7 Resources for

empowerment

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Campaigning for the Empowerment of Women in IT in Zambia: Barbara Munyati is one of Zambia's rare female success stories. As a lecturer in Computer Sciences at the University of Zambia, she is amongst the few women in her country who have a responsible job, and she is often approached by headhunters to work for rival organisations. Barbara understands the...; Tags: Women, Information Technology, Empowerment, Cisco Systems Inc., Barbara Munyati, Barbara, Gender And Diversity, Human Resources; Case studies
Political Infighting â€“ what a great thing!: Many companies bemoan the fact that they have so much infighting.Â Often they'll bring in a management consultant or a leadership coach to "fix the problem".Â They'll ask us the equivalent of, "Why can't we all just get along?"Â Â IÂ usually surprise folks with this opinion â€“Â sometimes this kind of infighting...; Tags: Practices, Power, Politics, Personnel, motivation, Management Style, Management, Leadership, Knowledge Retention, Job Roles, HR, Executive, Empowerment, Delegation, Decision Making, Change Management, Career, Business Intelligence, Blogroll; Blog posts 2007-06-07
The role of the project manager in a crisis situation: A project manager I trained years ago called me the other day. It was pleasant to catch up with an old friend, and interesting to hear how his career developed over the years. Unfortunately, he did not just call me to catch up. He had a very...; Tags: Accountability, Assumptions, Career, Choices, Empowerment, Knowledge, Management, Management Style, Project Manager, team, Troubleshooting, Trust, Wisdom; Blog posts 2006-12-13
Perform random acts of IT kindness: Many times the end of another year and the timeliness of the holidays can mean a bit slower pace at work. It can amount to a little less intensity and a slightly more relaxed atmosphere. (Please accept my apology if this doesn’t exactly describe your particular...; Tags: Comments, Customer Service, Empowerment, general, information technology, Suggestions, Time Management, Users; Blog posts 2006-11-27
Be wary of empowering your vendors through standardization: HP came on-site last week to conduct their annual lunch and learn. You know the drill. The sales rep goes over the product roadmap for the next year to inform you about what is coming and how it will be better than the current offerings. ...; Tags: Decision Making, Empowerment, Enterprise, hardware, Hewlett-Packard Co., information technology, It Strategic Plan, It&rsquo, s, Planning, standardization, Standards; Blog posts 2006-11-06

Bring out the best in employees through empowerment: Over the past several decades, the traditional superior-subordinate model for management has given way to more democratic approaches, where decision-making is shared. A core concept for most of these new approaches to management is empowerment.How can new IT managers use employee empowerment to improve team performance and enhance their own...; Tags: Employee Empowerment, empowerment, Steven A. Watson, team, team member; Technical articles 2003-09-09
Empowerment and service levels are key to productive off-hours support: Many IT managers today are grappling with how to effectively manage the responsibilities of off-hours support. The concept of 24x7 support is not new, but many IT managers are now being forced into doing more with less, thanks to the struggling economy. This translates into having to provide more services,...; Tags: compensation, empowerment, off-hours support, Ric Liang; Technical articles 2003-01-07

Additional Resources

Christina Aguilera Glamour Screensaver (zip): Christina Aguilera's overtly sexual image has been subject of intense criticism and ridicule, although in recent times it has given her respect for promoting independence and female empowerment. A must download free screensaver for true fans. Contains 24 high quality photos.; Tags: Screensaver; Software downloads 2007-09-26
Firefly Season Two?!?!: Continuing the consumer empowerment trend that has Hollywood terrified, a group of Firefly/Serenity fans set up the Firefly Season 2 project. Basically, if enough fans express an explicit interest in an on-demand (i.e. digital cable or online pay-per-view) second season of Firefly, somebody in Tinseltown is...; Tags: Cable, Marketing Research, Network Technology, Telecommunications, Personal Technology, Marketing, Networking, Jay Garmon; Blog posts 2006-01-26
Using Contact Center Technologies to Create Empowerment: There is a direct relationship between the job satisfaction of agents in the contact center with customer satisfaction levels. A positive working environment is crucial to maintaining and enhancing agent morale and performance. Empowering agents is commonly viewed as a method for fostering this type of environment. A new wave...; Tags: Agent, Contact Center, Working Environment, Real Estate, Call Centers, Customer Relationship Management (CRM), Business Operations, It Operations, Enterprise Software, Software; White papers 2006-02-15
Renegotiating Outsourcing Contracts: Executive Point of View: Renegotiation offers a great opportunity for the client and service provider to "Get it right" for the future. Giving the proper attention to the process - through self-examination, building stakeholder consensus, empowerment of a strong negotiating team, engaging tier-one outsourcing advisors and outside counsel, and adopting a fact-based approach to...; Tags: Renegotiation, Outsourcing, Business Services, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2006-06-01
Customer Managed Relationships: CMR - what's that? The term "CMR" - or "Customer Managed Relationships" started to be spoken about few years ago but still gets little airplay. "Self service" is a term that is more broadly used but misses the power of what customers want. It looks at the saving from a...; Tags: Customer, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Marketing, Software, Management; White papers
Electronic Billing - Paying Off on the Promise: New developments in Electronic Bill Payment and Presentation EBPP promise major savings plus opportunities to generate new revenue - but prudent billers are leaving nothing to chance. American businesses produced and distributed over 20 billion invoices last year - generating volumes of paperwork for their customers. But now, advanced software...; Tags: Pitney Bowes Inc., EBPP, Electronic Billing; White papers
Wiki as a Tool for Web-Based Collaborative Story Telling in Primary School: A Case Study: Wikis are simple to use collaborative hypertext authoring systems. In recent years, these systems have caught the attention of the education community, because they embody many aspects of personal empowerment and communication between learners. To date, most work on Wiki in education has focused on use for information creation and...; Tags: Web, Semester, Tool, Wiki, Online Communications; White papers 2005-07-01
Six Months to a New Career and a Better Paying Job: The United States government provided 24 FIPSE (Fund for Improvement of Post-Secondary Education) grants for colleges serving students in U.S. Empowerment Zones in 1999. Twenty-seven year old Carlos J. Fraga, married and a father of two children, is one of these students and shares his story with us. Carlos saw...; Tags: Job, Career, Cisco Systems Inc., Recruitment & Selection, Human Resources, Workforce Management; Case studies
Pharmaceutical Company Streamlines Password Reset Process With Avaya Mailbox Manager and Unimax 2nd Nature: A large multi-national pharmaceutical company has over 100,000 employees worldwide. Of these, over 40,000 are in sales and marketing. The company wanted to streamline the password reset process and support company goal of employee empowerment. The pharmaceutical company realized that it needed a simple and cost- effective way for the...; Tags: Password, Pharmaceutical Company, Avaya Inc.; Case studies
The Modern Contact Center and Workforce Management's Vital Role: Contact center managers are under increasing pressure to deliver a higher level of customer service with a lower operating budget. Workforce management technology specifically addresses this crucial area. It gives the center vision into the current state of the business while helping it realize vast improvements: decrease telecom expenses, meet...; Tags: Contact Center, Workforce Management, Recruitment & Selection, Call Centers, Customer Relationship Management (CRM), Human Resources, It Operations, Enterprise Software, Software; White papers 2005-01-21
Training Top Call Center Employees: TechnoMerica, a nonprofit workforce development organization based in Houston, Texas, has a mission. Its charter is to close the information technology divide by delivering technology access, awareness and training to people in the disadvantaged communities it serves, providing them with economic empowerment through job and career preparation. Chief among the...; Tags: Call-center, Training, Workforce, SkillCheck, Workforce Management, Call Centers, Professional Development, Sales Strategy, Human Resources, It Operations, Career, Sales; Case studies
Managing Behind the Scenes: Meeting SAS Service Levels With HP-UX Workload Manager: Business pressures are driving demand for Business Intelligence BI across the enterprise. Productivity pressures require full empowerment of every employee. Accountability pressures require close tracking of every business process. Regulatory pressures require that businesses document what they are doing and why. These are all core BI functions. Through the use...; Tags: HP-UX, Hewlett-Packard Co., SAS Institute, Pressure, Pricing, Business Intelligence, Tools & Techniques, Servers, Operating Systems, Databases, Marketing, Enterprise Software, Software, Data Management, Management, Hardware; White papers 2005-08-01
Empowering the Users: It seems that IT staffs are annually given more work to dothan they were the previous year; more new and complex projects to implementwhile continuing to support an ever expanding list of yesterdayÂ’s systems. The increase in work appears to be disproportionateto the increase in new help hired. ...; Tags: Bill Elmore; Blog posts 2006-07-25

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Cisco IOS Command Chart (IOS v.12+): Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.; Buy Now

Microsoft Excel Beginner: This Microsoft Excel - Beginner presentation is a preformatted solution for training staff to understand the basics of Microsoft Excel. The accompanyi ...; Buy Now