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TechRepublic Resources

Prompter: A Decision Support Tool for Software Project Management: This paper describes work undertaken within the context of the P3 Project and Process Prompter Project which aims to develop the Prompter tool, a "decision-support tool to assist in the planning and managing of a software project". Prompter will have the ability to help software project managers to assimilate best...; Tags: Software, Dublin City University, Software Project Management, Decision Support, Project Management, Tools & Techniques, It Operations, It service Management, Management; White papers 2005-10-06
Bandwidth Allocation for Service Level Agreement Aware Ethernet Passive Optical Networks: Passive Optical Networks PON are thought to be the next step in the development of access networks and providing broadband access in the "Last mile" area. Ethernet PONs EPONs are gaining the most attention from industry as they offer a highly flexible, cost effective solution. This paper presents a new...; Tags: Dublin City University, SLA, Bandwidth, Optical Network, Allocation, Access Control, Service Level Management, Fiber Optics, Optical Networking, Networking, It Operations, It service Management, Telecommunications; White papers 2004-08-24

Additional Resources

Vista Case Study: AIRCOACH: AirCoach Limited is Ireland's leading public coach/bus company, transporting hundreds of thousands of passengers between Dublin Airport and Dublin City. AirCoach management sought a way to boost customer service while improving operating efficiencies. The WS2 Vista server provides constant connectivity between AirCoach base and its fleet of coaches. Although the...; Tags: Network, Microsoft Windows Vista, WS2 Vista Server, Microsoft Windows Vista (Longhorn), GPS, Cellular Phones, Operating Systems, Microsoft Windows, Software, Consumer Electronics, Personal Technology; Case studies
City University Improves Accessibility to Accurate Business Data With Integrated System: City University is one of the Northwest's largest private, not-for-profit universities with more than 40,000 graduates worldwide. The university wanted to replace legacy, siloed IT systems with integrated solution to improve accessibility to timely, accurate business data and eliminate technical redundancy to reduce overall total cost of ownership. The challenge...; Tags: Human Resources, Oracle Corp., City University, Financial Management, Financial Planning, Finance; Case studies
University Finds e-Learning Success Through Partnerships, Integrated Marketing: Established in 1847, the University of Iowa is a national research university located in Iowa City. As the university continued to grow and the need for 24x7 training for second- and third-shift employees increased, the central HR learning and development department was tasked with finding a way to expand beyond...; Tags: Marketing, Partnership, University, SkillSoft, E-learning, Workforce Management, Enterprise Software, Software, Human Resources; Case studies

WMAN at Kemerevo University: Since 1996, the Center for New Information Technologies CNIT of the KemerovoState University KemSU has been taking part in implementation of various federal and regional programs for creation of uniform information space. During 2001-2002 in the City of Kemerovo, specialists of the Center for New Information Technologies CNIT of the...; Tags: WMAN, Network, Capital Structures, Networking, Finance; Case studies
Dublin Chamber of Commerce Increases Revenue and Member Loyalty: With a mission to "Connect business and influence decisions," the Dublin Chamber of Commerce represents the interests of businesses, both large and small, in Ireland's capital. The organization is an expert at connecting businesspeople but was struggling to connect its own information. Since it standardized on Oracle's Siebel Call Center,...; Tags: Revenue, Oracle Corp., Call-center, Siebel Systems Inc., Organization, Call Centers, Customer Relationship Management (CRM), Performance Management, It Operations, Enterprise Software, Software, Human Resources, Workforce Management; Case studies
Working in Ireland.: Hi,I am an EU citizen living in the US. For a while i have been thinking on moving back to the EU, in particular to Ireland I am from Spain.I have had a couple of recruiters contacting me already, once to offer me a possible Senior LAN administrator position, the...; Tags: E-mail, Dublin, 40K; Discussion threads 2006-07-05
City of Amiens: Solutions for Call Centre University: Amiens' call centre university, called SUP MEDIA COM, provides training for all people involved in call centre activities, including call centre agents, supervisors and managers, telecoms engineers and telecoms managers. The University is fully equipped with Nortel Networks' Meridian switches, and runs on the Symposium Call Centre platform throughout. They...; Tags: Nortel Networks Corp., Amiens, University, Telephony, Telecom & Utilities, Workforce Management, Telecommunications, Real Estate, Mergers & Acquisitions, Networking, Human Resources, Business Operations, Investment, Finance; Case studies
University Closes Information Gap With BMC Service Desk Express Suite: Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at undergraduate and postgraduate levels. The University needed a flexible and sophisticated service desk solution to replace a number of disparate systems. The University deployed BMC software for its solution and implemented BMC Service...; Tags: Service Desk, BMC Software Inc., Liverpool John Moores University, It Management, It Services, It service Management; Case studies 2008-05-01
Designing Flexible Learning Spaces: Northumbria University: The City Campus Library, opened in 1978, had received little investment in buildings or infrastructure, and the facilities available were increasingly unable to sustain the demands of a learner-focused library service. The university IT and Infrastructure programme identified the need to make the existing building fit for purpose by upgrading...; Tags: University, England; Case studies
HP Makes It a Happy New Year for London's City University: The start of a new academic year should be an exciting event but for City University, London, it could be stressful and frustrating. The teaching process was often brought to a halt when increasing demand caused failures in the university's PC environment for students. To rectify the problems, the university's...; Tags: Hewlett-Packard Co., City University, Environment, Servers, Hardware; Case studies
University Closes Information Gap With Magic Service Desk Suite: Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at undergraduate and postgraduate levels. There has been a strong and ever-increasing association between LJMU and the deployment of leading-edge technology as the university stepped up the alignment of its IT systems with the...; Tags: Service Desk, BMC Software Inc., University, Liverpool John Moores University, Magic Service Desk Suite, It Management, It service Management; Case studies
University Limits Spam, Reduces IT Costs With E-Mail Filtering Service: Ireland's oldest and most famous university, Trinity College Dublin, was fighting a growing spam problem. Each day, university staff and students received dozens of unsolicited e-mail messages, forcing them to spend the first half-hour of their day deleting unwanted, and sometimes offensive, messages. Of the 20 million messages sent and...; Tags: Solution, Information Technology, University, E-mail Message, Microsoft Corp., E-mail Filtering, E-mail, Online Communications; Case studies
Nortel Network Case Study: The City of Greenville: Greenville, North Carolina is a city on the rise. Dubbed the "Gateway to Eastern North Carolina," Greenville offers first-class recreational facilities, boasts a new convention center and is home to East Carolina University and its Brody School of Medicine. The company wanted to boasts a new convention center and is...; Tags: City, Network, Nortel Networks Corp., Nortel Municipal Wireless Solution, Performance Management, Wi-Fi, Wireless, Networking, Human Resources, Workforce Management; Case studies 2007-08-06
PowerDsine Case Study: The University of Utah: The University of Utah in Salt Lake City is considered one of the leading colleges in the United States. year. The University supports a high-speed, highly secure network with access to the Internet, an email system and a wealth of educational resources including Pioneer, the state of Utah's Online Library...; Tags: PowerDsine, University Of Utah, E-mail, Internet, LANs, Wi-Fi, Wireless, Online Communications, Networking; Case studies
Butler University Gets Personal With PeopleSoft Enterprise Campus Solutions: As a relatively small private university in the heart of a big city, Butler University offers its students a unique environment. Students in five colleges receive a liberal arts-based education through an active student learning approach that emphasizes interaction. Seeking to preserve its reputation as a university that gives students...; Tags: PeopleSoft Inc., Student, Butler University; Case studies
Secure Wireless Broadband for Municipalities: Prairienet, a community technology network at the University of Illinois U of I, in partnership with the East St. Louis Action Research Project, is playing a key role in helping community members in the city "bridge the digital divide". Students, faculty, and staff from the University are setting up a...; Tags: Internet Access, University Of Illinois, Broadband, Wireless Broadband, Wi-Fi, Wireless; Case studies
Getting the Message Out in an Emergency: The Harvard University Emergency Notification System: On 9/11, cell phones and other communication systems were greatly impaired in New York City. Telephones systems were overloaded and it was virtually impossible to effectively exchange information with or among employees and emergency responders. At Harvard University, senior management recognized the need for stronger emergency communications systems at the...; Tags: Phone, Harvard University, U.S. Environmental Protection Agency, Telecom & Utilities; Case studies
With New Messaging System, Students and Staff Enjoy New Features, Enhanced Security: The University of Dublin, Trinity College, founded in 1592, is Ireland's oldest university. As Trinity College's 8,000 staff and post-graduate students increasingly depend on messaging systems for communication, the college sought to provide a modern, secure, and well-managed messaging service. Working with Microsoft Services, Trinity College deployed the Microsoft Exchange...; Tags: Security, Messaging, Microsoft Corp., Messaging System, Groupware, Enterprise Software, Software; Case studies

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