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- Emergency Call Handling in VoIP Networks
- Effective handling of emergency calls is vital for all VoIP networks. Identifying emergency calls, prioritizing them and delivering them to the emergency operator is a key requirement. The protocols and procedures needed to enable this service exist and can be delivered today. Newport Networks 1460 session border controller supports prioritised...
- Tags: Network, Emergency Call, Telephony, VOIP, Telecommunications, Networking
- White papers 2006-04-04
Additional Resources
- The wonderful world of computer consulting
- blog rootWhat's an EMERGENCY to you!I got a call for an EMERGENCY support call. The client needed someone now, and he was 100 miles away. I rearranged my schedule and drove to his site.The client was complaining that icons and objects were missing and not displaying on the screen. When I...
- Tags: Games, computer, consulting, support@...
- Discussion threads 2006-02-10
- Getting the Message Out in an Emergency: The Harvard University Emergency Notification System
- On 9/11, cell phones and other communication systems were greatly impaired in New York City. Telephones systems were overloaded and it was virtually impossible to effectively exchange information with or among employees and emergency responders. At Harvard University, senior management recognized the need for stronger emergency communications systems at the...
- Tags: Phone, Harvard University, U.S. Environmental Protection Agency, Telecom & Utilities
- Case studies
- Continental Dispatch Accelerates Customer Service With Hosted Contact Center System
- Unlike other roadside assistance providers, Pop-A-Lock provides its car door unlocking service free to the public during life-threatening circumstances - most often when a child is locked in a vehicle. Since 1994, the company has performed more than 70,000 Emergency Door Unlockings EDUs. Because emergency service is a priority, the...
- Tags: Customer Service, Oracle Corp., Contact Center, Call Centers, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, It Operations, Enterprise Software, Software, Marketing
- Case studies
- Emergency Response System Formed to Ensure the Safety of Indian Citizens
- The Chairman of Satyam Computer Services Ltd. strongly felt the need for a state-of-the-art emergency response system that could help citizens in a timely fashion and save millions of lives. The Emergency Management and Research Institute EMRI was formed by the Raju brothers as a not-for-profit entity with a view...
- Tags: Emergency Response, Security
- Case studies
- 911 on VoIP phones?
- If I have a VoIP phone connected to the network in New York and I travel to Chicago, I dial 911 in Chicago which city will the 911 call go to?Does it reroute back to NY or does it catch a site in Chicago?No different than raoming with cell phoneFirst...
- Tags: networking, RealAsst, telephone, VoIP, VoIP phone
- Discussion threads 2004-10-25
- Enabling a Quick and Comprehensive Emergency Response
- India's non-profit Emergency Management and Research Institute EMRI has launched the country's first 'Call 108' emergency services contact system, powered by solutions from Nortel. The company wanted to enable a quick and comprehensive emergency response, a reliable technology solution that was scalable for growth and provided extra reliability in mission-critical...
- Tags: Nortel Networks Corp., Emergency Response, Telephony, VOIP, Security, Networking, Telecommunications
- Case studies 2006-09-15
- WIPER: The Integrated Wireless Phone Based Emergency Response System
- This paper describes a prototype emergency response system. This Dynamic Data Driven Application System DDDAS uses wireless call data, including call volume, who calls whom, call duration, services in use, and cell phone location information. Since all cell phones that are powered on maintain contact with one or more local...
- Tags: Phone, Wireless Phone, Cell Phone, Emergency Response, Wireless, Cellular Phones, Telecom & Utilities, Security, Consumer Electronics, Personal Technology
- White papers 2006-05-01
- Avaya Case Study: 9-1-1 and Beyond
- 9-1-1, 3-1-1, the Mayor's Call Center, and other agencies in the District of Columbia operated on separate and disparate communications platforms. By 2004 the existing structures and technologies needed to be upgraded and consolidated in a way that could support best practices for responding to both emergency and non-emergency citizen...
- Tags: Avaya Inc., Call Centers, Telephony, Customer Relationship Management (CRM), Telecommunications, Telecom & Utilities, It Operations, Networking, Enterprise Software, Software
- Case studies 2008-04-01
- VoIP providers must allow emergency calls
- The UK's telecommunications watchdog Ofcom ruled this week that VoIP providers must allow access to emergency telephone numbers 999 and 112. The decision comes after a consultation process which began in July of this year. Ofcom is very strict on the issue of access to emergency...
- Tags: Phone, Ofcom, Emergency Service, Telephony, VOIP, Telecommunications, Telecom & Utilities, Networking, Justin Fielding
- Blog posts 2007-12-09
- The Emergency Alert System Fact Sheet
- The Emergency Alert System EAS is designed to provide the President with a means to address the American people in the event of a national emergency. Through the EAS, the President would have access to thousands of broadcast stations, cable systems and participating satellite programmers to transmit a message to...
- Tags: President, Emergency Alert System
- White papers
- The Challenges of Emergency Management Planning in 2005
- Emergency management planning today faces many critical obstacles, such as an imbalance of focus between homeland security and natural disaster management, the challenge of involving the public in preparedness planning, the lack of an effective partnership with the business community, cuts to EM funding, and questions surrounding the evolving organizational...
- Tags: Obstacle, Disaster Recovery, Homeland Security, Organizational Structure, Business Structures, Data Management, Government, Human Resources, Finance
- White papers
- Lawful Intercept Overview
- It has become increasingly clear that VoIP services will be expected to provide Lawful Intercept and Emergency Call Handling services to the same level experienced in the PSTN. The FCC in North America for example has mandated that both emergency calls and Lawful Intercept must be available. Whilst not all...
- Tags: Network, Service, VOIP, Networking, Telecommunications
- White papers 2005-12-22
- School Response (exe)
- School Response is a software program designed by experienced education professionals to help you to manage your emergency response and school documentation needs. Manage your emergency phone numbers, incident reports and school emergency plans in one convenient location. Print full color reports for analysis.
- Tags: Phone, Telecom & Utilities
- Software downloads 2006-08-09
- Cambridge Helps Sperr-Notruf Create a Revolutionary Service for Preventing Identity Fraud
- Sperr Notruf GmbH has created a new toll-free emergency call service the first of its kind in Europe - designed to help German consumers cancel lost or stolen bank cards and other personal items. Sperr aimed to create a memorable toll-free emergency number as a single resource for blocking and...
- Tags: Bank, Novell Inc., Identity Fraud, Item, Sperr-Notruf GmbH, Business Structures, Financial Services, Finance
- Case studies
- Recommendations and Insight for the Optimal Planning and Implementation of E-112, Emergency Wireless Location for the European Union
- This paper is presented to provide insight and recommendations to the European Commission as they evaluate the necessity and requirements for an EU-wide 112 emergency wireless location system. It is a collaborative effort and contains contributions from location and emergency services experts from around the globe. The paper examines the...
- Tags: European Commission, European Union, Wi-Fi, Wireless
- White papers 2005-04-13
- Cisco's new tool for emergency communications
- Cisco's Joke?Yeah, makes sense to have an emergency radio network over the internet? Obviously it would have worked wonderfully during Katrina, God knows the power didn't go out for those folks.Where is the GREATEST resource for emergencies in this kind of plan... Radio Amateurs. This group, that practices...
- Tags: Cisco Systems Inc., cisco's plan it a joke, irefinc@..., Katrina, networking, tool
- Discussion threads 2005-10-26
- Automatic Crash Notification and 9-1-1: A Success Story
- What if Emergency Medical Services could be immediately dispatched to the location? The Greater Harris County 9- 1-1 Emergency Network and others have joined to provide Automatic Crash Notification ACN to the existing 9-1-1 infrastructure. In a crash the ACN device provides GPS location and other critical data elements. This...
- Tags: GIS, GPS, Call Centers, Customer Relationship Management (CRM), Handhelds, Software, Consumer Electronics, Personal Technology, It Operations, Enterprise Software, Hardware
- Case studies
- Enhanced Situational Awareness: Application of DDDAS Concepts to Emergency and Disaster Management
- The paper describes a prototype emergency and disaster information system designed and implemented using DDDAS concepts. The system is designed to use real-time cell phone calling data from a geographical region, including calling activity - who calls whom, call duration, services in use, and cell phone location information - to...
- Tags: Phone, Cell Phone, Disaster Management, Telecom & Utilities, Cellular Phones, Consumer Electronics, Personal Technology
- White papers 2007-05-01
- A Cross-Functional Service-Oriented Architecture to Support Real-Time Information Exchange in Emergency Medical Response
- Real-time information communication presents a persistent challenge to the emergency response community. During a medical emergency, various first response disciplines including Emergency Medical Service EMS, Fire, and Police, and multiple health service facilities including hospitals, auxiliary care centers and public health departments using disparate information technology systems must coordinate their...
- Tags: Public Health, Health Care, SOA, Emergency Response, Service-Oriented Architecture (SOA), Healthcare, Web Services, Middleware, Security, Enterprise Software, Software
- White papers 2006-07-12
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