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drinkies

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Egyptian Beverages Company Transforms Customer Service With CRM and Retail Solution: Drinkies is the retail arm of Al Ahram Beverages Company ABC, the leading beverages group in the Middle East, which is owned by Heineken. Despite the success of its call centre for handling customer orders, the lack of integration between its retail outlets and call centre meant it was difficult...; Tags: Customer Service, ABC Inc., Microsoft Corp., CRM, Drinkies, Customer Relationship Management (CRM), Advertising & Promotion, Food & Beverage, Enterprise Software, Software, Marketing, Manufacturing; Case studies

Cisco IOS Command Chart (IOS v.12+): Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.; Buy Now

Outlook 2000/2002/2003: Tips for Road Warriors: Working efficiently with Microsoft Outlook is a real challenge for users who are traveling or working off-site. This guide describes a dozen ways that mobile users can maximize productivity when using Microsoft Outlook outside the office.; Buy Now