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TechRepublic Resources
- Rescuecom-ripoff
- blog rootHas anyone used this sorry service? Has anyone thought of buying a franchise? Word of advice....DON'T !!!!!!apple head, I am unaware of the difficulties you have experienced with RESCUECOM. I am available to discuss your dissatisfaction with RESCUECOM. All RESCUECOM services are guaranteed, so our customers are serviced to their own...
- Tags: apple head, RESCUECOM Corp., Rescuecom, dissatisfaction
- Discussion threads 2005-11-01
- Offshore outsourcing satisfaction drops
- Tech Support should speak EnglishI have encountered tech support situations where the tech cannot speak or understand English good enough to get the problems resolved. This is not a good practice when it comes to customer satisfaction. I really hope that more IT companies take this in consideration...
- Tags: cbacon@..., developer, dissatisfaction, it management, offshore outsourcing, server
- Discussion threads 2005-06-08
Additional Resources
- Getting the Most Out of Your Email Management Investment
- In this webcast, the listener will learn how dedicated resources and the right technology can improve response effectiveness and efficiency and even lower email cost per contact. The listener will also learn how to put an end to customer dissatisfaction with email support.
- Tags: Investment, RightNow Technologies, E-mail, Online Communications
- Webcasts
- Enabling Software as a Service
- A profound shift is occurring in the way that enterprise applications are purchased and delivered. The traditional model has many disadvantages for end users. Increasing dissatisfaction with the costs, complexities, and length of time that it takes to recognize value from their investments have pushed software buyers to demand alternative...
- Tags: Software, Software-as-a-service, OpSource, Software As A Service (SaaS), Tools & Techniques, Emerging Technologies, Management
- White papers 2007-06-14
- 10 things you should do near the end of a project
- When it comes to the end of a project, many project managers come up just short of the finish line. Failure to handle the final steps can add confusion to an initiative and may lead to customer dissatisfaction, unhappy staff, and a project dragging on longer than necessary. Here...
- Tags: Project, Bill Stronge, Blogging, Internet
- Download resources 2008-05-12
- How the healthcare industry will respond to increasing demand
- With the increase in medical costs and demand, there is also increasing dissatisfaction among patients, government officials, employers, clinicians and healthcare executives. How will healthcare organizations providers and payers address these issues? This PricewaterhouseCoopers paper takes a look at the trends and forces behind the healthcare industry to illustrate what...
- Tags: Industry, Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- White papers 2002-05-01
- The Business Value of Master Data Management and Product Information Management
- The cost of poor information and disconnected processes in terms of operational efficiency, customer dissatisfaction or lost opportunity is enormous. Today, organizations are looking to grow profit, gain market share, contain costs and differentiate their products. This is achieved by getting the right information to the right people with the...
- Tags: Product Information Management, Information, IBM Corp., Data Management, Product Marketing, Marketing Research, Storage, Marketing, Hardware
- White papers 2006-08-01
- Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
- This paper explains how implementing six sigma can lower cost and raise satisfaction among customers. Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help them improve performance, increase profitability and raise customer satisfaction. The ultimate goal of Six Sigma is flawless performance,...
- Tags: Customer Satisfaction, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- White papers 2003-10-20
- New Year - New Direction!
- It is time for a change in my working life.I've hated my job for too long. The reasons are many - the end result is the same, time to change.I am a programmer - both talented and experienced said blushing--- regardless we all know that work is hard to...
- Tags: information technology, job, networking, Presidio
- Discussion threads 2004-12-30
- Going Beyond Vaikuntha (zip)
- This is the immaculate commentary of Srila Bhaktivedanta Narayana Maharaja on Srila Sanatana Goswamis Sri Brhad bhagavatamrta. Descriptions given tell how, having recently arrived in Sri Vaikuntha dhama, the most desirable of places and whose entrance into is sought after by unlimited saintly persons, Gopa kumar is feeling despondent and...
- Tags: Nityananda
- Software downloads 2006-01-07
- COTS Product Integration: An Architectural Approach - Tips to Maximize the Purchase and Integration of COTS
- Purchasing and integrating a Commercial Off-The-Shelf software COTS product can provide substantial benefits to one's development project. It can also lead to massive cost overruns, user dissatisfaction, and even project cancellation. There is no single "Silver-bullet" that one can apply to ensure that COTS product integration will go well, but...
- Tags: COTS, Integration
- White papers 2006-08-22
- Health Insurer Uses Business Process Analysis Tools to Improve Service, Save $75,000
- Highmark Inc. used internal and external resources in multiple locations to run its short-term disability program, causing inefficiencies and customer dissatisfaction. Management sought to understand the impact of proposed process changes on resources, costs, and service quality. Highmark used information from the Human Capital Group and ProcessView, a business process...
- Tags: Business Process, Highmark Inc., Health Care, Operational Planning, Business Operations
- Case studies 2008-07-01
- Podcasting: A New Technology in Search of Viable Business Models
- Podcasting has become popular as it allows listeners to time - shift content, i.e., to listen - when it suits them - to radio - like programming on portable MP3 and related devices. Dissatisfaction with traditional radio - which has too much advertising and is perceived to have generic programming...
- Tags: Programming, Podcasting, Podcasts, Internet
- White papers 2005-09-01
- Job dissatisfaction and the Sunday night blues
- Between Passion and DisdainForget the extremes. No, do not stay at a job if you dislike going in, but also do not expect a job to provide passion. Many of us will work for 45 years and it is impractical to expect 45 years of passion. Be...
- Tags: Wayne M., job
- Discussion threads 2007-04-17
- Touchpaper Flexible Working (Mobile and Home Workers) Survey
- Working away from the office or at home is not unusual these days but the survey presented in this paper highlights a number of specific issues that make IT a greater challenge for home and mobile workers. When organizations purchase and implement new technologies, they still need to do more...
- Tags: Mobile, Survey, Worker
- White papers 2005-11-10
- Marketing the value of your IT department
- Information technology is one of the most important components of an organization--but it's also one of the most underpublicized, underappreciated, and misunderstood. As a consequence, IT staff morale is often low, while customer dissatisfaction may be high. Raising IT's profile through a carefully crafted marketing effort can help the department...
- Tags: Marketing, Information Technology, Strategy, Management
- Download resources 2005-06-28
- If you don't like it, leave
- That seems to be the sentiment in many companies these days. I heard it once when I approached a VP about a problem my entire team was having with a certain procedure. "If they don't like it, they can leave." A friend of mine heard a variation of it once...
- Tags: Toni Bowers
- Blog posts 2006-05-04
- Looking Beyond the Call Center: Preventing Erosion in Your Customer Base and Profits
- Today's competitive business environment has driven the need for higher levels of service quality. Even with huge leaps in service technologies, companies struggle to meet customer expectations while reducing contact center costs. For every service contact that a company receives from a customer, there are five to ten other customers...
- Tags: Enkata Technologies Inc., Contact Center, Customer, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-02-03
- Effective Outsource Management: Preventing Customer Churn and Unforeseen Costs
- Outsourcing all or part of a company's customer service operation has the potential to lower costs, better focus in-house resources, and even improve customer relationships - but entrusting customers to an outside vendor also creates a service "Gap" that can jeopardize those customer relationships. Executives who hire an outsourcer to...
- Tags: Customer Service, Enkata Technologies Inc., Outsource, Outsourcing, Product Marketing, Customer Relationship Management (CRM), It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software
- White papers 2006-02-15
- How Is IP-Based Speech Self-Service Changing the Rules?
- World-class customer service organizations understand that effective, speech-based self-service can work wonders in balancing the challenges between cost containment and improving customer service. But most organizations are only beginning to understand the impact of IP-based technologies on self-service. When a person considers that most customer dissatisfaction today is with self-service...
- Tags: Customer Service, IP, Product Marketing, Customer Relationship Management (CRM), Network Technology, Networking, Marketing, Enterprise Software, Software
- Webcasts
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