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derby city council

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City Council's New Integrated System Saves Time and Improves Customer Service: Derby City Council provides a range of services for the residents of the central England city of Derby. When residents call with service requests, customer service advisers from the Council provide them with information and set up appointments for specialist officers to carry out work. The advisers had been using...; Tags: Customer Service, Resident, Advisor, Microsoft Corp., Derby City Council, Product Marketing, Customer Relationship Management (CRM), Investment, Enterprise Software, Marketing, Software, Finance; Case studies

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Vehicle Fleet - Christchurch City Council: Christchurch City Council has a large vehicle fleet and recently undertook a comprehensive process to assess and determine where improvements to sustainability could best be gained. Christchurch City Council found that the use of fleet vehicles was an emotive issue for staff, especially when council looked to decrease fleet numbers....; Tags: Vehicle, Council, Christchurch City Council, Quality, Business Operations; Case studies
City of Edinburgh Council Works Towards Delivering Smart City Vision With Infrastructure Optimisation Model: Based in Scotland's capital city, the City of Edinburgh Council provides a range of services from more than 70 principal locations to 480,000 citizens, businesses, and organisations in Edinburgh and Lothian. In 2005, the City of Edinburgh Council embarked on a service-led IT transformation programme with its outsourcing partner BT....; Tags: Edinburgh, City, Vision, Business Structures, Outsourcing, Strategy, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Management; Case studies 2007-09-01
New Service Information System Helps City Council Deliver Citizen-Centric Services: Senior officials and elected members at Derby City Council in the U.K. have created a new Customer Service Information System CSIS to enhance service delivery to citizens. This removes the need for repeat calls to separate city council departments by providing citizens with a single point of contact for public...; Tags: Information System, Microsoft Corp., Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Microsoft Office, Software, Marketing, Office Suites; Case studies
HP Case Study: Chester City Council: Chester City Council consists of 60 elected councillors and employs 700 people who work from ten buildings in the city. The company was facing problems with servers falling off the old network and its structure made it difficult to find where those problems were coming from. The network was also...; Tags: Hewlett-Packard Co., Network, Chester City Council, Networking; Case studies

TAP Helps Council Improve Learning Facilitation Skills: Leeds City Council is the second largest Metropolitan District Council in the UK, employing approximately 32,000 people, about 10,000 of which are computer users. It was important for Leeds City Council that they retained their team of associate trainers, many of whom have worked for the Council for several years....; Tags: Training, Leeds City Council, Workforce Management, Human Resources; Case studies
Braganca Paulista City Council Reaches Out to Citizens Through New Oracle-Based Web Site: Founded 208 years ago, one of the oldest city councils in Sao Paulo, Braganca Paulista City Council serves 120,000 residents. The council wanted to provide a graphic interface to support a new Web site and deploy a solution that helps create access rules and forms in addition to generating reports...; Tags: Web, Oracle Corp., Council, Web Site, City Council, Web Site Development, Web Technology, Application Servers, Channel Management, Middleware, Enterprise Software, Databases, Internet, Software, Marketing, Data Management; Case studies
Newport City Council Simplifies Content Management and Improves Constituent Service: Newport City Council, the eighth largest authority in Wales, provides a variety of services such as education, leisure, housing, social services, planning, and highways. Newport City Council was keen to maximize the information available to residents and businesses online. To do this, the council realized it needed a content management...; Tags: Oracle Corp., Council, Content Management, Web Technology, Enterprise Software, Software; Case studies 2007-05-01
Birmingham City Council Delivers EDMS and E-government Services on Network Appliance Technology: Birmingham City Council is Europe's largest council, employing some 55,000 staff and providing services to more than one million citizens. The need to conserve space, improve document control/access, streamline workflows, and meet e-government objectives led the council to pursue an Electronic Document Management Solution EDMS. Birmingham City Council deployed an...; Tags: Network Appliance Inc., Council, NetApp, Birmingham City Council, E-government, Storage, Government, Hardware; Case studies
The City of Austin Texas Is Focused on Improving Its Existing Performance Measurement System: The City Auditor, who reports to the City Council separately from city management, hired a Deputy City Auditor in 1985 with considerable government performance auditing experience to build audit staff capabilities in performance auditing, and initiate City performance audits. The City Auditor's Office's performance audits led to adoption or improvement...; Tags: Audit, Performance, City Auditor, Performance Management, Financial Accounting, Human Resources, Workforce Management, Finance; Case studies
Auckland City Upgrades Critical SAP System in Just 9 Weeks: With 1937 staff serving more than 162,000 ratepayers and a population of 401,000, the Auckland City Council is one of the largest in the Australasian region. Keeping such a diverse organisation running smoothly is a complex task. Unlike large companies in the private sector, the council was not able to...; Tags: SAP AG, Enterprise Resource Planning (ERP), Enterprise Software, Customer Relationship Management (CRM), Software; Case studies
South Pacific Capital City Council Replaces Linux for Service, Security, and More: Like other public sector organizations, Noumea City Council relies heavily on its technology to aid delivery of essential services to the populace. However, the city government's management identified that its complex technology environment - a mix of Linux, Microsoft, and other technologies - hampered its ability to introduce new technology,...; Tags: Security, Microsoft Corp., Linux, Government, UNIX, Operating Systems, Open Source, Software; Case studies 2006-09-01
SAP Case Study: Salford City Council: Salford City Council, situated to the west of the Greater Manchester conurbation, provides just under a quarter of a million residents with their council services and employs 11,500 staff. Previously the council had difficulty in identifying the overall purchasing pattern, as different departments used numerous suppliers. Salford Council recognised that...; Tags: Staffing, Council, SAP AG, Operational Accounting, Finance; Case studies
Southampton City Council Achieves Compliance With the Freedom of Information Act: Southampton City Council is a sizeable Local Authority with sixteen electoral areas covering a large population of 217,455. One of their key challenges has been to implement the measures necessary to comply with their obligations under the Freedom of Information Act. Southampton City Council quickly realised that the key issue...; Tags: Siemens AG, Compliance, Obligation, Southampton City Council, Business Structures, Finance; Case studies
Centralised Management of IT Infrastructure Delivers New Efficiencies for City Council: Helsingborg City Council delivers a range of IT services for employees and local citizens. Its systems were historically managed by 11 departments, each with its own technology supplier. As a result, the architecture comprised multiple Microsoft Windows operating systems and many versions of the same applications. This fragmentation required engineers...; Tags: IT Infrastructure, Information Technology, Microsoft Corp., Helsingborg City Council, Strategy, Remote Access, Management; Case studies
Westminster City Council to Save GBP35 Million (US$65.4 Million): One of London's largest city councils, Westminster City Council governs more than 220,000 residents and 47,000 businesses that collectively generate 2.2% of the United Kingdom's GDP. Westminster is set to transform service delivery while saving an estimated GBP35 million over 10 years. To achieve this, Westminster City Council installed Oracle...; Tags: Oracle Corp., Westminster, Product Marketing, Operational Accounting, Enterprise Software, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Finance, Software; Case studies
Edinburgh City Council Delivers Papers Online Scheme to the Public: The City of Edinburgh Council was looking to launch its 'Council Papers Online' scheme to the public, allowing them to access all council committee documents - agendas, reports, and minutes - through their website. Additionally, Community Councils and Local Development Committees had to have piles of paper delivered for meetings...; Tags: Datum International, Edinburgh City Council, KnowledgeWorker, Document Management, Content Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance; Case studies 2007-10-04
Wellington City Council Secures Enduring Gains With IBM Global Financing: When Wellington City Council decided to modernise its ageing fleet of 1,200 personal computers, it sought an enduring solution that would preserve gains well into the future. IBM Global Financing provided the council with an affordable, flexible and efficient financing solution that places a new personal computer or notebook on...; Tags: Financing, IBM Corp., Investment, Financial Accounting, Finance; Case studies
Hull City Council Leverages Spatial Assets to Boost Responsiveness and Transform Disaster Management: Hull City Council wanted to maximize use of location-based asset information for users within council departments and the general public and comply with the "Transformational Government - Enabled by Technology" initiative to build services around the needs of citizens while releasing resources for "Frontline" services. The challenge was to accelerate...; Tags: Asset, Oracle Spatial, Oracle Corp., Disaster Management, Asset Management, Disaster Recovery, Operational Planning, Business Operations, Data Management; Case studies 2008-04-01
Coventry City Council Cuts Overhead by US$414,000 by Migrating 24% of Spend to Online Purchasing: Coventry City Council provides local government services to 306,000 residents and businesses in the United Kingdom's eleventh largest city. Coventry City Council wanted to streamline and e-enable financial and purchasing processes following a government Best Value Review assessment and improve budget management and gain advance visibility of spending by introducing...; Tags: Oracle Corp., Council, Coventry City Council, Channel Management, Government, Operational Accounting, Marketing, Finance; Case studies 2008-02-01

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