end-user support

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Computer bloopers and blunders from the technically clueless

Work retail PC repair and you'll see some pretty wacky end-user "fixes". See what happens when the technically clueless clash with their computers. by Bill Detwiler

Tags: off topic, geekend, end-user support, hardware, computer, bloopers, technically clueless

Image galleries 2008-04-24

Unlucky insect fries PC power supply and explodes self

The inside of a PC power supply can be a dangerous place for even an experienced repair tech. When an unsuspecting insect ventures into these hazardous surroundings the results are "explosive". by Bill Detwiler

Tags: geekend, off topic, hardware, computer blooper, end-user support, exploding bug

Image galleries 2008-04-24

Additional Resources

HP Management of Change for End-User Adoption: Realizing the Full Value of eSupport

The promise of "e-support" is tremendous - and tantalizing. By shifting the delivery of some end-user support services to the Web, organizations can cut costs dramatically. With end-user computing accounting for as much as 20% of the enterprise infrastructure budget and end-user support typically accounting for more than one third...

Tags: Hewlett-Packard Co., e-Service, Application Service Providers (ASPs), Roi/Tco, Financial Services, Internet, Finance, Managerial Accounting

White papers 2005-11-01

End User hardware

I have been seeing alot of emails lately where an end user has been requesting, if not dictating their PC hardware requirements.This seems a bit strange to me as this would probably be best reviewed via PC audit and IT recommendations...Am I completely off my rocker or do others see...

Tags: Derek Schauland, hardware

Discussion threads 2007-11-08

Beyond Satisfaction: How to Awaken End User Buy-In and Passion by Launching a Pervasive Support Automation Initiative

End users are becoming increasingly aware and accepting of new support mediums: web chat, remote support, and self service knowledge bases. In order to achieve maximum productivity and retain their buy-in, one must provide more than the typical support experience. End users must be able to maximize their effectiveness and...

Tags: Service Desk, Computer Associates International Inc., It Services, Remote Administration, Strategy, Management

White papers 2006-04-01

end-user support Use Manual

I am working on building an end-user support manual that will be distributed with all new computers - Can someone send me an example of their manual. I am looking for creating ideas and suggestions so the users will actually read this document.Screen shotsIncludes lots of screenshots with red boxes...

Tags: PRODUCTIVITY, loup001@...

Discussion threads 2007-11-02

Support Professional's User Administration Tool Kit

Support Professional's User Administration Tool Kit collects the account, asset, and policy tools and templates that small and medium businesses require to efficiently manage day-to-day end user tasks, from budgeting for the technology needs that a new employee presents to tracking computers, laptops, and other equipment to locking down user...

Tags: User Account, Administration, Provisioning, Tool, Productivity

Download resources 2007-09-14

User Interaction

{Who,What,Where,When}

Tags: Operating systems, UNIX, Support

Q&A 2005-04-26

Authentication Across Heterogeneous Networks

In the beyond third-Generation (3G) vision, the convergence of different access network technologies is realized and end-user devices are able to roam seamlessly among them. Seamless roaming requires authentication to a network, which may require interaction with an end user that results in the termination of ongoing service sessions and,...

Tags: Network, Authentication, Security, Networking

White papers

Six Challenges in Supporting End-­User Debugging

This paper summarizes six challenges in end-user programming that can impact the debugging efforts of end users. These challenges have been derived through the authors' experiences and empirical investigation of interactive fault localization techniques in the spreadsheet paradigm. Their contributions reveal several insights into debugging techniques for end-user programmers, particularly...

Tags: Technique, Challenge, Association For Computing Machinery, Spreadsheet, Productivity, Development Tools, Software Development, Software/Web Development

White papers 2005-05-21

Invited Research Overview: End-User Programming

In the past few decades there has been considerable work on empowering end users to be able to write their own programs, and as a result, users are indeed doing so. The "Programming" systems used by these end users include spreadsheet systems, web authoring tools, business process authoring tools such...

Tags: Carnegie-Mellon University, Web Authoring, Spreadsheet, Programming, Productivity, Operational Planning, Development Tools, Business Operations, Software Development, Software/Web Development

White papers 2006-04-22

end user strategies

What are some best practice strategies when developing an end user strategy?From what perspective? Are you looking at how the end user utilises your systems? From a security/audit perspective? Please provide additional information. Thanks!

Tags: strategy, henry.magnelli@..., career

Q&A 2006-09-26

Transforming to the Pervasive Service Desk

The pervasive service desk provides a problem resolution platform to improve end user productivity and satisfaction by simplifying and unifying the steps to solve computing issues. It promotes an integrated suite of support services that can be offered anywhere and anytime, powered by automation to improve the end user's overall...

Tags: Service Desk, Computer Associates International Inc., It Services

White papers 2006-07-01

Error uploading files on MS Live Meeting 2005

I have a user who receives the follownig message when attempting to upload a file (MS Word and/or Excel file): "The Universal File Support component for importing documents could not be installed. Please contact administrator or Microsoft Live Meeting Support."I found and followed the two workarounds on this MS Support...

Tags: Microsoft Windows XP, Microsoft Office, fabiola.c.villena@..., Microsoft Corp.

Discussion threads 2007-08-24

Controlling End-User Applications

Looking for guidelines on controlling end-user developed applications that go beyond departmental needs. Looking to develop a policy to help guide the IT support function in both supporting and controlling these type of applications. Primary concern are the Access based applications developed by end-users and utilized across depts and IT...

Tags: Databases

Q&A 2004-11-12

jsp onbeforeunload equivalent

I know that onbeforeunload is an IE-only event handler. I need an equivalent to prevent the user from closing the winsow that works on all browsers.There isn't one that works on ALL browsers. Some browsers don't even support javascript (Lynx).But you can try onunload. That's a popular choice.Also keep in...

Tags: JSP, onUnload, programming, R.M.E., Web browser, window

Q&A 2005-12-29

End-User Performance: Building and Maintaining ROI

In this white paper from SAP, author Stephen Hirsch examines issues related to end user acceptance and use of enterprise software. Hirsch advocates for creating a "performance cycle" that establishes user acceptance and understanding up front and maintains and develops user skills in the long term. He explains how this...

Tags: Performance, ROI, SAP AG, Roi/Tco, Performance Management, Finance, Managerial Accounting, Human Resources, Workforce Management

White papers 2006-10-01

10+ user complaints about IT support

Being a support pro can entail a fairly high level of aggravation, some (maybe a lot) of which can be laid at the doorstep of the very customer you serve: the end user. But it helps to take a step back occasionally and consider the situation from the user's perspective,...

Tags: TechRepublic Inc., Performance, Information Technology, Performance Management, Strategy, Human Resources, Workforce Management, Management

Download resources 2005-06-06

JES End-User Device Security

Desktop PCs, laptops, and PDAs are everywhere and usually connect to sites outside your security perimeter. In addition, more than 50% of one's critical business information is likely stored on these systems; they are also often the home for worms, viruses, and other malicious code. This makes end-user devices perfect...

Tags: PDAs, Portals, Security, Viruses And Worms, Handhelds, Hardware, Internet

White papers 2005-02-01

Cannot change Password

I have an end-user running windows XP professional with the user profile being in the "users" group only. Although we have password expiration turned off for that user profile, once every 90 days the end-user must change her password for server (AS/400) authentication. When the end-user attempts to change the...

Tags: password

Discussion threads 2004-12-06