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- Linking Employee Relationship Management to Customer Relationship Management
- While an organization can do many things to improve employee satisfaction, focusing on activities and processes that link employee effort to customer value will likely yield satisfaction for both customers and employees. Key employee activities that can provide a direct impact on customer satisfaction include planning, training, informing, collaborating, and...
- Tags: Employee Relationship Management, Customer Satisfaction, Employee Satisfaction, CRM, Product Marketing, Marketing
- White papers 2006-08-01
Additional Resources
- Momentum Webcast: Customer Relationship Management: Secrets to CRM Success (Level 100)
- This webcast explains how Microsoft Customer Relationship Management CRM can help you develop profitable customer relationships. Microsoft CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance. This webcast is your...
- Tags: Webcast, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Webcasts
- Getting Started With Citizen Relationship Management (CRM)
- Citizen Relationship Management is derived from the commercial concept commonly referred to as Customer Relationship Management, or CRM. CRM can be best described as a business culture and philosophy to gain insight about customers, understand their needs, and proactively meet them while building a stronger relationship with the customer. Over...
- Tags: Concept, Citizen, U.S. General Services Administration, Citizen Relationship Management, Government, Advertising & Promotion, Customer Relationship Management (CRM), Vertical Industries, Enterprise Software, Marketing, Software
- White papers 2005-08-09
- Innovating Human Capital Management With the Employee Interaction Center Based on SAP Software
- The client is Siemens AG based in Germany. The key challenge was to improve the quality and efficiency of human resources services. The solution and services offered were Employee interaction center EIC, based on mySAP ERP Human Capital Management mySAP ERP HCM and mySAP Customer Relationship Management mySAP CRM. The...
- Tags: mySAP, Client, SAP AG, Human Capital Management, Customer Relationship Management (CRM), Human Capital, Enterprise Software, Software, Human Resources, Workforce Management
- Case studies 2004-12-01
- Payroll Master (msi)
- Payroll master is a Multiuser Employee and human resource management tool. This facilitate Training job analysis Manpower Planning and Document Management. This also features employee appraisal employee budgeting and forecasting and employee self services. This version is the first release on CNET Download.com.
- Tags: HRM, Payroll, Harisun Software, Human Resource Management (HRM), Organizational Structure, Payroll Solutions, Operational Accounting, Human Resources, Finance
- Software downloads 2008-06-11
- Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
- Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management CRM and its potential to help them acquire new customers retain existing ones and maximize their lifetime value. At this point, close relationship with customers will require a strong coordination between...
- Tags: CRM, Banking, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Financial Services, Marketing, Software
- White papers 2006-09-05
- Three tactics for dealing with sub-par performance of contractors
- Employee vs. contractorPersonally, I've often wondered why there is any difference between the two. In both cases, you have a provider of services being paid for those services. Employees should view their employers not as "parents" but as customers, and treat them accordingly. We've fostered this absurd...
- Tags: Performance management, performance, Sterling "Chip" Camden
- Discussion threads 2007-09-04
- Citizen Relationship Management (ZRM) - The Challenge and the Promise
- Citizen Relationship Management holds out the promise of a much more effective, efficient and simple government at the service of its citizens. ZRM borrows heavily from Customer Relationship Management CRM. The latter has been defined as "customer-centric business strategies that optimize the long-term value of selected customers." Citizen Relationship Management...
- Tags: Personalization, CRM, ZRM, Advertising & Promotion, Customer Relationship Management (CRM), Government, Enterprise Software, Marketing, Software
- White papers 2005-08-09
- Mipsis CRM & Document Management Software (zip)
- Contrary to the costly CRM/ERP software systems which are difficult to apply, Mipsis produces more efficient and easy to use systems, and delivers them to you at a much lower cost. Mipsis CRM & Document Management Software suite helps you to collect all knowledge data of your organization. Components of...
- Tags: Product Life Cycle, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Product Marketing, Marketing Research, Enterprise Software, Marketing, Software
- Software downloads 2006-08-29
- The Convergence of Human Resource Needs and Brand/Marketing Techniques
- As companies seek to enhance their customer relationships, they recognize that employees who interact with customers are critical to the ongoing success of Customer Relationship Management CRM initiatives. The brand promise will be either fulfilled or compromised on the basis of an employee's desire and ability to promote it. The...
- Tags: Technique, Human Resources, Employee, Brand, Convergence, CRM, Rationale, Branding, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Information Quality in Customer Relationship Management Systems
- Customer Relationship Management follows the increasingly necessary movement towards total integrated customer information in order to more adequately serve the needs of both business and consumer by tailoring services and products in the direction of both parties. This paper discusses the importance of information quality to customer relationship management and...
- Tags: Information Quality, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-11-06
- CRM: From Strategy to Implementation - How to Maximize Its Potential!
- CRM needs to be re-positioned as a shareholder value creation approach. Narrow functionally-based traditional marketing is being replaced by a new form of cross-functional relationship management. In order to succeed with this new approach, it is essential to understand both the economics of customer acquisition and customer retention and the...
- Tags: Cranfield University, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Marketing, Software, Management
- Webcasts
- A Brewing Giant Rebuilds Its Model of the Customer Model With mySAP Customer Relationship Management
- The name "Heineken" is synonymous with beer, even without taking into account the other brands that have been acquired by this historic Dutch company, which sells its products in more than 170 countries. The company faced the challenge of introducing a completely new customer relationship model, build a call center...
- Tags: mySAP, mySAP CRM, CRM, Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Sales, Software
- Case studies
- Clearsight Launches Wealth Management Business With Customer Relationship Management
- Clearsight Wealth Management Inc., a new financial services company based in Toronto, is Canada's first full-service retail brokerage firm with a focus on offering clear advice, preferred pricing and premium investment products to the emerging mid-market investor marketplace. To keep employee effectiveness high, Clearsight needed an intuitive Customer Relationship Management...
- Tags: Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Financial Planning, Enterprise Software, Software, Marketing, Finance
- Case studies
- mySAP Customer Relationship Management Delivers Superior Marketing Campaign Management for Keyboards and Mice
- Cherry Corporation is a leading global high-tech manufacturer of keyboards, mice, and intelligent peripherals for computer input. The company faced the challenge of implementing a modern customer relationship management CRM solution and creating a CRM landscape to improve the company's competitiveness. When Cherry Corporation's innovative input products outstripped the ability...
- Tags: mySAP, Marketing, Mouse, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Keyboards, Software, Hardware, Peripherals
- Case studies
- Customer Relationship Management - An Introduction
- Customer Relationship Management entails all aspects of interaction a company has with its customer, whether it is sales or service related; it starts with the foundation of relationship marketing. CRM is a systematic approach towards using information and on going dialogue to built long lasting mutually beneficial customer relationship. The...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2005-05-25
- Student Relationship Management: The Key to Targeted Recruitment & Retention
- This webcast explains how leading colleges and universities have dramatically improved the entire process from student acquisition to graduation with a Student Relationship Management system.
- Tags: RightNow Technologies, Mergers & Acquisitions, Corporate Law, Digital Media, Investment, Finance, Business Operations, Consumer Electronics, Personal Technology
- Webcasts
- Customer Relationship Management: 10 Steps to Success
- Customer Relationship Management, or as it is more commonly known 'CRM', is one of the most widely-used yet misunderstood terms in today's technology-enabled corporate environments. Put simply 'CRM' is a catch-all term that is most commonly used to describe software and related technologies that manage customer-facing business functions (most notably...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2005-09-01
- Software From IBM and 3OR Solutions Helps Beverage Bottler Improve Customer Relationship Management
- 3OR, an IBM Advanced Business Partner, specializes in software solutions that focus on management of quality assurance, workplace health, customer relationship and personal data. Calidad Total Plus Total Quality Plus is an integrated IT solution, specially designed for document management to meet international standards for quality management systems (ISO 9000),...
- Tags: Beverage, IBM Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Quality, Iso standards, Tqm/Six Sigma/ISO 9000, Process Improvement, Enterprise Software, Marketing, Software, Business Operations, It Operations
- Case studies 2007-04-01
- Client Relationship Management for Asset Managers: Build Relationship Capital Using CRM Technology
- Strategic-thinking asset management firms know that management of the crucial activities, processes, and relationships that bring them business cannot be left to chance, and they are looking for technology that can support and improve their performance in these areas. Client Relationship Management CRM software is the key technology enabler for...
- Tags: Asset, CRM, Client Relationship Management Software, Asset Management, Operational Planning, Business Operations
- White papers 2005-05-01
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