6 Resources for

dumb users

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TechRepublic Resources

Your customers could be smarter than you think: Are you guilty of automatically thinking "lowest common denominator" when you deal with your users? Or do you have a well-developed radar that helps you distinguish truly clueless users from those who are just struggling to explain a problem?; Tags: JodyGilbert; Discussion threads 2007-02-26
Some people are so dumb: About a month ago, one of our dumber members posted a question about how to hack into yahoo accounts. Funny, we see a lot of that here, and it is always by people that have been a member for about 15 minutes.It this particular question, I posted how easy...; Tags: jdclyde, password, PT Barnum, noobies, dumb people, security, hacking, e-mail, yahoo, hacker, off-topic, dumb users, TR Mugs; Discussion threads 2007-02-22
TR's Hot Topic: Idiot-proofing the end-user PCs: TECHREPUBLIC COMMUNITY NETNOTE NEWSLETTER for March 21, 2006TR'S HOT TOPIC: IDIOT-PROOFING THE END-USER PCs When somebody tells you (or, rather, tells GADGETGIRL) that you're required to give a two-and-a-half-hour presentation on your own IT department, it's easy to get desperate for IT conversational topics. To those looking for PowerPoint...; Tags: http://techrepublic.com.com/5208-11181-0.html?forumID=6&threadID, http://techrepublic.com.com/5208-11184-0.html?forumID=49&threadI, information technology, security, community netnote, dumb users, The Trivia Geek, feedback, PC; Discussion threads 2006-03-20
TR's Hot Topic: Dumbest users of 2005: TECHREPUBLIC COMMUNITY NETNOTE NEWSLETTER for December 13, 2005TR'S HOT TOPIC: DUMBEST USERS OF 2005 Okay, when a member opens an online distress call with the phrase " Cannot ping myself," you know it's going to be a strange week. Something tells me that, had the author of that Tech...; Tags: Microsoft Office, http://techrepublic.com.com/5208-11183-0.html?forumID=9&threadID, http://techrepublic.com.com/5208-11184-0.html?forumID=47&threadI; Discussion threads 2005-12-12
What is your best and great user: What is your best and great userStories from 2005? I asked the same thing last year and still laugh or just shake my head at some of them. I will start by telling one of my own user stories. I was a new employee at a small bank and had...; Tags: access point, bank, dumb users, general technology, open access point, tech support, windows, wireless, xp, zlito@...; Discussion threads 2005-12-06

When nightmares come true.....: When nightmares come true.....Ok, here goes...one of the techs went to a users desk to change out her monitor. She still had one of those 15", fuzzy screened and clunky monitors. We were going to give her a new nifty 19" flat screen. Have you ever seen...; Tags: Monitors & displays, monitor, computer; Discussion threads 2005-11-28

Additional Resources

Dumb is in the eye of the beholder: I just published Deb Shinder's list of "10 dumb thingsusers do that can mess up their computers," and not surprisingly, ithas sparked a fairly edgy discussionthat touches on users' intractability or inability to learn basic practicesand develop a little tech self-reliance. Also included in this mix is thefailure of many...; Tags: Deb Shinder; Blog posts 2006-05-18
10 dumb things users do that can mess up their computers: Users find plenty of ways to run into trouble, from gunking up their system with shareware to leaving it exposed to attackers to forgetting about using surge protectors. Share this list with your own users so they can sidestep preventable problems like these. Technology may be changing...; Tags: Computer, Productivity, Internet, E-mail, Construction, Online Communications; Download resources 2006-05-17
What's with the recent rash of dumb questions and postings from India?: They range from 2 word illegible sentences to dumb technical questions being posted from people in India whose profiles claim they are "Desktop Support" or "Value Added Resellers". Folks, these are perfect examples of the kind of "quality experts"; Tags: off-topic, Why Me Worry?; Discussion threads 2007-03-09
Hitachi plays dumb in shunning notebooks: About time :)I've been waiting for this. For years it's seemed a little absurd for companies to place expensive, complicated, buggy, security holes, a.k.a., full-featured PCs, on user's desktops. To heck with Citrix, et al, give 'em a dumb terminal to do their WORK. No viruses/spyware, no...; Tags: Don "Bear" Wilkinson, Hitachi Ltd., notebook; Discussion threads 2005-01-05
10 midyear resolutions for support techs: Olduvai and Tristram?I didn't know Becky was a DOOM and Diablo fan! Well, I'm off to Terokkar Forest to farm some Netherweb Spider Silk or maybe to the Elemental Plateau in Nagrand for a few primals. Papa needs an epic flying mount!RE: 10 midyear resolutions for support techs#1 What...; Tags: PRODUCTIVITY, Bill Detwiler - TechRepublic, user story; Discussion threads 2007-07-10
Submit your entries for the 2001 Dumb Tech awards: We've made fun of dumb users. Now it's time to poke a little fun at ourselves. Send us your stories about those techs who should have known better or just never got it at all.When Support Republic started the “Dumb User” contest in 1999, we received an overwhelming response. TechRepublic...; Tags: Bill Detwiler, Dumb User, fax; Technical articles 2000-11-20
Dumb Mistake with Shadow Copy on SBS 2003: I made a really dumb mistake the other week. During a scheduled maintenance procedure I noticed two users with a lot of MP3s in their "My Documents" folders on the Server.Without thinking, I guess I am still in the NT 4.0 Admin Mode, I immediately deleted the MP3s from...; Tags: AndeAnderson, DOCUMENTS, Microsoft Windows Small Business Server, Microsoft Windows Small Business Server 2003, MP3, MP3s, networking, recycle, sbs 2003, server, shadow copy, Shadow-Copy; Discussion threads 2005-07-13
10 dumb things users do that can mess up their computers: Great List But . . .I agree with all the things that you listed and have had repeated services calls in all those areas. Many times repeatedly re-servicing the same customer for the same dumb action.But . . . you forgot or had to eliminate the following that have been...; Tags: PRODUCTIVITY, Web technology, j2will, things user, computer; Discussion threads 2007-08-02
hot: am hotMove to Alaska? NT.Sign up with Elite Model Management? NT.Return yourself to your rightful owner? NT.Stick a fan under your deskand point it properlyrun around the office naked screamingTake Me! Take Me! to everyone you meet!!!Turn on the AC:)Open a windowand jump out, the air flow should...; Tags: mimoa7@..., Microsoft Windows NT; Discussion threads 2007-07-09
Diving for the exit: The thing that always seems most dangerous and stupid to me is those folks on a multilane highway who are out of position as their exit apporaches and dive across 3 or 4 lanes of traffic to make their exit. One day on my way to work on...; Tags: lane, wild driving, markvallaster@..., off-topic, exit; Discussion threads 2006-09-09
no route to subnet address?: I have plugged in and connected a WYSE terminal. It will not connect correctly saying that " there is no route to the specified subnet address " I need to have this computer up and running ASAP.A Wyse terminal is not a computerIt's just that, a terminal. It needs...; Tags: Mainframes, Jake@..., Wyse Technology Inc., computer, subnet; Discussion threads 2007-03-13
Frightening ...: I'm agreeing with George and kinda-sorta defending Microsoft? What's this world coming to?The problem cited regarding installing/uninstalling Firefox is an installation problem - it was "over-installed". Why would an installation put shortcuts on ALL user desktops? THAT was the dumb part. MS should stick to its guns with User Accounts...; Tags: Microsoft Corp.; Discussion threads 2006-05-08
How about a few classic clueless-TECH stories?: What began as a forumfor exchanging outrageous tales of user goofiness wound up as "10classic clueless-user stories" in both article and download format,showcasing a few of the more bizarre accounts.Now I'd like to force-morph the discussion into a look atthe other side of the coin: IT pro foibles and blunders.In...; Tags: information technology, IT Staff; Blog posts 2006-03-06
XP Pro Administrator account not in administrators group.: I ran into a very strange issue today on a workstation and wanted to run it past you guys. Somehow... the local Administrator account on a workstation was no longer part of the local administrators group. We didn't notice that until after we removed it from the domain....; Tags: Workstations, joel.gerstenmier@..., Microsoft Windows XP Professional, domain, workstation, administrator; Discussion threads 2007-04-04

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