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TechRepublic Resources
- Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)
- There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of satisfaction. The better the service, the more satisfied the customer. And, when the customer is more satisfied, he or she is usually more loyal to the service provider....
- Tags: Customer Service, QoS, Employee Retention, CRM, Product Marketing, Customer Relationship Management (CRM), Recruitment & Selection, Marketing, Enterprise Software, Software, Human Resources, Workforce Management
- White papers
- Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)
- Employee retention is a huge problem facing call center managers. There are staff shortages caused by people not entering the profession, too many people leaving the profession for either higher-paying jobs or jobs with less stress, and not enough promotional opportunities to warrant people making a career out of being...
- Tags: Profession, Customer Service, Employee Retention, CRM, Customer Relationship Management (CRM), Product Marketing, Recruitment & Selection, Call Centers, Enterprise Software, Software, Marketing, Human Resources, Workforce Management, It Operations
- White papers
- It's 9:00am - Do You Know Where Your Critical Talent Is?: Retention Analytics for Human Capital Management
- Employee retention is an increasingly serious issue in many business sectors. Understanding which factors cause employees to leave and which actions retain them is an important Business Intelligence application. This paper demonstrates analytic methods to address this problem. Data mining and predictive modeling can be used to improve retention of...
- Tags: Talent, Analytics, SAS Institute, Retention, Human Capital Management, Employee Retention, Human Capital, Research & Development, Business Intelligence, Recruitment & Selection, Strategy, Human Resources, Workforce Management, Business Operations, Enterprise Software, Software, Data Management, Management
- White papers 2008-02-18
Additional Resources
- Manpower Retention in IT: An Oxymoron?
- The IT Organizations earn their bread and butter through human resources. Retention of people should be considered a business goal rather than a damage control measure. In order to be effective, retention strategy not only requires a joint effort on the part of managers, senior managers, Human Resource managers, Training...
- Tags: Human Resources, Information Technology, Association For Computing Machinery, Manager, Strategy, Management
- White papers 2005-04-26
- Health Insurance Provider Increases Employee Satisfaction, Retention Through e-Learning
- WellPoint is a health insurance company that owns Blue Cross and/or Blue Shield plans in 13 states, as well as HealthLink and UniCare. It serves more than 28 million medical members and 80 million specialty members nationwide. The company needed to increase associate satisfaction and first-year employee retention through focused,...
- Tags: Career Development, Health Insurance, Blue Cross Blue Shield, E-learning, Health Care, SkillSoft, WellPoint, Professional Development, Benefits, Healthcare, Insurance, Vertical Industries, Career, Human Resources, Business Operations, Corporate Insurance, Enterprise Software, Software
- Case studies
- Managing the Productivity and Costs of the Employee Job Life Cycle
- Implementing Workforce Scheduling & Management may increase your labor productivity 5% to 10%. Creating a business process for Quality Monitoring may increase productivity 5% - 8% with increases in customer satisfaction. However, if you have high employee turnover and an extensive learning curve, creating a management environment to increase employee...
- Tags: Job, Productivity, Recruitment & Selection, Workforce Management, Human Resources
- White papers 2004-10-01
- Manage Employees
- Employee turnover is costly in several ways. An individual invests time, money, training, and knowledge in employees, and the person wants to keep them on the staff. While employee retention is not always easy, there are a number of things that a person can do to both streamline the management...
- Tags: Webcast, training, knowledge, worker, Microsoft Corp.
- Webcasts 2006-10-20
- Enterprise Application Archiving
- The ability to apply consistent policies for retention and rights management across all types of enterprise applications is key to mitigating risk and meeting compliance requirements. In this webcast, EMC shows how their archiving products automate content retention and disposition while ensuring disposal after the retention period expires - even...
- Tags: Archiving, Compliance, EMC Corp., Enterprise Application, Business Intelligence, Storage, Enterprise Software, Software, Data Management, Hardware
- Webcasts
- IT managers can fight employee burnout by building the right workplace environment
- Skilled employees are difficult to find and even harder to keep. IT managers can increase retention and fight employee burnout by rotating jobs, effectively scheduling shifts, assigning administrative duties, managing phone time, requiring employees to visit other areas of the organization, and building a culture of constant learning. by Bill...
- Tags: Job, Workplace, Employee, Phone, Information Technology, Environment, Burnout, Help Desk, Call Centers, Recruitment & Selection, It Operations, Human Resources, Workforce Management, Bill Detwiler
- Blog posts 2008-06-26
- Critical Challenges of E-mail Retention
- Ben Franklin's quip about the disaster that can occur "for want of a nail" can now be applied to e-mail retention, since these days a missing message can lead to costly legal and regulatory problems. That's why it's absolutely essential to implement and automate effective e-mail retention policies. ...
- Tags: MessageOne, E-mail, Online Communications
- Webcasts 2007-12-12
- B2B Customer Retention: Seven Strategies for Keeping Your Customers
- Business marketers have much to gain from retention marketing. Business customers tend to be fewer and more valuable - meaning you can't afford to lose even one. But how do you keep your customers active and buying from you, versus the competition? How do you prevent defection? This white paper...
- Tags: Penton Media Inc., B2B, Marketing Research, Strategy, E-business/E-Commerce, Internet, Marketing, Management
- White papers 2005-05-16
- Using HR to Drive Revenue and Profits
- Download the complimentary eGuide, "Roadmap to Success: Driving Bottom Line Results with People Performance," to discover: The value of aligning your employees' individual and team goals with larger corporate objectives How you can drive higher levels of employee productivity, motivation, and retention How your organization...
- Tags: Revenue, Team, Human Resources, SuccessFactors Inc., Team Management, Management
- White papers 2007-09-01
- CIO Strategies for the Retention and Deletion of Email
- With new regulations and the recent changes to the Federal Rules of Civil Procedure, legal departments are turning to IT leadership to manage retention, deletion, search and recovery of email and other Electronically Stored Information ESI. CIOs must track billions of email messages, database records and desktop...
- Tags: Strategy, CIO, Deletion, Retention, MessageOne, E-mail, Online Communications
- White papers 2007-02-06
- Solving the CRM Employee Retention Problem: A Customer Service Approach (Part III)
- Companies spend a great deal of time and money on customer communications, and they do not give employee communication the same respect. Employees should know everything the business shares with their customers, and more. A person must communicate openly, honestly and often with his or her employees. When a person...
- Tags: Customer Service, Employee, Performance, CRM, Product Marketing, Customer Relationship Management (CRM), Performance Management, Marketing, Enterprise Software, Software, Human Resources, Workforce Management
- White papers
- Lowering E-Discovery Costs Through Enterprise Records and Retention Management
- Exponential growth of content. Rising discovery costs. Escalating compliance burden. Increasing importance and amount of e-mails. An expanding number of software systems holding important content. These are the challenges enterprises face nowadays in the areas of records management, retention management, electronic discovery, and litigation. Oracle Universal Records Management, formerly Stellent...
- Tags: Oracle Corp., Retention Management, Records Management, Managerial Accounting, Finance
- White papers 2007-03-01
- Novell and IntelliReach: Email Retention, Discovery and Compliance for GroupWise
- If you have concerns about E-mail compliance and retention with GroupWise, find out how E-mail archiving solutions from IntelliReach and Novell can help you address these issues. By participating in the E-mail compliance, retention and discovery for GroupWise Web seminar you will learn how your organization can quickly leverage E-mail...
- Tags: Novell Inc., Compliance, IntelliReach, Novell GroupWise, E-mail, E-mail Servers, E-mail Clients, Groupware, Online Communications, Enterprise Software, Software
- Webcasts
- Acquisition Versus Retention: Competitive Customer Relationship Management
- Customer relationship management suggests that sellers identify their most valuable customers and provide special products/services to them, either immediately in an effort to build a sense of commitment to the firm an acquisition strategy or just as they are thinking of leaving a retention strategy. While a monopolist profits most...
- Tags: Acquisition, CRM, Mergers & Acquisitions, Corporate Law, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Investment, Finance, Business Operations, Marketing, Software
- White papers 2006-03-21
- Global Tax Record Retention Regulatory Requirements: Are You Ready?
- Tax record retention is a growing concern, especially for companies that have implemented ERP systems. This webcast will discuss nuances of compliance with Sarbanes-Oxley Section 802, Revenue Procedure 98-25, and similar provisions with global jurisdictions worldwide. The webcast also describes how a comprehensive global tax record retention solution can enhance...
- Tags: Deloitte Consulting, Taxes, Free Trade, Financial Planning, Finance
- Webcasts
- TechNet Webcast: Guided Hands-On: Exchange Server 2007 Compliance and Retention (Level 200)
- This webcast shows how to enforce compliance and retention policies in Microsoft Exchange Server 2007 using managed e-mail folders, transport rules, journaling, and message classifications. It explains how managed e-mail folders enable users and administrators to easily comply with the internal and external electronic communications retention policies that are required...
- Tags: Microsoft Exchange Server 2007, Webcast, Compliance, Microsoft Exchange Server, Microsoft Corp., Microsoft TechNet, E-mail, E-mail Servers, Groupware, Online Communications, Enterprise Software, Software
- Webcasts
- Translating rules into policy: Open Records laws, privacy, and government IT
- Content Based RetentionThe author states "Some Open Records acts explicitly state what the retention rates are for specific documents depending on their content. What a can of worms...especially if your file shares and e-mail content are mixed among departments! " Welcome to the real world. Retention has always...
- Tags: bjroach@..., Content, Content Based Retention, it management, Records Manager
- Discussion threads 2005-04-26
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