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TechRepublic Resources
- Ride the Linux certification wave!
- Bob Artner's prayers have been answered. Look at his descriptions of the new Linux certification programs. Find out how you can make sure your next Linux hire actually knows Linux.In a previous article, I mentioned that Linux’s lack of an effective certification program makes it difficult to know whether the...
- Tags: OPEN SOURCE, UNIX, Operating systems, Quality, Bob Artner, Linux, Red Hat Inc., Digital Metrics, Linux Certification, certification, Caldera Systems Inc.
- Technical articles 1999-04-29
Additional Resources
- Asia-Pacific: Metrics for Service Level Agreements (SLAs)
- This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.
- Tags: SLA, Metrics, Service Level Management, It Operations, It service Management
- Webcasts
- The metrics of IT: Management by measurement
- It may be a cliche, but the expression 'If you can't measure it, you can't manage it' aptly describes the challenge facing today's CIOs. See why traditional gut-feeling management needs to be supported by actionable metrics. When it comes to IT management, the three Ms (metrics, monitoring,...
- Tags: Metrics, Information Technology, Strategy, Productivity, Management
- Download resources 2005-08-26
- Tips for utilizing metrics on your project
- Kind of metricsCould you be more specific with the kind of metrics commonly gathered?RE: Tips for utilizing metrics on your projectVisit http://www.SoftwareMetrics.com for comments on the need and use of project metrics.
- Tags: rljasso
- Discussion threads 2007-11-21
- A Methodology for Validating Software Product Metrics
- A large number of software product metrics have been proposed in software engineering. Product metrics quantitatively characterize some aspect of the structure of a software product, such as a requirements specification, a design, or source code. They are also commonly collectively known as complexity metrics. While many of these metrics...
- Tags: Software, Software Engineering, Software Product, Software Product Metric, Software Engineering Literature, Tools & Techniques, Management
- White papers 2000-06-01
- Resource Standard Metrics C C++ C# Java (zip)
- Resource Standard Metrics RSM performs source code metrics and quality analysis for C, C++, C# and Java in any operating system. Analyze lines of code and derive function points, logic complexity, object metrics and inheritance, functional and file metrics, and quality against more than 50 known style and logic problems...
- Tags: Metrics, C, Resource Standard Metrics, C/C++, Programming Languages, Xhtml, C#, XML, Software Development, Software/Web Development, Scripting Languages, Web Development
- Software downloads 2007-06-29
- Software Metrics and Data Quality
- Software Metrics is heavily dependent on the quality of the metrics and data used in the modelling of a process or product. Both, the metrics and data should be accurate, precise and useful. There are quite a few ways to classify the metrics models and data. One of them is...
- Tags: Data Quality, Metrics, University Of Helsinki, Software Metrics, Databases, Enterprise Software, Software, Data Management
- White papers 2006-08-02
- Metrics based IT management
- Most IT management software includes some ability to collect metrics and generate reports. Many organisations do not have a strategy for doing this and so this white paper demonstrate how the decisions driven by these metrics can help organisations to implement continual process improvement.
- Tags: Attachmate Corp., IT Administration, Metrics, Information Technology, Strategy, Management
- White papers 2007-05-11
- Software by the Numbers: an Aerial View of the Software Metrics Landscape
- As we muse on what 'new metrics' apply in the ever-changing world of software, we should also be asking ourselves the more basic question, "What will we do with metrics?". Many organizations don't have the basics down before they pile on measure after measure.With all of the new technologies and...
- Tags: Software, Metrics, Quantitative Software Management, Tools & Techniques, Management
- White papers
- Information Security Metrics: Using McAfee Foundstone FoundScore to assign metrics and measure enterprise risk
- This white paper explores the use of reliable metrics to measure the business value of expenditures and actions taken relative to information security.
- Tags: Information Security, McAfee Inc., Metrics, Foundstone, Security
- White papers 2006-10-01
- Help Desk Outsourcing Metrics (zip)
- This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can help you optimize the performance of help desk. Detailed explanation of the metrics and how to track them. This version is the first release...
- Tags: Help Desk Outsourcing, Help Desk, Call Centers, It Operations
- Software downloads 2008-08-15
- Metrics and Incentives in Outsourcing: Driving Peak Performance
- Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research study, Accenture found that each type of outsourcing relationship calls for different metrics and incentives to some extent. More importantly, executives also use the same...
- Tags: Incentive, Performance, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2001-09-01
- Software Metrics: Ten Traps to Avoid
- As software development gradually evolves from art toward engineering, more and more developers appreciate the importance of measuring the work they do. While software metrics can help to understand and improve the work, implementing a metrics program is a challenge. Both the technical and the human aspects of software measurement...
- Tags: Software, Trap, Tools & Techniques, Software Development, Management, Software/Web Development
- White papers
- Desktop Support Metrics/Industry Standard reporting
- Hello Everyone, I've been a member of TR for years. This is one of my vew posts, Im hoping someone could help me with this:I just accepted a new position as a Regional IT Support and Services Manager, HD and desktop support. Does anyone have any " list" or caluclators...
- Tags: Desktops, desktop
- Discussion threads 2005-10-01
- Effective Operational Security Metrics
- More importantly, metrics provide a mechanism for IT Security Risk management and feed a process towards continuous security improvement. If you manage security through a unified business process you will be able to easily quantify improvements in security and prove risk reduction, create a repeatable practice, and ultimately demonstrate results...
- Tags: Metrics, Security
- White papers 2006-03-21
- The Importance of Service Level Agreements in Outsourcing Contracts
- Effective SLAs are extremely important to ensure effective outsourcing engagements. The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement and are a critical factor in long-term success. Lack of experience in the use and implementation of performance metrics can cause problems...
- Tags: Pearson Education Inc., SLA, Metrics, Performance, Service Level Management, Outsourcing, Performance Management, It Operations, It service Management, Business Operations, Outsourcing & Subcontracting, Human Resources, Workforce Management
- White papers 2005-09-16
- Trading Off Security in a Service Oriented Architecture
- Service oriented architectures provide a simple yet flexible model of a computing system as a graph of services making requests and providing results to each other. This paper defines a formal model of a service oriented architecture and using it, the paper define metrics for performance, for availability, and for...
- Tags: Security, Metrics, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2005-05-09
- Eight Best Practices in Dashboard Design
- In today's world where people are inundated with more data than they can process, dashboard design plays a very important role as it is the central conduit through which information flows to the decision-maker. If the right metrics is not presented in the right form at the right time, the...
- Tags: Metrics, Industry, Dashboard, Best Practice, Investcorp, Strategy, Management
- White papers 2008-04-10
- Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer
- In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of organizations. They will provide their Top Twenty SLM Metrics that are excellent indicators of operational excellence, security, and auditability. They will also provide benchmarks for most of these metrics,...
- Tags: Metrics, Information Technology, Service Management, Service Level Management, Corporate Governance, Corporate Law, Strategy, It Operations, It service Management, Business Operations, Management
- Webcasts
- The Mathematics of Service Management
- Metrics are widely discussed and covered across many disciplines outside of Service Management and are a key indicator within financial institutions for financial processes. Service Management must embrace this focus on the usage of metrics to understand if the processes are truly working. By getting this right across multiple organizations...
- Tags: Service Management, Metrics, Financial, ITIL, It Services, Process Improvement, Quality, Business Operations
- White papers
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