11 Resources for

e-service

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e-Services Group Improves Customer Service and Increases Productivity With Avaya Contact Center Solutions: As larger U.S. and international corporations entrust Jamaican call center outsourcer, eServices Group, with the vital responsibility of speaking with their customers for everything from VCR troubleshooting to verifying health coverage, the underlying telecommunications have taken on greater importance. They have to be sophisticated, flexible and reliable, because the quality...; Tags: Customer Service, e-Service, Avaya Inc., Application Service Providers (ASPs), Vertical Industries, Benefits, Healthcare, Internet, Enterprise Software, Software, Human Resources; Case studies
Telecoms Giant Enters the e-Services Market: COLT Telecom Group plc is a leading provider of pan-European high bandwidth data, Internet and voice services. COLT Telecom Group needed quality products, flexibility, scalability and a reliable partner, with years of experience. They found that HP could give all these things to them. COLT customers now have fail-safe, secure...; Tags: Hewlett-Packard Co., e-Service, COLT TELECOM Group, Telecommunications, Application Service Providers (ASPs), Internet; Case studies
Banking Success Story: Translating E-service Strategy into Superior Business Value: Find out how one of the largest financial services companies in the U.S. solved problems related to its manual and error-prone processes for approval, routing, and tracking of Commercial Card statements. This case study describes the delays and inefficiencies that were costing the company money and explains how a Web-based...; Tags: e-Service, Caritor Inc., Application Service Providers (ASPs), Financial Planning, Banking, Financial Services, Internet, Finance; Case studies
Solution Helps Government Departments Launch E-Services in Minimal Time: A government organization in the Middle East needed to deploy e-services and had a contract with a vendor to do so. However, because of a long project timeline, many departments decided to instead use a solution from Avansys Infotech. Avansys helped 22 departments implement e-services approximately 75 percent more quickly...; Tags: e-Service, Application Service Providers (ASPs), Internet; Case studies 2008-04-08
SAGE: Software Agent-Based Groupware Using E-Services: Service-oriented computing SOC suggests that the Internet will be an open repository of millions of modular capabilities realized as web services. Organizations may be able to leverage this SOC paradigm if their employees are able to ubiquitously incorporate such capabilities and their resulting information into their daily practices. This paper...; Tags: e-Service, Web Service, Association For Computing Machinery, Application Service Providers (ASPs), Groupware, Enterprise Software, Internet, Software; White papers 2005-11-06

HP Management of Change for End-User Adoption: Realizing the Full Value of eSupport: The promise of "e-support" is tremendous - and tantalizing. By shifting the delivery of some end-user support services to the Web, organizations can cut costs dramatically. With end-user computing accounting for as much as 20% of the enterprise infrastructure budget and end-user support typically accounting for more than one third...; Tags: Hewlett-Packard Co., e-Service, Application Service Providers (ASPs), Roi/Tco, Financial Services, Internet, Finance, Managerial Accounting; White papers 2005-11-01
Government Interoperability: Enabling the Delivery of E-Services: This paper illustrates the value of interoperability in the delivery of Government e-services: Government-to-Government, business-to-Government and citizen-to-Government. It describes the many issues involved in achieving successful interoperability programs - together with the tools, technologies and standards that help make this possible. Government systems are generally purchased on a solution-by-solution basis,...; Tags: Interoperability, e-Service, Application Service Providers (ASPs), Internet; White papers 2005-04-01
Designing a Better Web Portal for Digital Government: A Web-Mining Based Approach: This paper addresses an important research area in digital government development: intelligent design of digital government Web portals, a primary means of realizing the core function of digital government - online government service delivery. This paper proposes and studies the e-service selection problem and introduces a web-mining based approach to...; Tags: e-Service, Web Portal, Application Service Providers (ASPs), Government, Portals, Internet; White papers 2005-03-22
Designing a Better Web Portal for Digital Government: A Web-Mining Based Approach: This paper addresses an important research area in digital government development: intelligent design of digital government Web portals, a primary means of realizing the core function of digital government - online government service delivery. In particular, the paper proposes and studies the eservice selection problem and introduce a web-mining based...; Tags: e-Service, Web Portal, University Of Utah, Government, Application Service Providers (ASPs), Portals, Vertical Industries, Web Technology, Internet, Enterprise Software, Software; White papers 2005-03-22
Top of the Web: User Satisfaction and Usage Survey of eGovernment Services: E-government and public e-services have been on the international agenda for several years now, but how far has Europe progressed when it comes to the usage of public e-services? E-services have been implemented or launched by all EU countries, and the range of initiatives is continually developing. But there are...; Tags: Web, e-Service, Survey, European Union, Application Service Providers (ASPs), E-government, Internet, Government; White papers 2004-12-01
Watching the stars in the e-consulting galaxy: With so many consulting specialties in the e-business universe, it's difficult for clients to know what they're buying. Columnist Tom Rodenhauser makes a case for a clearer definition of e-consulting.The current e-services market is as dynamic as a converging galaxy. Dozens of well-known firms are blazing trails across the e-business...; Tags: Web technology, Application service providers (ASPs), Outsourcing, E-business/E-commerce, Tom Rodenhauser, e-business, consulting, e-Service; Technical articles 2001-01-05

Additional Resources

It's now 2 minutes into Friday here. It's [b][i][u]YUK TIME': At one time in my life, I thought I had a handle on the The meaning of the word [i][b][u]"service."[/i][/b][/u] [b][i] "It's the act of doing things for other people."[/i][/b] ...; Tags: sleepin'dawg; Discussion threads 2007-06-21
BITS service not starting: Is there a specific registery setting for the BITS service to run. The service is set to automatic in the GPO but does not start on the local machine. When you try to start - it gives an error: "The Background Intelligent Transfer Service service terminated with service-specific...; Tags: kenneth.w.jones@..., BITS-service; Discussion threads 2007-05-16
Building a Winning Service Desk: The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...; Tags: Service Desk, It Services; White papers 2005-08-24
Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering: This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve service levels and quality for the clients, along with differentiating the service with additional offerings. The paper also provides a checklist of capabilities to look for in a service management platform for...; Tags: Service Management, Outsource, eGain Communications Corp., Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2006-05-10
How to Develop a Service Catalog: A Service Catalog is a listing of standard services that IT organizations provide to their customers. The Service Catalog is a foundation for defining services and communicating those services to the business. Service Catalog establishes a standard set of deliverables by creating business-oriented agreements associated with Service Levels and their...; Tags: Service, Service Catalog, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management; White papers 2006-10-01
Improve Service Levels With Meaningful Measurement: Measuring service levels is one of the most important aspects of Service-Level Management SLM. If one cannot accurately measure service levels, one will never be able to improve them. Managing something that is not being measured is not only difficult, it is impossible to quantify success without proof points verifying...; Tags: Service Level, Service Management, Service Level Management, It Operations, It service Management; White papers
MSCS aware application customization: I have installed a service in two systems which are configured in a cluster environment.I want to monitor the service.An application which is used to set password to the service, will restart the service each time when the password is changed.I want failover to occur when the service is stoped...; Tags: ananth_bas@..., password; Discussion threads 2007-05-10
IT Services Management Service Brief: ITSM Assessment: A primary focus of IT Service Management ITSM is the application of IT best practices founded in ITIL to enable IT to be a more effective service provider across the enterprise to satisfy the organization's business requirements. The ITSM Assessment service is a necessary first step in achieving ITSM and...; Tags: Information Technology, ITSM Assessment Service, Service Level Management, It Services, It Operations, It service Management; White papers 2004-03-23
Vantage Service Manager: A Technical Overview: Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...; Tags: Information Technology, Quality Management, Business Service Management, Compuware Corp., Vantage Service Manager, ITIL, Quality, Process Improvement, Strategy, It Services, Business Operations, Management; White papers 2007-05-01

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