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- SysAdmin and/or Desktop Support
- Good Day all,I work for a fairly large company, well over 38,000 employees. I understand that in smaill or even midsize companies, one must wear many hats(Exchange admin, helpdesk or even desktop support). In a large company, ones rule is rather specific. But at this company, they use...
- Tags: Desktops, michmoor@..., desktop, SysAdmin, Desktop Support
- Discussion threads 2007-08-20
- TechRepublic needs bloggers for Desktop Support, Storage, and Wi-Fi
- TechRepublic is currently in the process of hiring bloggers in three key topic areas: Desktop Support - Cover best practices for working in a help desk or desktop support environment, dealing with end users, and handling various desktop management technologies. This will also include troubleshooting tips for hardware, operating systems and...
- Tags: Desktop, Storage, Techrepublic, Wireless, Blogging, Blogs, Blog
- Blog posts 2007-06-13
- Desktop Support Staff Should Not Assume That All Users Are Stupid
- My wife works for a large international management consulting firm, whose name I won't disclose for legal reasons and as not to embarrass the company due to the unprofessional behavior of some of its desktop support staff. Anyhow, my wife's company issued laptop was acting up and causing her...
- Tags: desktop, Why Me Worry?, it management, hardware, desktop support, laptop computer, help desk
- Discussion threads 2007-02-13
- Desktop Helpdesk position?
- Need some tips on desktop support tasks. Most of my background is network support. I have an interview for desktop support, just looking for some key tips!Not sure if this is what you are looking for...I think you are asking exactly what the job would/could entail. Based on that...
- Tags: desktop, hardware, jvillapu@..., network, networking, security, software, windows
- Discussion threads 2007-01-29
- Desktop Support Model
- Does anyone have any recommended numbers on desktop support technicians per workstations supported for contiguous and/or disparate locations they would kindly share? I’ve seen them in the past but can’t find any studies, or whitepapers anywhere.
- Tags: kedaniel@..., management, desktop support, it management, desktop
- Discussion threads 2006-08-29
- ITIL Compliant helpdesk software - what do you use?
- Hi All,We are looking to replace our current helpdesk solution called Kayako with an ITIL compliant helpdesk solution that has the following requirements:Web basedEasy for end users and technicians to useFully configurable fields so the end user is not confusedSolid reporting engine for SLAs met, breached, individuals performance, MTTR etc...
- Tags: Remedy Corp., help desk, ITIL, helpdesk, desktop support, network management, desktop management, TrackIT, simon@..., it management, software
- Discussion threads 2006-08-25
- Desktop Support Metrics/Industry Standard reporting
- Hello Everyone, I've been a member of TR for years. This is one of my vew posts, Im hoping someone could help me with this:I just accepted a new position as a Regional IT Support and Services Manager, HD and desktop support. Does anyone have any " list" or caluclators...
- Tags: Desktops, desktop
- Discussion threads 2005-10-01
- Desktop versus Infrastructure - Which is harder to maintain
- There is a debate on-going as to whether it is harder to administer and maintain a secure desktop configuration versus a secure infrastructure or even an enterprise software application. Setting aside the skill level differences, which one is harder?Depends on your definition of 'Infrastructure'Getting to the point where you...
- Tags: change management, ChangeAdvocate, desktop, Infrastructure, off-topic, server
- Discussion threads 2005-03-19
Additional Resources
- Desktop Support Resource Guide, Second Edition ISO
- Burn your own CD version of TechRepublic's Desktop Support Resource Guide, Second Edition CD-ROM, the companion to the book Desktop Support Resource Guide, Second Edition . Get timesaving tools, insightful tips, and proven solutions just for desktop support pros. This bonus CD-ROM contains checklists, forms, and tools to meet your...
- Tags: ISO, Desktops, Hardware
- Download resources 2004-11-10
- ContactMirror for Outlook (zip)
- ContactMirror for Outlook is provided for Palm handheld users. It is used to synchronize contact data between Palm Desktop and Microsoft Outlook. ContactMirror runs on Windows desktop, it is compatible with all devices which are compatible with Palm Desktop, including the latest Palm Desktop 4.1.4. Compatible with Palm Desktop 4.1.2...
- Tags: Palm Inc., Microsoft Outlook, Groupware, Microsoft Office, Desktops, Office Suites, Software, Enterprise Software, Hardware
- Software downloads 2007-01-26
- Remote Desktop Support / Services
- Do you think remote desktop support will take over the internet? There is several reasons why remote desktop connection is the best solution for customers. Why do you think that internet customers will use this resource?Sincerely,James HinkleRemote Desktop Services LLChttp://www.rdptechs.net
- Tags: INTERNET, jhinkle@..., remote desktop
- Discussion threads 2007-09-12
- Desktop Support Resource Guide, Second Edition - PDF
- Get timesaving tools, insightful tips, and proven solutions just for desktop support pros. Whether operating Windows 9x, NT, 2000, or XP, you can maintain the computers, peripherals, and networks, while educating end users on proper PC maintenance. BONUS additional download: checklists, forms, and tools to meet your desktop support challenges....
- Tags: Adobe PDF, Tool, Productivity, Desktops, Microsoft Office, Hardware, Office Suites, Software
- Download resources 2005-07-20
- End User/Desktop Support - Processes & Best Practices
- I'm looking to pull together a list of best practices or processes that should be implemented and documented for an IT team of desktop support specialists. Any suggestions. The few that I already have are:Local Admin PW resetsNetwork Account Creation in ADCreating PC imagesTriageAssigning priorites to multiple calls.Elevating a...
- Tags: jengianfrancesco@...
- Discussion threads 2007-02-21
- Lockdown Desktop
- Hi all,This is more of a nuisance than a real problem. In my work of tech support, I travel around to different companies. At times, I need to get access to my office desktop from my client's PC, so I use Remote Desktop RDP to log in. This works great...
- Tags: Desktops, desktop
- Q&A 2005-07-29
- Wallpaper and desktop theme are corrupted....
- Hello all,I am experiencing a problem with my desktop computer (Dell, Inspirion 4500, Win XP home edition).A new wallpaper is "stuck" on my desktop and I cannot change it any more. When I restart my PC, the old wallpaper shows for a sec, then a new simple blue wallpaper takes...
- Tags: desktop, mosheb@...
- Discussion threads 2007-01-10
- DeskShade (dmg)
- DeskShade has a simple objective: make you enjoy your desktop. Hide your desktop icons with a smooth fade, then pick your favorite desktop and see it rotate on 3D cube. Desktop organizer with your personal albums and iPhoto support. To change the color scheme of a picture, simply use the...
- Tags: MacRabbit, DeskShade, DeskLock, Desktops, Hardware
- Software downloads 2006-07-10
- The Promise of Desktop Virtualization: Desktop Virtualization Can Help Rein in the Costs of Managing and Maintaining PC Infrastructures
- Much like server virtualization, virtualizing desktops involves separating the physical location of a client device from its logical interface. In practical terms, desktop virtualization allows end users to access all of their data and applications without being tied down to a specific hardware device. It also allows IT departments to...
- Tags: PC, International Data Group, Desktop Virtualization, Desktops, Hardware
- White papers 2008-06-23
- DesktopX (exe)
- DesktopX is a program that lets you design your very own desktop. Use widgets to enhance your desktop experience or build a completely new desktop interface from scratch. The program includes support for hot keys that can hide and show desktop widgets, and it supports animation, sound, and other features...
- Tags: DesktopX, Desktops, Hardware
- Software downloads 2006-08-30
- Desktop Delivery: Making Desktop Virtualization Work
- This whitepaper discusses Desktop Virtualization and the impact on desktop management challenges. While Desktop Virtualization puts the desktop into the data center, it is not a panacea for desktop delivery. Desktop Virtualization works best as part of a comprehensive Desktop Delivery approach which focuses on the most efficient way to...
- Tags: Desktop Virtualization, Desktop Delivery, Desktops, Hardware
- White papers 2008-04-01
- Remote Desktop
- Question: Does Vista Ultimatehave the "Remote Desktop Web Connection" capability or not?Yes and NoVista does NOT have Remote Desktop Web Connection. However, you can install it using Remote Desktop Web Connection for Server 2003. Remember to install IIS first.You can download Remote Desktop Web Connection for Server 2003...
- Tags: remote desktop, ron1007@..., Remote Desktop Web Connection, windows, windows vista, desktop
- Discussion threads 2007-03-01
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