direct line

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Chordiant Case Study: Direct Line Financial Services

The Direct Line is a motor Insurance Company. With the addition of the internet channel, Direct Line has had to think hard about how customer interactions are handled so that customers continue to receive the simple, convenient and speedy service they have come to expect. These considerations led to a...

Tags: Financial Service, Chordiant Software Inc., Direct Line, Internet, Operational Planning, Ooa/Ood/Oop, Business Operations, Software Development, Software/Web Development

Case studies

Additional Resources

Running XP's Disk Defragmenter from the command line

Running XP's Disk Defragmenter from the command linearticle rootwill it work in windows 2000I have windows 2000 and about 256 of memory on board too will the defragmenter work for 2000good stuffgreat tip - these big drives take forever to defragNo DEFRAG.EXEI searched for a defrag.exe file on...

Tags: command line, disk, Diskeeper Corp., nighthawk514@..., Running XP, windows

Discussion threads 2005-04-21

Canadian Friday smile

Canadian Friday smileAn American decided to write a book about famous churches around the world. For his first chapter he decided to write about American churches. So he bought a plane ticket and took a trip to Orlando, thinking that he would work his way across...

Tags: AMERICAN, Bob in Calgary, bottle, church, golden telephone, off-topic, priest, same golden telephone, telephone

Discussion threads 2004-12-17

Friday Yuk

Friday YukWhere is every one, I come in expecting to read the friday Yuk. Oh well Here goes.An American decided to write a book about famous churches around the world. For his first chapter he decided to write about American churches. So he bought a...

Tags: Bob in Calgary, church, glass, golden telephone, off-topic, Old Harold, priest, same golden telephone, telephone, yuk.humour

Discussion threads 2005-09-23

Direct Audio CD 4 (Windows)

Direct Audio CD is software, which can direct record any sound of your PC to audio CD time after time, or MP3/WAV files by microphone or other sound input devices. The main functions include: direct record any sound to CDR or CD-RW from your PC,include microphone, stereo PC sound, line...

Tags: Microphone, PC, CD, Microsoft Windows, Audio CD, Keyboard Shortcut, YNET Technology, Consumer Electronics, Keyboards, Personal Technology, Hardware, Peripherals

Software downloads 2007-07-09

Drawing the line- simple answers vs consulting

Drawing the line- simple answers vs consultingI've been in this game for a very long time.(I predate PC's (anyone remember Burroughs and 1/2" tape?)To get to the point. I'd like to know where my colleagues out there draw the line when they get a call from a new customer who...

Tags: Microsoft Windows XP Service Pack 2, Microsoft Windows XP, service@...

Discussion threads 2006-06-30

Interview with Grant Tegtmeier, CTO of eSociety

He's been on both sides of the fence, and he likes the fast-paced world of Internet start-ups more than large corporations. Will Grant Tegtmeier's experience provide inspiration for your own career path? Read on to find out!Since graduating in 1972 with a degree in electrical engineering from the Michigan Technological...

Tags: Document management, Professional development, Mary Ann Fitzharris, Grant Tegtmeier, Sun Microsystems Inc., Aldus Persuasion, Adobe Systems Inc., Internet

Technical articles 2000-02-22

Nortel Networks Case Study: NHS Direct

NHS Direct is England's 24-hour health service telephone line. NHS Direct wanted to improve the service they were offering, while achieving the cost savings that centralisation should bring. They recognised that the only way they could create the desired consistency and efficiencies was through virtualisation - joining up all call...

Tags: Health Service, Nortel Networks Corp., NHS Direct, VOIP, Telecommunications, Telecom & Utilities, Networking

Case studies 2007-02-07

Erratic Noise Margin on DSL line

The quick run-down is:We've had problems with the DSL during certain parts of the year where the Noise Margin keeps going really low (-1) and this then causes the CRC errors to add up very quickly up to 30,000 sometimes before the router finally restarts itself. Very recently (last 2...

Tags: cable, DSL, DSL-line, Tink!, router

Q&A 2006-02-10

lottery winnings anyone?

here's one of the next round of scams....From Australian Lottery. Fri May 5 10:09:37 2006X-Apparently-To: via 209.191.124.131; Fri, 05 May 2006 09:10:59 -0700X-YahooFilteredBulk: 218.249.125.20X-Originating-IP: [218.249.125.20]Return-Path: Authentication-Results: mta249.mail.re2.yahoo.com from=mails.de; domainkeys=neutral no sigReceived: from 218.249.125.20 (HELO mails.de) (218.249.125.20) by mta249.mail.re2.yahoo.com with SMTP; Fri, 05 May 2006 09:10:59 -0700Message-ID: Date: Fri, 05 May 2006 11:09:37 -0600From: "Australian Lottery." User-Agent: Mozilla/5.0 (Windows; U;...

Tags: AUSTRALIAN, Australian Lottery, Congratulations, e-mail, e-mail address, Fri, humour, Jaqui, mandatory tagging sucks, spam

Discussion threads 2006-05-05

On line training purchased

I had placed an order #30083 for 2 ea. TRSQL5 SQL Server Admin On-Line Learning. I am unable to download because I cannot find a link on your website. Can you email a link to me at PMcdaniel@azdor.gov?If this is something that you purchased from TR or C Net you...

Tags: C-Net, e-mail, PMcDaniel@..., training

Q&A 2006-06-16

Quick Tip: Control Windows Explorer with command line switches

Tailor Windows Explorer to fit your needs with command line switches.Windows Explorer offers several command-line switches that can control the way it works. For example, by default, Windows Explorer opens the My Documents folder, but you can use a switch to have it open My Computer or any other folder...

Tags: Operating systems, Jim Boyce, Microsoft Windows Explorer, Microsoft Windows

Technical articles 2002-03-13

Using infrared communications in Windows 98

Though often overlooked, infrared devices can provide a practical, low-cost method of communication. In this Daily Drill Down, Talainia Posey discusses the basics of infrared communication and how it's supported in Windows 98.Although infrared communications is fully supported by Windows 98, I don’t know a single person who actually uses...

Tags: NETWORKING, Microsoft Windows, Talainia Posey, infrared communication, Infrared Emitting Diode, infrared device, Microsoft Windows 98

Technical articles 2000-11-27

Otella 1.0 (Mobile)

Otella is a classic strategy game, now available for play on your PDA. In Otella, your objective is to outthink and outflank your opponent, capturing his pieces while protecting your own! The Otella gameboard consists of an 8x8 grid with an initial setup of two black discs and two...

Tags: Mobile, Disc, L3Solutions, Otella

Software downloads 2002-12-26

Secret Software in Hannaford Breach...

Seems as though malware got into the servers at Hannford Grocery stores and badda boom! identity theft. The news article calls it "unauthorized software". So how would unauthorized "secret software" get into servers if Hannaford followed best security practices? Insider job? here's the full article: http://www.msnbc.msn.com/id/23846014/Thanks CG ITI have been...

Tags: Retail, Hannaford, security, PCI, NOC, POTS, network, retail company, software

Discussion threads 2008-03-28

Help your end-users make Help Desk calls the right way

Topic and content do not matchThe topic of this article does not match the content. You've basically spelled out how to deal with foreign phone support and poor service from a bad 800#. Helping the end user make calls the right way should contain information for the end user on...

Tags: Call centers, help desk, information technology

Discussion threads 2008-05-08

My SWAG arrived - I am no longer one of the Riff-Raff !! ...

As such I think TR should, as part of the new changes, build a Special Room where all the swag-owners can go and discuss the activities of all the riff-raff.I am bowled over by TechRepublic's (read Sonja's) generosity and as such, now wish to put something back in. I think...

Discussion threads 2008-07-03

Geek Trivia: A phone to pick with you

Red FaxThe only recurrent problem with the Washington-Moscow fax communications system has been the incessant stream of ads for Ozero timeshares and $88 per month health insurance "approved by management." Fortunately, this has been less of an annoyance since the U.S. President and the Russian Premier set up pages on...

Tags: Telecom & Utilities, Jay, phone, words per minute, telegraph, Geek Trivia

Discussion threads 2008-06-18

Directing the cmd.exe in winxp to a line in a different batch...

Was just wondering how this could be done in WinXp. Directing the cmd.exe to a line in a different batch file. Like this:copy this.doc A:dearIf not errorlevel 1 goto days where days is a line in another batch file in the same directory as this one.Lets...

Tags: batch file, cmd.exe, line-In, Microsoft Windows XP, windows, zeealen247@...

Q&A 2004-11-20

Dealing with vendors: Read before signing on the dotted line

In my last post, I talked about various lessons that I learned in the course of my company's relocation to a new premise. Today, I'm going to talk about my relationship with the vendor hired for Internet, voice, and WAN services during that relo. Read before signing...

Tags: Service, WANs, Internet, Team Management, Transportation, Network Technology, Networking, Telecommunications, Management, Paul Mah

Blog posts 2008-02-29