post:http://blogs.techrepublic.com.com/hiner/?p=563Which of these technologies could have the biggest impact in your organization? Why?
- Tags: Advertising & Promotion, Jason Hiner, mobile, worker
- Discussion threads 2007-10-28
- Selecting strategic technologies in 2008
- Analyst Gartner suggests that a strategic technology has the potential to significantly impact the business during the next three years - something that is likely to be particularly pertinent in 2008, as IT managers aim to implement crucial technologies under restrictive economic conditions.Read this white paper to see which strategic...
- Tags: IT Manager, Technology, Benefits, Human Resources
- White papers 2008-03-03
- Evangelizing Microsoft Windows SharePoint Server Boosts Service Provider Growth
- Winchester, Virginia-based Susquehanna Technologies is an eight-time Microsoft Gold Certified Partner that helps organizations make the most of Microsoft SharePoint products and technologies. Susquehanna Technologies could help customers take advantage of Microsoft SharePoint products and technologies, but it did not want to be in the business of hosting these products...
- Tags: Server, Microsoft Corp., Susquehanna Technologies, Business Services, Microsoft Windows, Groupware, Enterprise Software, Operating Systems, Software
- Case studies 2007-12-10
- Microsoft Executive Circle Webcast: Collaboration Technologies in Healthcare
- Is the healthcare environment as productive and efficient as it should be? As exciting as some of the latest communications technologies may be, they are only the beginning. Advances are coming that will help a person to raise the level of care, efficiency, and access. At the same time, these...
- Tags: Collaboration, Webcast, Health Care, Microsoft Corp., Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Webcasts
- How Shared Technologies Inc. and Global Knowledge Teamed to Motivate, Train, and Keep the Right Employees
- Like many other companies, Shared Technologies, a leading provider of installation and maintenance services for telecom customer premise equipment, had been through years of turmoil, layoffs, and cultural changes. Shared Technologies' senior leadership recognized that the business should focus on improving several areas, including workforce development and training and, more...
- Tags: Global Knowledge Network Inc., Shared Technologies, Workforce Management, Telephony, Recruitment & Selection, Telecom & Utilities, Telecommunications, Human Resources, Networking
- Case studies
- Windows Vista Technologies Enhance HMI/SCADA Visualization Products
- ICONICS, a leader in visualization software for manufacturing and automation, wanted to take advantage of the next generation of technologies delivered with Windows Vista. ICONICS incorporated desktop technologies like Sidebar Gadgets and Search integration as well as core .NET Framework 3.0 technologies like Windows Communication Foundation, Windows Presentation Foundation, and...
- Tags: Microsoft Windows Vista, Technology, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Software
- Case studies 2007-09-06
- Finding Value in Storage Technologies
- Storage technologies in use today continue to evolve and mature to align themselves with customer expectations and requirements. Through the fog of progress, users must choose technologies that meet their business requirements, give them real advantages by reducing costs, and offer them support through the end of the current technology...
- Tags: MCI Inc., Technology, Storage, Hardware
- White papers 2005-09-01
- Windows Rally Technologies: An Overview
- Microsoft Windows Rally technologies provide device manufacturers with an architecture and toolset for improving the security, reliability, and usability of network-connected devices. Windows Rally technologies enable effortless setup and more secure and manageable connectivity to other devices and PCs. Devices that incorporate Windows Rally technologies give users access to richer,...
- Tags: Device, Technology, Microsoft Windows, Operating Systems, Software
- White papers 2006-05-23
- ThinkVantage Technologies: Using ImageUltra Builder
- ThinkVantage Technologies bring your IBM PCs one step closer to being self-configured, self-optimizing, self-protecting, or self-healing, to help save you time and money throughout the life of your systems. In short, ThinkVantage Technologies let you focus your attention on your business, rather than on your computer. ThinkVantage Technologies are software...
- Tags: IBM ThinkVantage, IBM ImageUltra Builder, IBM Corp.
- White papers 2004-11-01
- Navigating SAS Mapping Technologies
- Every organization has location-based data. The difficulty is in effectively transforming that data into useful information or intelligence. SAS has numerous powerful mapping technologies and tools to transform with the location data. This paper provides a brief overview of these technologies and tools. The mapping technologies include all of the...
- Tags: Software, Difficulty, SAS Institute, Technology, Tool, Productivity, Tools & Techniques, Management
- White papers 2006-02-23
- Information About Latest Technologies
- Hello guys i am a student doing engg from indiaas a part of a curricular i need a good topic in new technologiescan anyone suggest one?
- Tags: espbora@...
- Discussion threads 2005-07-04
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