echopass corp.

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Echopass: Making Customer Service Always on and End-to-End

In many industries, high-quality customer service is what separates the leaders from the also-rans. Prompt, efficient service helps increase sales and creates the kind of loyalty that keeps customers coming back. Hawaii-based Outrigger Hotels and Resorts has long understood the need to continually improve both sides of the equation. In...

Tags: Customer Service, Echopass Corp., Call Centers, Customer Relationship Management (CRM), Product Marketing, Data Centers, Terminal Services, It Operations, Enterprise Software, Software, Marketing, Storage, Hardware, Data Management

Case studies

Echopass Call Center On-Demand Enables Outbound Marketer to Efficiently Follow Up on Leads

As a growing company, Infinite Mind lacked the systems it needed to effectively follow up on new sales leads that were being generated through its TV infomercials, radio ads, and internet marketing efforts. The company, which offers the reading acceleration training program EyeQ and other educational software, was looking for...

Tags: On-demand, Echopass Corp., Sales Strategy, Call Centers, Internet, Real Estate, Marketing Research, Sales Force Management, Customer Relationship Management (CRM), Sales, It Operations, Business Operations, Marketing, Enterprise Software, Software

Case studies

Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels

Many companies are moving to multi-sourcing for call center agents, largely in pursuit of the cost savings that can come from flexibly tapping into a variety of labor pools. The trend is also growing because multi-sourcing enables call center resources to be rapidly scaled in either direction to align with...

Tags: Call-center, Echopass Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2007-05-22

On-Demand Call Center Solution Gives Outrigger Hotels and Resorts 298% ROI!

This Nucleus Research ROI Case Study demonstrates how Outrigger Hotels and Resorts achieved immediate bottom-line results when it switched from its premise-based contact center to on-demand call center services from Echopass. The case study calculates the business value Outrigger has realized through its Echopass deployment and balances those figures with...

Tags: On-demand, ROI, Echopass Corp., Case Study, Roi/Tco, Call Centers, Customer Relationship Management (CRM), Finance, Managerial Accounting, It Operations, Enterprise Software, Software

Case studies 2006-07-01

Nucleus Research: Echopass Delivers Maximum ROI with its On-Demand Contact Center Services

Companies attracted to the promise of the on-demand call center often want to know exactly where the return on their investment will come from. By focusing on a few key metrics, this report from Nucleus Research shows where companies can expect to get the real value from the on-demand call...

Tags: On-demand, Nucleus Research Inc., ROI, Echopass Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2006-07-01

The Echopass EchoSystem: Customized, Scalable, and Affordable Service Integration

Download this Echopass white paper for an overview of the Echopass EchoSystem, an integrated, on-demand call center platform that can meet all your e-service, contact center, and CRM needs. This short paper highlights the unique value proposition that the on-demand service model offers and explains how the "affordable and exquisitely...

Tags: Echopass Corp., Integration, Call Centers, It Operations

White papers 2006-04-01

Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service

Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out...

Tags: Echopass Corp., Call Centers, Customer Relationship Management (CRM), Corporate Communications, It Operations, Enterprise Software, Software, Marketing

Case studies 2006-03-01

The On-Demand Call Center: You Can Bank on It!

Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and...

Tags: Bank, Call-center, On-demand, Echopass Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Case studies 2006-03-01

What's Driving the Hosted Call Center Market?

Download this paper from Echopass to find out what industry analysts have identified as the key drivers behind the emerging hosted call center market. This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand...

Tags: Call-center, Echopass Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2006-03-01

Additional Resources

Stellent Case Study: Georgia System Operations Corp.

Recently, Oglethorpe Power Corp., a $1 billion power company, faced a daunting information management challenge. To prepare for deregulation and improve operational efficiencies, the corporation split into three different companies - Oglethorpe Power Corp., Georgia Transmission Corp. and Georgia System Operations Corp. GSOC - and the GSOC IT department was...

Tags: Stellent, Content Management, Strategy, Enterprise Software, Software, Management

Case studies

CNAME Browsing

Hello, I am trying to use CNAME for fault tolerance. If we loose a server and workstations are mapped to an alias we just bring the new server up and update the CNAME without having to remap workstations.Scenario:I have a server called corp.mydomain.com, I would like to use the alias...

Tags: CNAME, CNAME Browsing, Sean Ross, windows

Q&A 2005-06-14

Novell Case Study: CIBC Development Corporation

CIBC Development Corporation, a wholly owned subsidiary of the Canadian Imperial Bank of Commerce, is one of Canada's leading commercial property owners, managers and investors. In early 1998, CIBC Development Corp. began making changes to its technology infrastructure. They needed a system with integrated hardware support, one that would support...

Tags: Novell Inc., Commercial Property, Financial Services, Networking

Case studies

Retail Stores/Corp Office networking - How to...

OK, I plan on getting all my retail stores on VPN to my central locationcorp office, use only internal DNS servers and Proxy servers to allow/dissallow websites and network traffic.and build an intranet site to share documentation, policies, news etc etc... internally.anyone else doing something similar?also, all my it staff...

Tags: NETWORKING, andresk@...

Discussion threads 2005-06-03

Paradise Pet Salon (exe)

This is no day at the spa! It's you versus Pet Corp in this fast paced fur flying good time. Your pet spa is competing against the evil Pet Corp. You'll turn a small corner spa into a huge success with fast and hard work. But it's not all about...

Tags: Salon, Fur

Software downloads 2007-09-07

Citrix ICA connections. How to set default login page to your domain

I have a problem with Citrix ICA connections whereby when I attempt to make a connection to the published desktop the default login environment is set to the "Workstation This computer" rather than our companies Domain. In order to fix it I have to use the drop down box...

Tags: Citrix ICA, Citrix Systems Inc., jhussey@..., networking, windows

Discussion threads 2006-10-23

QUALCOMM Case Study: Synovus Mortgage Corp.

Synovus Mortgage Corp. provides residential mortgage lending for retail, alternative and correspondent loans. Synovus needed its loan originators to be able to interface with its information systems in real time, anywhere their customers might be. Synovus' IT division worked to determine the best wireless implementation. They chose Sprint who provided...

Tags: Qualcomm Inc., Synovus Mortgage Corp., Mortgages, Wi-Fi, Wireless, Finance, Capital Structures

Case studies

Firebird (exe)

Firebird is a relational database offering many ANSI SQL standard features. Firebird offers excellent concurrency, high performance, and powerful language support for stored procedures and triggers. It has been used in production systems, under a variety of names, since 1981. The Firebird Project is a commercially independent project of C...

Tags: RDBMS, Firebird Community, Firebird Project, C/C++, Databases, Programming Languages, Software Development, Software/Web Development, Enterprise Software, Software, Data Management

Software downloads 2007-11-13

How to enable Mozilla via regedit

Hi,I have a company laptop that restricts changes to Internet Options->LAN Settings grayed out. I have recently gained admin access to the computer to install Mozilla and is still NOT able to access any public website when not connecting to the corp network. In fact when I connect to my...

Tags: Notebooks, NETWORKING, jcg225@..., LAN Settings, Mozilla Corp.

Discussion threads 2007-03-22

Microsoft wins patent lawsuit over boot-up technology

A U.S. District Court jury in Texas has ruled that Microsoft did not infringe on patents claimed by Computer Acceleration Corp., a subsidiary of patent warehousing firm Acacia Research Corp. Excerpt from Network World: The suit, filed in the U.S. District Court for the Eastern District...

Tags: Patent, Microsoft Corp., Microsoft Windows XP, Operating Systems, Microsoft Windows, Software, Paul Mah

Blog posts 2007-11-18

Jerr-Dan Was Content With 2D CAD Until People Saw How Easy and Beneficial 3D Design Could Be

Jerr-Dan Corp. makes a product one doesn't want to see up close. The company is a leading manufacturer of what's known in its industry as "towing and recovery equipment," more familiarly known as rollbacks and wreckers. Jerr-Dan Corp. wanted to use I-deas migration to NX as an opportunity to investigate...

Tags: 3D, 2D, Siemens AG, CAD, Software

Case studies 2007-02-01