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- EDS Australia Creates 'World Class' Multichannel Contact Centre Achieving ROI Within 13 Months
- With the evolution of call centres to contact centres and new service level requirements to support multimedia contacts - phone, fax, email etc - along with multiple customers introducing different service levels associated with each media contact, EDS ANZ Australia and New Zealand knew it needed to upgrade its system...
- Tags: ROI, Electronic Data Systems Corp., Avaya Inc., EDS Australia, Roi/Tco, Service Level Management, Fax, Finance, Managerial Accounting, It Operations, It service Management
- Case studies 2007-05-01
Additional Resources
- EDS Offers Major Companies in Brazil Fast, Safe Data Access Through StorageTek Solutions
- EDS opened its Brazilian unit in 1985. EDS has a large and diverse client base with clients operating in various industry segments and making use of diverse technologies. The EDS database is extensive and the need to maintain a client's historic database is an ongoing concern for EDS; the company...
- Tags: StorageTek, Electronic Data Systems Corp., Data Access, Storage, Backups, Databases, Hardware, Enterprise Software, Software, Data Management
- Case studies
- EDS PLM Solutions Prospers With New Reporting Powered by Hyperion
- EDS PLM Solutions is a division of EDS, a global information technology services company that was founded in 1962 as Electronic Data Systems. EDS PLM wanted a reporting tool that provided flexibility and could also be used for consolidations and ad-hoc analysis. The combination of Hyperion Essbase and arcplan dynaSight...
- Tags: Hyperion Solutions Corp., Electronic Data Systems Corp., EDS PLM Solution, EDS PLM Solutions, Business Intelligence, Enterprise Software, Software, Data Management
- Case studies
- EDS Launches Mobile Information Protection With NetApp Inside Distributed Backup Solution
- EDS is the most experienced outsourcing services company in the world. Following the success of an "On-demand" storage offering, EDS wanted to expand into a new market segment: managed backup and recovery services for PCs and related mobile devices such as laptops And Personal Digital Assistants PDAs. Network Appliance was...
- Tags: Network Appliance Inc., Mobile, Backup, Electronic Data Systems Corp., NetApp, Storage, Hardware
- Case studies
- With Primavera Evolve, IT Leader EDS Employs Predictive Workforce Management to Improve Service Excellence and Boost the Bottom Line
- Founded in 1962 as Electronic Data Systems, EDS is one of the world's most experienced outsourcing services companies, providing information technology services to more than 35,000 business and government clients around the world. EDS wanted quick, company-wide answers to a host of critical workforce management questions. Neither homegrown solutions nor...
- Tags: Information Technology, Primavera Systems Inc., Electronic Data Systems Corp., Workforce Management, Recruitment & Selection, Human Resources
- Case studies
- EDS Cuts Time to Deploy Software by 92 Percent, Improves Security and Productivity
- Part of the job of any IT department is installing and deploying software - from office productivity applications to specialized utilities. Such a task is easy at a small firm, but daunting if one is facing a network with tens of thousands of seats. That requires vast experience and a...
- Tags: Software, Security, Business Productivity, Electronic Data Systems Corp., Business Productivity Application, Strategic Planning, Tools & Techniques, Strategy, Management
- Case studies 2006-04-01
- IT Courses Help Services Company Upgrade 120 Clients to New Release Technology in Two Years
- The needs of EDS clients change constantly. Their businesses grow, and they require new solutions to adapt to changing market demands. The project posed a new set of challenges for EDS. clients migrated to new operating systems over a period of five or six years, so the organisation used an...
- Tags: Information Technology, Client, Electronic Data Systems Corp., Microsoft Windows NT, Team Management, Microsoft Windows, Operating Systems, Software, Management
- Case studies 2007-10-01
- EDS Adopts IT Management Tools to Improve Internal Operations, Client Service Delivery
- With more than 3 million Windows-based systems under management worldwide, technology services provider EDS is using Microsoft System Center IT solutions to standardize and automate its IT operations. Microsoft Systems Management Server 2003 facilitates centralized software deployment and user support, which helps the company to keep its 90,000 computers around...
- Tags: IT Administration, Microsoft Systems Management Server 2003, Information Technology, Microsoft Corp., Electronic Data Systems Corp., Strategy, Management
- Case studies
- EDS Reduces Costs and Improves Security With New Automated Deployment Solution
- Technology solutions provider EDS operates a global network with more than 120,000 seats spread over different locations. Its IT team is charged with the task of installing business productivity applications across this network, including areas with bandwidth limitations. EDS required an automated software deployment solution similar to the services it...
- Tags: Security, Business Productivity, Electronic Data Systems Corp., Strategic Planning, Tools & Techniques, Strategy, Management
- Case studies
- Specialist Consultant Helps IT Company Reduce Costs and Improve Customer Services
- Employees at the Europe, Middle East, and Africa division of Electronic Data Systems EDS face the continual challenge of tailoring the company's IT strategies to suit local conditions. To improve its services and reduce costs, EDS engaged a Microsoft Enterprise Strategy Consultant ESC on a full-time basis. The ESC is...
- Tags: Customer Service, Information Technology, Microsoft Corp., Electronic Data Systems Corp., Enterprise Strategy Consultant, E-mail Servers, Strategy, Groupware, Enterprise Software, Software, Management
- Case studies 2007-06-01
- Global IT Firm Poised to Enhance Security, Cut Costs With Operating System Upgrade
- EDS is a global supplier of information technology and business process outsourcing services that supports more than 3 million Windows-based devices. The company decided to deploy Windows Vista Enterprise starting with a pilot deployment for 1,000 users. EDS plans to continue its rollout to approximately 130,000 users over the next...
- Tags: Security, BPO, Information Technology, Operating System, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Microsoft Windows, Outsourcing, Operational Planning, It Services, Strategy, It Operations, Operating Systems, Software, Business Operations, Outsourcing & Subcontracting, Management
- Case studies 2008-08-19
- Thomson NETg Case Study: EDS
- EDS is engaged in a comprehensive effort to improve the scale and effectiveness of their IT certification training, including a specific need to improve the effectiveness of their Cisco Certification and Microsoft MCSE Certification training. EDS wished to compress the time to certification for its employees while reducing the overall...
- Tags: Electronic Data Systems Corp., NETg, LearnFlow, Quality, Business Operations
- Case studies
- Sun's N1 Grid Enables EDS to Deliver Major Cost Savings
- Founded in 1962, as Electronic Data Systems Corporation, EDS is now the world's largest IT outsourcing services company - a position it has achieved through its world-class technical infrastructure and the experience and skills of its people. In one of the first installations to combine Sun's N1 Grid vision and...
- Tags: Sun N1, Sun Microsystems Inc., SAP AG, Electronic Data Systems Corp., Sun N1 Grid, It Services, Outsourcing, Network Administration, Strategy, Servers, It Operations, Business Operations, Outsourcing & Subcontracting, Networking, Management, Hardware
- Case studies
- Australia 1 Screensaver (zip)
- Australia consists of six states, two major mainland territories. The states are New South Wales, Queensland, South Australia, Tasmania, Victoria, and Western Australia. The two mainland territories are the Northern Territory and the Australian Capital Territory. A scenic free Australian screensaver.
- Tags: Wallpaper Screensavers
- Software downloads 2008-01-29
- Australia Passports Speeding Movement Through Airports and Boosting Security
- With ePassport, Australia Passports is reducing the incidence of identify theft - a crime which costs an estimated $1.1 billion per year. At the same time, they're delivering increased citizen safety and expedited service to the 20 million inhabitants of Australia. With an overriding goal of providing a secure, efficient...
- Tags: Facial Recognition, Unisys Corp., Passport, Security
- Case studies
- U.K. tax credits site to stay closed after fraud
- EDS pays up - but with a catch?I've just read this article and let me get this right:EDS has reimbursed HMG to the tune of $51.5m but will not reimburse more UNLESS it is guaranteed more work from HMG?Is anyone in HMG really doing a serious job in looking...
- Tags: Taxes, david@..., HMG, tax, UK government IT
- Discussion threads 2007-03-20
- Standardizing on Veritas Data Center Management Software From Symantec to Hit Service Levels and Cost Targets
- It's challenging to manage one data center - EDS manages over 100. It also optimizes these data centers to meet cost and service-level targets, using data center management tools from Symantec Corporation. As a result, EDS delivers benefits such as 99.95 percent availability, up to a 50 percent reduction in...
- Tags: Software, Symantec Corp., Data Center, VERITAS Software Corp., Electronic Data Systems Corp., Data Centers, Storage, Security, Hardware, Data Management
- Case studies 2006-08-29
- EDS Uses Microsoft Office FrontPage 2003 to Help Customers Reduce Expenses and Time-to-Market
- Electronic Data Systems EDS, the world's leading IT outsourcing company, is using Microsoft Office FrontPage 2003 as a vital component in their Product Lifecycle Management PLM solutions. PLM helps companies increase productivity and product quality through powerful, web-enabled applications that can be developed quickly, deployed easily, and maintained efficiently. Built...
- Tags: Product Lifecycle, Microsoft Office, Microsoft Corp., Electronic Data Systems Corp., Product Lifecycle Management, Product Marketing, Marketing
- Case studies
- ebaY Australia Search Gadget (gadget)
- Besides looking great, ebaY Australia Search Gadget allows you to search ebaY Australia directly and easily from within Windows Vista. It's been optimized for the end user and speed for the world's most popular auction site. This version is the first release on CNET Download.com.
- Tags: eBay Inc., Gadget, Bob, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Software
- Software downloads 2008-05-06
- Real-World Preparedness Begins on the Web, With Help From EDS
- The U.S. Army Program Executive Office Simulation, Training and Instrumentation PEO STRI provides lifecycle management of training, testing, and simulation solutions for soldier readiness. PEO STRI PM Field Operations needed the ability to collect information on technology-driven training device maintenance, installation, de-installation, relocation, repair, supply support, and site operational support...
- Tags: Web, Training, Electronic Data Systems Corp., Real-World Preparedness, Workforce Management, Human Resources
- Case studies
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