Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- Managed MPLS Data and VoIP Network Brings Significant Savings at DHL
- DHL offers an unrivalled end-to-end supply chain solution - including international and domestic express deliveries, global forwarding by air, ocean and road, same day service, supply chain management, pick and pack, warehousing, and global mail business. Having acquired a number of companies, DHL Ireland needed to rationalise its data and...
- Tags: Supply Chain, VoIP, MPLS, Network, Cable And Wireless Plc., DHL, Supply Chain Management (SCM), Telephony, Networking, Network Technology, Telecommunications, Enterprise Software, Software
- Case studies 2007-01-01
- DHL doesn't care about its customers or its employees
- blog rootDHL cares only about their own pockets, not about peopleDHL needs to learn it cannot allow abuse, harrassment, threatening or discrimination of its employees. If any corporation thinks it's to big to obey the law, we the public must change that idea. For those who may not have heard...
- Tags: Workforce management, fnldriver@..., DHL
- Discussion threads 2005-12-17
- How DHL Measures Its Customer Service Performance
- The basic metric that DHL uses to measure agent performance is calls per hour. DHL has all of the other metrics associated with call center performance - average handling time, for instance. Strategically, DHL has decided that its productivity gains will come not by driving reps to handling more customers...
- Tags: Customer Service, Performance, DHL, Performance Management, Call Centers, Customer Relationship Management (CRM), Real Estate, Human Resources, Workforce Management, It Operations, Enterprise Software, Software, Business Operations
- White papers 2005-11-23
- Network fax solution
- Hi,I am looking for a hardware or software solution that will enable a desktop PC to send and receive faxes over a LAN ADSL Internet connection only.No fax modem, no phone line.Only need for 1 PC (W2K Pro PC joined to W2K domain), but may be used by up to...
- Tags: DHL, fax, network, phone line, telephone
- Discussion threads 2004-10-08
- Network fax solution
- Hi,I am looking for a hardware or software solution that will enable a desktop PC to send and receive faxes over a LAN ADSL Internet connection only.No fax modem, no phone line.Only need for 1 PC (W2K Pro PC joined to W2K domain), but may be used by up to...
- Tags: DHL, fax, network, Network Fax, PC, windows
- Q&A 2004-10-05
- DHL Wins Prestigious itSMF Award
- DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions. To support its "follow-the-sun" service model, DHL decided to align its per-country IT strategies to a global IT strategy. This included the establishment of three major IT Services Centers with a common service desk platform -...
- Tags: Service Desk, Hewlett-Packard Co., Information Technology, DHL, ITIL, It Services, Supply Chain, Strategy, Business Operations, Management
- Case studies
- DHL Creates Unified Global Customer Relationship Management System
- DHL is known for its innovative use of technology and fast and reliable service. When DHL's parent company, Deutsche Post World Net, consolidated its portfolio of businesses under the flagship DHL brand, the company made customer relationship management a top priority, creating a unified global system with Oracle's Siebel CRM...
- Tags: Oracle Corp., Logistics, Business, CRM, DHL, Supply Chain, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Business Operations, Marketing, Software
- Case studies
Additional Resources
- DHL Case Study
- A subsidiary of DHL Worldwide Express, a leader in the express-delivery business, DHL GmbH has more than 50 locations throughout Germany. They had systems that had performed well and mastered all necessary tasks, but they were not up to meeting the challenges of the future. In keeping with new global...
- Tags: Hewlett-Packard Co., Quality, Databases, Leadership, UNIX, Operating Systems, Servers, Business Operations, Enterprise Software, Software, Data Management, Management, Hardware
- Case studies
- DHL Tracking Tool (zip)
- DHL Tracking Tool offers an online tool to obtain tracking information. However, it is up to the individual company to program and implement. All the work has been done in this DLL. Easily obtain DHL tracking information quickly and easily for your DHL shipments in an object oriented environment with...
- Tags: Tool, DHL Tracking Tool, Productivity
- Software downloads 2006-12-05
- The DHL Widget (zip)
- Make shipping a breeze with this efficient little helper The DHL Widget. It is all you need to send and track your shipments. This version is the first release on CNET Download.com.
- Tags: Breeze, Shipment
- Software downloads 2007-06-14
- IQinVision Megapixel Technology and IP Video Surveillance Ensure Security Excellence for DHL
- To keep up with its expanding business throughout Europe, DHL Exel Supply Chain, a global leader in transport, freight, and logistics, built a new logistics center of late. DHL sought a future-proof, scalable video surveillance system, complemented by the best camera technology available, to meet its current needs and possible...
- Tags: Security, Video Surveillance, IP Video, Logistics, IP, Camera, IQinVision, Supply Chain, Corporate Communications, Network Technology, Networking, Business Operations, Marketing
- Case studies 2008-03-28
- Network of Automated Package Collection Stations Enhances Customer Satisfaction
- DHL faced the challenge to overcome problem of no one available to sign for packages being delivered and packages being returned to the depot. This resulted in additional costs for DHL and delivery delays for customers. Using DHL Packstation, customers can collect their package round the clock. Stations are linked...
- Tags: BEA Systems Inc., Network, Customer Satisfaction, Text Messaging/SMS/MMS, Application Servers, Telephony, Middleware, E-mail, Product Marketing, Enterprise Software, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Software, Networking, Marketing
- Case studies 2006-01-01
- DHL IT Services & HP: Transforming Infrastructure
- For DHL, moving information is as important as moving packages. The presenter of this webcast explains how an ITIL-based solution optimizes IT services to support the growth of the company's worldwide business.
- Tags: Hewlett-Packard Co., Information Technology, ITIL, It Services, Strategy, Management
- Webcasts 2007-01-01
- DHL Salesforce Automation Wireless Pilot Project
- In 2002 DHL sought to utilise Green Cathedral's experience of mobile communication development and devices to implement a wireless project to improve the productivity of the DHL salesforce. The objective was to make the sales team more productive by giving them access to all their key systems; phone, email, sales...
- Tags: Salesforce.com Inc., Mobile, Mobile Communication, Automation, Wireless, Sales Strategy, Sales Force Management, Sales
- Case studies
- When Emergency Strikes, DHL Has Found the Optimal Solution in HP's Business Continuity Services
- As a global leader in the provision of transport and logistics services, DHL cannot afford long downtimes, for example in the event of a natural disaster. When emergency strikes, rapid and reliable recovery of critical business processes is crucial. HP's Business Continuity Services (BC-Services) provide customers with a comprehensive range...
- Tags: Hewlett-Packard Co., Business Continuity, Supply Chain, It Services, Business Operations
- Case studies
- Global Shipping Company Upgrades Messaging System, Improves Mobile Access
- DHL, a leading international shipping company with operations in more than 220 countries and territories, wanted to improve the availability, security, and features of its mobile messaging, while replacing expensive older technologies. To respond to customers' needs more quickly, DHL decided to deploy Microsoft Exchange Server 2007 to enrich employees'...
- Tags: Shipping Company, Microsoft Access, Mobile, Microsoft Exchange Server, Messaging, Microsoft Corp., Advertising & Promotion, Groupware, E-mail Servers, Marketing, Enterprise Software, Software
- Case studies
- Multi-carrier shipping
- Our shipping department currently uses five shipping computers for only two people to ship out our orders on a daily basis. We have two Fed Ex, two UPS and one DHL computer.Are any of you using a good multi-carrier shipping system? Are there any systems that I should stay away...
- Tags: PRODUCTIVITY, Skillit
- Discussion threads 2007-07-27
- DHL: HP OpenView Service Desk Delivers
- In addition to HP OpenView Service Desk consolidated platform, HP Services deployed HP application servers, a clustered database and a Storage Area Network SAN to reduce cost and improve service levels.
- Tags: Service Desk, Hewlett-Packard Co., HP OpenView, It Services, Utility Computing, It Management, It service Management
- Webcasts 2007-01-01
- Shipmate (exe)
- Keep track of shipments from FEDEX, UPS, DHL, and the USPS. Enter all incoming and outgoing tracking numbers in a master list which Shipmate uses to retrieve delivery information from the carrier's Web site. You can also get driving directions, look up zip codes, look up area codes. Check the...
- Tags: Shipment, Web Site Development, Web Technology, Channel Management, Internet, Marketing
- Software downloads 2006-07-20
- IBS Package Track (zip)
- With IBS Package Track, you can track packages from the United States Postal Service USPS, United Parcel Service UPS, DHL, and FedEx. It is as easy is copy, paste, click. Your results appear instantly with proper Internet connection.Great for online businesses involving shipments. This version is the first release on...
- Tags: Internet
- Software downloads 2007-06-25
- << Previous
- page 1 of 1
- Next >>
