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- Leading Tuberculosis Treatment Facility Eases Work Order Process With Electronic Forms
- To keep pace with clinic activity and best serve the public, Suburban Cook County Tuberculosis Sanitarium District SCCTSD staff must be able to efficiently initiate and track work orders. SCCTSD uses paper forms with carbon copies to initiate and track work orders. The paper-based process is time-consuming, makes it difficult...
- Case studies
- Roll Call (zip)
- An employee in and out board and a secure instant messaging system. With Roll Call, you only need to remember to change it when you leave your desk, not when you return. When you click your mouse or type on your keyboard for the first time after being away from...
- Software downloads 2008-03-27
- Biometric HP Manager (exe)
- Biometric Handpunch Manager allows you to manage all of your Handpunch devices in seconds. Backup, Restore, Synchronize, Date and Time Setup, Bell Schedules, Device Calibration, User Enrollment, and Transfer - do it all right from your desk. Version 6.12.44 includes unspecified updates.
- Software downloads 2007-11-21
- Biometric Handpunch Manager Personal (exe)
- Biometric Handpunch Manager allows you to manage all of your Handpunch devices in seconds. Backup, Restore, Synchronize, Date and Time Setup, Bell Schedules, Device Calibration, User Enrollment and Transfer - do it all right from your desk. Version 6.12.44 may include unspecified updates, enhancements, or bug fixes.
- Software downloads 2007-09-20
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Software downloads 2007-06-07
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Software downloads 2007-02-08
- Biometric Handpunch Manager Professional (exe)
- Biometric Handpunch Manager allows you to manage all of your Handpunch devices in seconds. Backup, Restore, Synchronize, Date and Time Setup, Bell Schedules, Device Calibration, User Enrollment and Transfer do it all right from your desk.
- Software downloads 2006-09-07
- New Helpdesk
- We're looking to implement a new helpdesk...I've had a look at stuff like Liberium and Ilient...Is there anything else, that's cheap but does a good job?TrackITHiya,TrackIT is fairly cheap and works well, particully if you want a quick implementation.HTH,VawnsI like HelpstarI like a little program called Helpstar www.Helpstar.com you can...
- Discussion threads 2006-06-27
Additional Resources
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- White papers 2005-08-24
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- White papers 2006-08-14
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Discussion threads 2006-08-12
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Case studies
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Discussion threads 2005-02-07
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Book chapters 2005-07-06
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Case studies
- AmberCat Help Desk (exe)
- AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both...
- Software downloads 2006-03-17
- Help Desk Package
- Hi,I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.Thanks!RE: Help Desk PackageWe are implementing a package called Connectwise (www.connectwise.com). It looks...
- Discussion threads 2007-01-26
- Trends 2005: IT Service Desk
- In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. Embracing best practices is always...
- White papers 2004-11-01
- The Benefits of a Single Point of Contact
- In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice. In many respects, the service desk's role as the single point of contact is one of the most important facets because...
- White papers 2006-08-10
- 10 ways to convince your staff to use the help desk
- Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel comfortable with help desk operations. Here are 10 practices your help desk can use to improve...
- Download resources 2008-02-21
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