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- Monitoring Web Applications With Application Response
- For time-critical Web-based applications, even a short-term performance problem can cause lost revenue when customers cannot place orders or they become frustrated with slow response. eHealth Application Response provides the tools and information needed to monitor and manage the response time of Web applications, anticipate and troubleshoot performance problems, and...
- Tags: Performance, Monitoring, Concord Communications Inc., eHealth Application Response, Performance Management, E-health, Human Resources, Workforce Management, Healthcare
- White papers 2004-01-07
Additional Resources
- Configuring eHealth Application Response to Monitor Web Applications
- eHealth Application Response AR helps you manage the performance of your Web applications by monitoring response times for real users, allowing you to diagnose and fix performance problems before users notice them. AR allows you to write detailed rules for any application, but it also provides out of the box...
- Tags: Monitor, Performance, Web Application, Monitoring, Concord Communications Inc., Application Response, E-health, Performance Management, Healthcare, Human Resources, Workforce Management
- White papers 2005-05-12
- Configuring Application Response to Monitor Custom Applications
- Application Response monitors all Web and Windows applications that use the Microsoft TCP-IP protocol, including applications running in a Citrix environment. Application Response also monitors several commonly used applications out-of-the-box. This paper describes the process for configuring eHealth Application Response to monitor the average response times of your business-critical Windows...
- Tags: Windows Application, Monitor, Custom Application, Concord Communications Inc., Monitors & Displays, Hardware, Components
- White papers 2004-11-01
- Best Practices for Using the eHealth Discover Process
- The eHealth discover process is a powerful tool that locates resources within your infrastructure so that eHealth can report on their performance and availability. After discover performs a search, it generates a list of elements (eHealth's representation of your business resources) and stores them in the database. eHealth can then...
- Tags: Best Practice, E-health, Healthcare
- White papers 2005-04-01
- The Screen Actor's Guild Improves Pension and Health Plan Service Using CA's eHealth Solutions
- The Screen Actors Guild-Producers Pension and Health Plans (SAG-PPHP) provides health insurance, retirement and pensions for actors and actresses twenty-four hours a day, seven days a week. SAG- PPHP standardized on CA's eHealth Suite in early 2003 to ensure timely efficient delivery of quality pension and health benefits for members....
- Tags: Health Care, Computer Associates International Inc., Pension, E-health, Benefits, Vertical Industries, Healthcare, Human Resources, Enterprise Software, Software
- Case studies
- Monitoring Application Performance and Availability Using Service Availability
- To operate any business effectively, you need to know whether an application is available and how much time that application takes to process user activity so that you can minimize the impact to users if any problems develop. Service Availability provides automated, real-time monitoring of availability and response time, immediate...
- Tags: Availability, Performance, Monitoring, Concord Communications Inc., E-health, Healthcare
- White papers 2004-11-23
- The Business Impact of Concord Communications' eHealth Software at Unisys
- As a worldwide information technology and services company, Unisys has more than 37,000 employees operating in over 100 countries. For Unisys, it is absolutely critical, since the infrastructure supports all the firm's internal operations as well as its entire Web activity, including numerous business-to-business clients. The infrastructure must not only...
- Tags: Unisys Corp., Concord Communications Inc., International Data Group, E-health, B2B, Healthcare, E-business/E-Commerce, Internet
- Case studies
- eHealth for Voice - Managing for IP Telephony Quality and Performance
- Companies today are striving to contain costs and improve productivity in all areas of the business. One opportunity to rein in expenses is through the deployment of IP Telephony built on a Voice over Internet Protocol VoIP infrastructure. Concord's eHealth Suite and eHealth for Voice offer rich support for end-to-end...
- Tags: Telephony, Performance, Voice, IP Telephony, IP, Concord Communications Inc., E-health, VOIP, Network Technology, Telecommunications, Networking, Healthcare
- White papers 2005-04-20
- Telefonica Data Relies Upon Concord's eHealth Suite in Their Miami Enterprise Management Solutions Center
- Telefonica Data, a subsidiary of Telefonica S.A., is using Concord's eHealth Suite of infrastructure management software for its Enterprise Management Solutions Center in Miami, Florida. Known as the KeyCenter, this next-generation data center serves as Telefonica Data's focal point for customers doing business between the U.S., Latin America and Europe....
- Tags: Performance, Telefonica, Concord Communications Inc., E-health, Performance Management, Healthcare, Human Resources, Workforce Management
- Case studies
- eHealth for Voice - Ensuring Voice Network Performance and Availability Before, During, and After Your Migration to VoIP
- eHealth for Voice is a multi-vendor, multi-system PBX and messaging, and multi-technology TDM and IP performance management solution that greatly simplifies management of voice networks. It eliminates the manual collection of data and the labor-intensive effort of report compilation and grade of service determination, which translates to improved voice system...
- Tags: VoIP, Voice, Voice Network, Migration, Concord Communications Inc., E-health, Performance Management, Business Intelligence, Healthcare, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- White papers 2005-04-01
- Telefonica Depends on eHealth Suite
- Telefonica Data provides data transmission and Internet services, telephony, voice over IP, hosting, and tailor-made client solutions. To ensure reliability of the company's infrastructure in the US, Telefonica Data relies on best-of-breed service assurance tools in their Enterprise Management Solution Center EMSC. Telefonica Data's EMSC staff are more effective at...
- Tags: Enterprise Management, Telefonica, Computer Associates International Inc., Telefonica Data, E-health, Service Management, Service Level Management, Utility Computing, Healthcare, It Operations, It service Management
- Case studies
- Monitoring Microsoft Exchange to Improve Performance and Availability
- With increasing growth in email traffic, the number and size of attachments, spam, and other factors, organizations need to provide high levels of service and availability in their e-mail systems. Any shortcomings in e-mail response time can impact business. Losing e-mail access for even an hour can significantly affect an...
- Tags: Performance, Microsoft Exchange Server, Monitoring, Microsoft Corp., Concord Communications Inc., E-mail, E-mail Servers, Groupware, Online Communications, Enterprise Software, Software
- White papers 2005-03-14
- Measure the Performance of Your SAS/IntrNet Application Programs
- When developing SAS/IntrNet applications, the question of performance naturally arises. How will the various programs that comprise the SAS/IntrNet application perform when initiated by users over the Internet? Will the response times from executing assorted SAS programs online be acceptable to users? Are there particular programs in the application that...
- Tags: Response, Performance, SAS Institute, Internet
- White papers 2006-02-28
- Verizon Business Uses CA eHealth Solutions in Private IP Reporting Service to Better Serve Converged Customer Environment
- Verizon Business' Private IP service has become its fastest growing service, with triple-digit growth for four years running. Verizon Business quickly recognized the opportunity to drive additional growth by offering its Private IP customers proactive network management tools. In particular, Verizon Business began offering detailed network performance reporting functionality through...
- Tags: Environment, Verizon Communications Inc., IP, Computer Associates International Inc., Verizon Business, E-health, It Services, Productivity, Portals, Networking, Healthcare, Internet
- Case studies
- IVRPhone - IVR (exe)
- IVRPhone - Interactive Voice Response software which works on dialup modems. IVR, Answering Machine, Automatic Voice Messaging, Telephone. IVRPhone is a general purpose Interactive Voice Response application which helps business owners to provide automated customer response with relatively small startup cost compared to high end customer service applications. The application...
- Tags: Application, IVR, IVRPhone, Interactive Voice Response (IVR), Modems, Hardware, Components
- Software downloads 2007-12-04
- Cisco - Performance Management: Best Practices
- Performance management is the practice of optimizing network service response time. It also entails managing the consistency and quality of individual and overall network services. The most important service is the need to measure the user/application response time. For most users, response time is the critical performance success factor. This...
- Tags: Performance, Network, Network Service, Cisco Systems Inc., Best Practice, Performance Management, Networking, Human Resources, Workforce Management
- White papers 2008-01-01
- 12 Questions a developer must answer in a contract winning RFP response
- With rising competition, vendor selection is becoming increasingly complex and more and more clients are using the RFP response as a basis for comparison between different vendors to evaluate the best available option. An effective RFP response is therefore critical to winning new business. This document provides a checklist of...
- Tags: Developer, Response, RFP, RFP Response
- Download resources 2006-07-19
- ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL)
- IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness, and return on investment of the IT services of organizations that apply ITIL best practices will increase their competitiveness, thereby encouraging broad-based adoption by other...
- Tags: IT Infrastructure, IT Governance, Information Technology, E-health, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2004-11-01
- NetworkSmart (exe)
- Application teams, quality assurance groups, developers and IT organizations rely on NetworkSmart to quickly identify and resolve performance problems found in their mission-critical applications. This easy to use software is designed to help companies reduce application downtime and increase the efficiency of applications running on the network.Product Features:Determine if issues...
- Tags: Application, Performance, QA, Performance Management, Human Resources, Workforce Management
- Software downloads 2008-02-07
- Insightete Success Story - The State of Ohio, Division of Job & Family Services
- The State of Ohio, Division of Job & Family Services ODJFS handles all employment and economic assistance, child support, and family services for the State of Ohio. Problems with a key application were resulting in 6-10 second average delays for every transaction with the worst taking up to 10 minutes...
- Tags: Job, Ohio, Recruitment & Selection, Human Resources, Workforce Management
- Case studies
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