Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Ring4Freedom (exe)
- Have you ever been trapped in a conversation with an annoying person and prayed that your phone would ring to give you "an out"? Ring4Freedom has answered your prayers. Ring4Freedom is software that will ring your cell or desk phone at your command. Simply press the hotkey and your phone...
- Tags: Phone, Ring4Freedom, Telecom & Utilities
- Software downloads 2005-06-20
- More ringtones to drive your co-workers crazy
- Hey - why don't they invent a phone you can take with you?How often do co-workers leave cell phones on their desk while wandering? Sheesh!A favourite Dilbert strip:A cube-dweller returns to ask, "Anyone seen my cell phone?"Alice replies, "Was it small, metallic and flushable?"-- if this happens in our office,...
- Tags: co-worker, cell phone, telephone, jason.d.thomas@..., security, networking
- Discussion threads 2007-02-15
- Caller ID: arguments for and against enabling it on the help desk
- While I don't work at...a help desk, I do have a comment re: the following statement."On the other hand, by having caller ID, the analyst was in a better position to help the caller, even in being able to address the caller by name. By doing so, the call...
- Tags: Call centers, boxfiddler, help desk, caller ID, telephone
- Discussion threads 2007-04-14
- Recognising the signs of help desk burnout
- Do you find help desk work to be a chore lately? Is it hard to get up in the morning and get yourself into the office? Are you finding it harder to pick up the phone and sound cheerful and interested? Do the users get on your nerves these days,...
- Tags: Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-04-18
- What else can the help desk do?
- The help desk does not have to confine its activities to the traditional roles of reporting faults, password resets, change requests, software advice and so on. The great asset of the help desk is that it is manned during all working hours so that if any thing...
- Tags: Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-02-17
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- The Evolution of the IT Help Desk to the Service Desk: An Examination of Current and Future Trends
- What's so great about a help desk? Plenty, if it has kept pace with evolving information technology. The technology environments have made quantum leaps in the past decade, but most organizations are still operating with the dated model of simpler times, when fewer things went wrong. In that era, sending...
- Tags: Service Desk, Information Technology, CompuCom, Help Desk, Call Centers, Strategy, It Services, It Operations, Management
- White papers 2006-01-01
- Cisco Case Study: Extension Mobility
- Like many companies, Cisco Systems has more employees than desks in certain locations. To make desk sharing practical, Cisco needed a way for employees to keep their personal phone extensions even if they used one desk one day and another the next-possibly in different cities. To ensure productivity, employees would...
- Tags: Mobility, Cisco Systems Inc., Extension Mobility
- Case studies
- UNICOM Technology Group Case Study: Massachusetts Based Organization
- The client significantly expanded their IT infrastructure to include 7,000 desktop computers that needed ongoing service and support. Staffed by only one professional, the help desk had been taking incidents by phone, voice mail and email. With the expanded infrastructure, they needed a better solution to handle the increased help...
- Tags: Unicom, Help Desk, Call Centers, It Operations
- Case studies
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Reminder Forwarding 2007 (exe)
- Automatically sends your Outlook reminders to your mobile phone when you are not at your desk. When any of your Outlook reminders pop up, Reminder Forwarding will wait for you to click Snooze or Dismiss. If you do not click on the reminder within 60 seconds your reminder will instantly...
- Tags: Phone, Blue Lakes Technology, Mobile, Cell Phone, Microsoft Outlook, Advertising & Promotion, Cellular Phones, Telecom & Utilities, Microsoft Office, Office Suites, Software, Marketing, Consumer Electronics, Personal Technology
- Software downloads 2007-04-26
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-02-08
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- CompuCom's Enterprise Help Desk Reduces Call Resolution Time by Growing Its Client Specific Knowledge Database
- CompuCom's help desk was selected to provide support for a large, international winery. This client had a number of unique internal applications related to functions such as HR, expense reporting, and CRM. Many of the client's employees operated from remote locations, often connecting through a VPN on dial-up phone lines....
- Tags: Knowledge, CompuCom, Help Desk, Call Centers, Strategy, It Operations, Management
- Case studies
- << Previous
- page 1 of 1
- Next >>
