Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- Desk top goes blank/Pop up blockers
- 1.When I open internet explorer 2 min. later an error report will pop up asking me to send or dont send. I hit dont send then my desk top goes blank and I have to reboot to get it back. What can i do to fix this.2. I made the...
- Tags: feedback, suggssean@..., Desk Top
- Discussion threads 2006-12-13
- Servers to Desktops?
- Servers to Desktops?I am posting this message in this Category because I know that Server people have a better idea of what is going on than Desktop people, and I need a Super Tech to answer some Questions for me.Okay, short and sweet, my Goal is design an Outrageous System,...
- Tags: Desk Top, SERVERS, desk tops, hot rodding, high performance, pcs, tweaking, upgrading, processor, the_webninja@..., hardware, Microsoft Windows XP, desktop, RAM, server, performance
- Discussion threads 2006-07-13
Additional Resources
- is it possible to run my laptop to my desk top floppy drive
- im doing a system retore disc for my lap top incase it crashes i hvae no cds with it but i dont have a floppy drive to install it to and i need to so is it possible to run it to my desk top and use its floppy...
- Tags: thenewdad@..., laptop computer, floppy drive, floppy disk
- Discussion threads 2007-08-28
- wireless printing to my desk top
- i recently bot a laptop and have connectd to my desktop with a lynksis router. internet is fine . i am having trouble with printing. desktop is windows xp home,laptop is windows xp media. i did the sharing . i have been told to get the ip address from the...
- Tags: drisc23@..., networking, printing, wireless
- Discussion threads 2007-01-08
- wireless printing to my desk top
- i recently bot a laptop and have connectd to my desktop with a lynksis router. internet is fine . i am having trouble with printing. desktop is windows xp home,laptop is windows xp media. i did the sharing . i have been told to get the ip address from the...
- Tags: drisc23@..., networking, printing, wireless
- Discussion threads 2007-01-08
- windows is no longer on my desk top
- we have no windows, no icons, no start menu, and it won'ts a product key helpIs this a recent install......and you didn't activate the system with MS?Have you Tried to restart and choose "Last Known..."?HelpI am new to this, but we have tried to restart and a box comes up...
- Tags: Construction, lstuartreno@..., window
- Discussion threads 2007-06-13
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- Help Desk Triage Policy
- The help desk group within the Information Technology Department will define items that are mission critical to the operation of the company. Similar to the triage process in an emergency room at a medical center, certain activities within the organization are mission critical. The details provided within this policy...
- Tags: Help Desk, Call Centers, It Operations
- Download resources 2008-08-22
- Recruiting for the Service Desk
- Good customer service skills should be recognized as, if not more, important than technical skills. When this recognition is truly accepted within IT, Service Desk staffs are more likely to be paid salaries reflecting the specific skill set that they bring to the organization. If we have an internal Service...
- Tags: Service Desk, Customer Service, Skill, Recruiting, It Services
- White papers
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-02-08
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- AmberCat Help Desk (exe)
- AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both...
- Tags: Help Desk, Call Centers, E-mail, It Operations, Online Communications
- Software downloads 2006-03-17
- Help Desk Package
- Hi,I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.Thanks!RE: Help Desk PackageWe are implementing a package called Connectwise (www.connectwise.com). It looks...
- Tags: melomane, help desk, Help Desk Package
- Discussion threads 2007-01-26
- Trends 2005: IT Service Desk
- In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. Embracing best practices is always...
- Tags: Service Desk, Information Technology, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2004-11-01
- << Previous
- page 1 of 1
- Next >>
