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diana thompson

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Help your end-users make Help Desk calls the right way: If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their calm and explain things patiently to the caller, but it may also help to give...; Tags: Agent, Call, Help Desk, Call Centers, Real Estate, It Operations, Business Operations, Diana Thompson; Blog posts 2008-05-08

When the fractal-minded meet the fashion-minded: I love it when technology appears in areas where you donÂ't normally see it, such as the fashion industry. My fashion sense is truly equivalent to nonsense, but 22-year-old designer Diana Eng successfully blends fashion with math, science, and technology: Â"Geek designer wears tech well.Â" According to this News.com...; Tags: Diana Eng, Fractal, Sonja Thompson; Blog posts 2006-01-25

IT Help Desk Survival Guide, Third Edition: TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better manage help desk services, improve end-user support, troubleshoot frustrating hardware issues, identify quick fixes to vexing Windows problems, and help users make the most of Microsoft Office 2003.; Buy Now

IT Professional's Guide to Policies and Procedures, Third Ed: Whether you're creating policies for management, training, personnel, support, privacy, Internet/e-mail usage, security, or inventory, you'll meet the needs of your entire enterprise with this one download!; Buy Now