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- Servers to Desktops?
- Servers to Desktops?I am posting this message in this Category because I know that Server people have a better idea of what is going on than Desktop people, and I need a Super Tech to answer some Questions for me.Okay, short and sweet, my Goal is design an Outrageous System,...
- Tags: Desk Top, SERVERS, desk tops, hot rodding, high performance, pcs, tweaking, upgrading, processor, the_webninja@..., hardware, Microsoft Windows XP, desktop, RAM, server, performance
- Discussion threads 2006-07-13
Additional Resources
- TOPS Supermarket Uses Linux to Keep Shoppers Shopping
- TOPS Supermarket takes pride in being the first supermarket chain in Thailand to centralize its quality control and distribution, and to guarantee that prices charged at the registers match those marked on store shelves. The system's instability proved too costly. TOPS in addition to offering high quality products at the...
- Tags: Supermarket, Oracle Corp., TOPS Supermarket, Linux, Databases, Enterprise Software, Application Servers, Storage, Operating Systems, UNIX, Middleware, Software, Data Management, Hardware
- Case studies
- Honda Fit Tops Videos (widget)
- See what the top 10 music videos are this week on Yahoo Music by running this Honda Fit Tops Videos widget. Simply click on the name of the song to view the video. Using Honda Fit Tops Videos, you can also find out about Honda's latest and greatest hatchback, the...
- Tags: Honda Motor Co., Yahoo! Inc., Video, Corporate Communications, Marketing
- Software downloads 2007-07-06
- An Efficient Filter for Denial-of-Service Bandwidth Attacks
- This paper presents an efficient method for detecting and filtering denial-of-service bandwidth attacks. The system called TOPS Tabulated Online Packet Statistics can monitor a large number of network addresses in a compact, fixed-size structure using several effective heuristics. The paper demonstrates that TOPS can detect bandwidth attacks in a standard...
- Tags: Denial Of Service, University Of Melbourne, Attack, Bandwidth Attack, Security
- White papers 2008-01-01
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- Linux r/evolution: What's next?
- I read that article, that was an excelent artcileLinux/UnixMy favorite has proven itself in the server room. Oracle supports itmakes money off it, Google has proven that you can save money and absolutely trust Linux with business critical functions. IBM, well.. IBM is just backing another winner.Now Linux...
- Tags: UNIX, Operating systems, OPEN SOURCE, DanLM, Linux
- Discussion threads 2007-10-23
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- McAfee Total Protection for Network is an enterprise-class network security center
- I am writing to you live from the Mandalay Bay Convention Center in Las Vegas while attending Interop. While here, I make it a point to identify new products that are of interest to those who can not attend. First up is the McAfee Total Protection ToPS for Network product...
- Tags: McAfee Inc., Security, Network, Blade, Network Security, ToPS Suite, Content Security Blade Server, Blade Servers, Utility Computing, Servers, Networking, Hardware, Rick Vanover
- Blog posts 2008-04-29
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-02-08
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- AmberCat Help Desk (exe)
- AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both...
- Tags: Help Desk, Call Centers, E-mail, It Operations, Online Communications
- Software downloads 2006-03-17
- Help Desk Package
- Hi,I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.Thanks!RE: Help Desk PackageWe are implementing a package called Connectwise (www.connectwise.com). It looks...
- Tags: melomane, help desk, Help Desk Package
- Discussion threads 2007-01-26
- Trends 2005: IT Service Desk
- In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. Embracing best practices is always...
- Tags: Service Desk, Information Technology, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2004-11-01
- The Benefits of a Single Point of Contact
- In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice. In many respects, the service desk's role as the single point of contact is one of the most important facets because...
- Tags: Service Desk, Benefit, It Services
- White papers 2006-08-10
- 10 ways to convince your staff to use the help desk
- Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel comfortable with help desk operations. Here are 10 practices your help desk can use to improve...
- Tags: Jeff Dray, Help Desk, Call Centers, It Operations
- Download resources 2008-02-21
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