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TechRepublic Resources
- Collaborative Support Solution to Resolve Problems Faster, Raise Employee Satisfaction
- Pacific Life Insurance Company provides life insurance products and other investment products to individuals and businesses. In 2006, the company purchased a solution to more efficiently manage electronic documents and automate its compliance with records retention policies. Pacific Life turned to Microsoft Office SharePoint Portal Server 2003 and Meridio eDRM....
- Tags: Employee Satisfaction, Microsoft Corp., Insurance, Records Management, Financial Planning, Managerial Accounting, Enterprise Software, Business Operations, Corporate Insurance, Finance, Software
- Case studies
- Sydbank Improves Project Management With New Enterprise Project Management Solution
- Sydbank, one of Denmark's largest banks, employs more than 2,000 people in 100 offices throughout the country. Because of the country's solid economy, many Danes are currently well off and require more banking services. As a result, Sydbank is expanding its product offerings, and the company's Department of Communication has...
- Tags: Bank, Microsoft Corp., Sydbank, Employee Satisfaction, Project Management, Banking, Tools & Techniques, Strategy, Financial Services, It Operations, It service Management, Management
- Case studies 2007-08-01
- Linking Employee Relationship Management to Customer Relationship Management
- While an organization can do many things to improve employee satisfaction, focusing on activities and processes that link employee effort to customer value will likely yield satisfaction for both customers and employees. Key employee activities that can provide a direct impact on customer satisfaction include planning, training, informing, collaborating, and...
- Tags: Employee Relationship Management, Customer Satisfaction, Employee Satisfaction, CRM, Product Marketing, Marketing
- White papers 2006-08-01
Additional Resources
- Principles and Practices for Driving High Performance in the Call Center
- If one were to analyze the high-performing employee, he or she could probably devise a list of common positive characteristics. At the top of this list would be high level of job satisfaction that manifests itself in commitment to the organization. While these two characteristics alone do not guarantee high-performing...
- Tags: High-performance, eLoyalty, Leadership, Recruitment & Selection, Call Centers, Management, Human Resources, Workforce Management, It Operations
- White papers 2005-04-07
- Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)
- There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of satisfaction. The better the service, the more satisfied the customer. And, when the customer is more satisfied, he or she is usually more loyal to the service provider....
- Tags: Customer Service, QoS, Employee Retention, CRM, Product Marketing, Customer Relationship Management (CRM), Recruitment & Selection, Marketing, Enterprise Software, Software, Human Resources, Workforce Management
- White papers
- Health Insurance Provider Increases Employee Satisfaction, Retention Through e-Learning
- WellPoint is a health insurance company that owns Blue Cross and/or Blue Shield plans in 13 states, as well as HealthLink and UniCare. It serves more than 28 million medical members and 80 million specialty members nationwide. The company needed to increase associate satisfaction and first-year employee retention through focused,...
- Tags: Career Development, Health Insurance, Blue Cross Blue Shield, E-learning, Health Care, SkillSoft, WellPoint, Professional Development, Benefits, Healthcare, Insurance, Vertical Industries, Career, Human Resources, Business Operations, Corporate Insurance, Enterprise Software, Software
- Case studies
- The Executive's Guide to High Definition Video Conferencing
- This Brockmann & Company report is designed to equip executive decision-makers with the details they need to know to be able to make effective decisions about evaluating and deploying a high definition HD video communications system in their organization. Download this special report and learn how video...
- Tags: LifeSize Communications, Video, Corporate Communications, Marketing
- White papers 2008-05-10
- Microsoft Executive Circle Webcast: Solving the HR Cost/Service Dilemma With Employee Self-Service Portals
- How to manage an ever-increasing amount of HR administration, and still have time left over to recruit and retain top talent? A self-service portal gives employees secure, role-based access to the information they need when they need it, dramatically reducing the number of employee inquiries that must be fielded by...
- Tags: Human Resources, Webcast, Microsoft Corp., Portals, Web Technology, Internet
- Webcasts 2005-02-16
- Managing the Productivity and Costs of the Employee Job Life Cycle
- Implementing Workforce Scheduling & Management may increase your labor productivity 5% to 10%. Creating a business process for Quality Monitoring may increase productivity 5% - 8% with increases in customer satisfaction. However, if you have high employee turnover and an extensive learning curve, creating a management environment to increase employee...
- Tags: Job, Productivity, Recruitment & Selection, Workforce Management, Human Resources
- White papers 2004-10-01
- New Methods for Strategic Customer Satisfaction Measurement
- While customer satisfaction is a major goal of almost every enterprise organization, contact centers have been challenged to find ways to set benchmarks for customer satisfaction goals. When using customer surveys to gather satisfaction data, the key is in finding effective measurement tools, and gathering information in an accurate and...
- Tags: Customer Satisfaction, Product Marketing, Marketing
- Webcasts
- Retail Store Execution: An Empirical Study
- This paper describes a methodology by which a retailer can identify action steps that are likely to increase sales and customer satisfaction and demonstrate the methodology using proprietary data from a large retailer with over 500 stores. The paper uses monthly store-level data on a number of operational variables including...
- Tags: University Of Pennsylvania, Retail Company, Customer Satisfaction, Retail, Sales Strategy, Product Marketing, Sales, Marketing
- White papers 2006-12-01
- Momentum Webcast: Software Assurance Benefits for You and Your Employees: Home Use Program and Employee Purchase Program (Level 100)
- This webcast explains how to take advantage of two of the most popular software assurance benefits. The attendee of this webcast will how the Home Use and Employee Purchase can help increase employees' satisfaction and productivity - and reduce company's IT burden.
- Tags: Software, Webcast, Software Assurance, Digital Media, Consumer Electronics, Personal Technology
- Webcasts 2007-11-14
- Analog Devices Adds e-Forms Workflow Capability to Its New Enterprise Employee Portal
- Analog Devices Inc. ADI, recognized throughout the electronics industry for high-performance technology and world-class engineering support, chose FormArtist WorkFlow from Quask to move their internal forms processing from a paper-based manual method to an electronic format. FormArtist WorkFlow has enabled ADI to put all their employee related forms online in...
- Tags: Analog Devices Inc., FormArtist WorkFlow, Portals, Web Technology, Leadership, Internet, Management
- Case studies
- Out of Stock?: It Might Be Your Employee Payroll - Not Your Supply Chain - That's to Blame
- Customers get lower satisfaction from their shopping experience when stores have too few employees and, more importantly, when stores lack employees who are knowledgeable about what's in the store. After analyzing the results of the study, the researchers suggest that a "Modest reallocation of the payroll budget among stores" in...
- Tags: Supply Chain, Employee, Researcher, University Of Pennsylvania, Payroll, Operational Accounting, Finance
- White papers 2007-04-04
- Utilizing Magic Service Desk in Your Human Resources Department
- Improve employee satisfaction and increase administrative efficiency by implementing Magic Service Desk for your Human Resources department. Magic Service Desk tracks employee requests while providing instant answers to policies, and procedure questions. Improve your organizational efficiency by automating HR processes and empowering employees to help them selves with access to...
- Tags: Service Desk, BMC Software Inc., Human Resources, It Management, It service Management
- Webcasts
- Customer Satisfaction: Do You Know the Score?
- Now, more than ever, companies across industries are realising the importance of ‘putting the customer first’ paying attention to customer satisfaction translates to enhanced shareholder value. Surprisingly, although corporations have spent millions on ad campaigns, Information Technology IT solutions, new customer service programmes and organisational changes customer satisfaction levels, across...
- Tags: Customer Satisfaction, Product Marketing, Marketing
- White papers 2002-07-01
- 7 levels of delegation
- Level of delegationThere is a find line between total delegation with freedom and just being lazy. If using the seventh approach it is required to check in, check up and ensure satisfaction. It might not be the right thing to do depending on the employee.
- Tags: Warrior_King, delegation
- Discussion threads 2007-05-04
- Pathtrace Gets an Edge Over Competitors With WebEx Support Center for Enhanced Customer Satisfaction
- Using WebEx Support Center to improve customer service and end user support can deliver positive ROI both through direct cost savings -- such as travel and on-site staff cost avoidance -- and other benefits including increased productivity, increased system availability, and increased customer satisfaction. Companies that implement Support Center for...
- Tags: WebEx Communications Inc., Customer Satisfaction, Pathtrace, Roi/Tco, Finance, Managerial Accounting
- Case studies 2005-11-01
- CRM: From Strategy to Implementation - How to Maximize Its Potential!
- CRM needs to be re-positioned as a shareholder value creation approach. Narrow functionally-based traditional marketing is being replaced by a new form of cross-functional relationship management. In order to succeed with this new approach, it is essential to understand both the economics of customer acquisition and customer retention and the...
- Tags: Cranfield University, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Marketing, Software, Management
- Webcasts
- CyberMatrix Employee Scheduler (exe)
- CyberMatrix Employee Scheduler is an easy to use single or multi-user application for creating and managing employee schedules. Employee schedule administrators can save time by using Employee Scheduler to automatically generate optimal work schedules for their employees. After automatic scheduling takes place, the manual scheduling features can be used to...
- Tags: Schedule, CyberMatrix Employee Scheduler, Groupware, Enterprise Software, Software
- Software downloads 2007-01-25
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