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- Empathy (zip)
- Empathy is a special utility allowing you to password-protect any executable file. Empathy can modify an EXE file so that it will require a password to run. Only a person knowing the password will be allowed to run the protected program. Protected files stay protected if you copy them to...
- Tags: Empathy, Internet
- Software downloads 2007-10-01
- Mutual Empathy, Ambiguity and the Implementation of Electronic Knowledge Management Within the Complex Health System
- Healthcare can be characterised as a complex adaptive system. New Zealand is recognised as having one of the highest rates of enmeshed clinical Information and communication technology within this complex system. This paper describes the implementation of an integrated series of electronic Clinical Health Knowledge Management systems in a large...
- Tags: Knowledge, Health Care, Empathy, Ambiguity, Knowledge Management, Vertical Industries, Benefits, Strategy, Healthcare, Project Management, Enterprise Software, Software, Human Resources, Management, It Operations, It service Management
- White papers 2005-07-09
Additional Resources
- Good communication isn't just about good grammar
- Good communication is not merely about keeping your participles from dangling or your infinitives from splitting. Its about taking the time to understand the way the person youre speaking to receives and interprets information. I learned a long time ago that if I want to talk to my husband about...
- Tags: Co-workers, Communication, Good communication, information technology, IT Pros, Job Satisfaction, publishing gal, toni bowers
- Blog posts 2007-01-23
- Rembrandt van Rijn Screensaver - 185 Paintings (exe)
- Rembrandt van Rijn Screensaver - 185 paintings, sketches, and drawings spanning his career. Today his works are among the most recognizable from the golden age of Dutch baroque painting. He would become a teacher to all the great Dutch painters of his time. Above all, his work exemplifies his personal...
- Tags: Van, Images, Professional Development, Microsoft Office, Career, Office Suites, Software
- Software downloads 2008-05-19
- Think of Customer Service Automation as a Means of Improving the Customer's Experience
- Sometimes it's hard to think of customer service in any context other than CRM, web site FAQs, knowledge bases, IVR systems and outsourced call centers, but commerce and customer service existed well before globalization and the Internet. A typical customer-service interaction used to entail a back-and-forth dialogue between customer and...
- Tags: Customer Service, Automation, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-05-15
- National Underground Railroad Freedom Center Deploys Cisco IP-Based Network to Deliver Interactive Learning Experiences
- The National Underground Railroad Freedom Center in Cincinnati, located at the former dividing line between slave and free territories on the Ohio River, helps foster global empathy for freedom using exhibits that provide on-the-spot learning and personalization of the freedom experience for each visitor. The museum is deploying an end-to-end...
- Tags: Network, IP, Cisco Systems Inc., Museum
- Case studies
- Video: Verne Troyer hawking the World of Warcraft, where will it end?
- Blizzard, the company behind the behemoth MMORPG World of Warcraft, is running a series of commercials with celebrities endorsing the game and a particular class inside the game. The latest is Verne Troyer (of mini-me fame) and his professed affection for his Gnome mage. The series of...
- Tags: Celebrity, Video, Games, Corporate Communications, Open Source, Personal Technology, Marketing, Mark Kaelin
- Blog posts 2007-12-20
- Affective Medicine: Technology with Emotional Intelligence
- For a long time people have kept emotions out of the deliberate tools of medicine and science; scientists, physicians, and patients have often felt and sometimes expressed emotion, but no tools could sense, measure, and respond to their affective information. A series of recent studies indicates that emotions, particularly stress,...
- Tags: Massachusetts Institute Of Technology, Emotion, Computer, Productivity, Emotional Intelligence, Tools & Techniques, Management
- White papers 2001-08-01
- The connection between IT and Asperger's Syndrome
- It's sometimes called the "Geek Syndrome." Medically, Asperger's is one of several autism spectrum disorders ASDs characterized by difficulties in social interaction and by restricted, stereotyped interests and activities, and obsessive or repetitive routines. Because those with Asperger's tend to gravitate toward things rather than people, there...
- Tags: Syndrome, Information Technology, Asperger, Strategy, Management, Toni Bowers
- Blog posts 2008-04-02
- Handling the drive-by interruption
- It probably happens more than you want: as a desktop or field support analyst, you're visiting a customer location to resolve a problem, having been dispatched there by the help desk. This visit is only one of numerous other tickets you have to resolve, and the clock is ticking....
- Tags: Customer, Help Desk, Call Centers, It Operations, Calvin Sun
- Blog posts 2007-10-08
- Privacy advocates push for "Do Not Track" list for the Internet
- Privacy groups are petitioning the FTC to create a national "Do Not Track" list that would require advertisers to list the servers that track users' behavior with the government. Then, consumers could select companies whose cookies they want to block by installing a browser plug-in. Advocates...
- Tags: Internet, Industry, Privacy, FTC, Social Networking, Government, Online Communications, Marketing, Advertising & Promotion, Andy Moon
- Blog posts 2007-11-01
- Got allies? If not, get some
- I'm often asked for ideas which my clients can use to move up the ladder more quickly. This is one I see used more often by men than women -- but neither gender uses it enough. If you don't have one or more colleagues with whom...
- Tags: Women, Ally, Gender And Diversity, Leadership, Human Resources, Management, John McKee
- Blog posts 2008-02-07
- Presentation Help!
- I have an interview next week and asked to do a 20 minute Presentation, topic could be anything. The position I am being interviewed for is a Project Management. The people who are going to see my presentation are mixed of Tech and non-techies. So far, my ideas gear toward...
- Tags: project management
- Discussion threads 2006-06-01
- How do you handle help desk staffing during the holidays?
- I recently heard from a friend of mine who does tech support at another university. He's burnt out. In fact, he says in his email: "Work: I [expletive deleted] hate it." The things putting my pal under strain will sound familiar to many of you: an understaffed...
- Tags: Staffing, Morale, Help Desk, Call Centers, It Operations, William Jones
- Blog posts 2007-12-28
- Need opinions
- Need opinionsSo, was this supposed to be funny and I'm just missing it? Or is it just funny, because it wasn't meant to be?---------------------------One of your fellow TechRepublic members has sent you a private message:From: jgeverett@...Subject: Violent imageMessage: I am curious, no, disturbed, by the violence in your animation....
- Tags: avatar, Avatar, pm, huh?, private message, dpetrak, off-topic, Jim, Office Space
- Discussion threads 2006-05-18
- Use surveys to measure customer satisfaction
- Points scoringA score of 1 to 5, as suggested, is pretty futile. Most respondants will simply take the easy way out even if it is anonymous and go for 3s. If it is not anonymous, they will probably not wish to offend people they may be working with and,...
- Tags: Marketing research, ahiles@..., customer satisfaction, survey
- Discussion threads 2007-05-16
- Foster employee trust by demonstrating these four traits
- Trust is the building block for gaining the respect of your staff, creating positive work relationships within your team, and enabling staff to handle stress and uncertainty in the work environment. It may be tempting for new IT managers to assume that trust will develop naturally toward their leadership. However,...
- Tags: team, Steven A. Watson
- Technical articles 2003-08-05
- Welcome to domain FUBAR
- I inherited a network consisting of 3 servers (2 Win2000 and 1 Win2003)and 55 desktops (a blend of Win2k Pro and XP Pro with a couple of Win98. Initially, the network was setup as 2 workgroups but then the Win2003 server was promoted to a DC and one of the...
- Tags: computer, domain, it management, puterfx
- Q&A 2006-09-29
- What's so hard about sticking to the plan?
- Have you ever had someone look at and ask "So, what's the hardest part of your job?" I have, more than once. Honestly, I wish they wouldn't. The things I find hardest are simply not what I would like to admit to. The hardest of those, by far, is probably...
- Tags: Job, Risk, Team, Project Manager, Plan, Shannon Kalvar
- Blog posts 2007-08-06
- Hire talent and passion over skill and experience
- As a hiring manager, knowledge and training are traditionally the most important areas you look at when evaluating a candidate. Maybe it's time to shift your focus.By Joe SantanaFor more than 17 years, I’ve made it a practice to hire talent and passion over skill and experience. I’ve never been...
- Tags: Workforce management, Recruitment & Selection, Guest Contributor, talent, hiring, job
- Technical articles 2002-11-11
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