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- California Department of Corporations Updates Call Center, Boosts Constituent Service
- The Department of Corporations is the investment and financing authority in the State of California. It licenses and regulates financial-services and securities-related businesses that operate in the state. As part of a state initiative to use information technology to make state offices more responsive to the public, the Department implemented...
- Tags: Customer Service, Call-center, California, Financing, Microsoft Corp., Department Of Corporation, Customer Relationship Management (CRM), Call Centers, Product Marketing, Investment, Financial Accounting, Enterprise Software, Software, It Operations, Marketing, Finance
- Case studies
Additional Resources
- Petron Corporation Achieves Zero Backup Failure, 100% Recoverability With BrightStor ARCserve Backup
- Petron Corporation had reliability issues with its previous backup solution. The IT department's Network Operations division performed full online backup of their core SAP using Super Digital Linear Tapes SDLT. But these sometimes failed, leaving them to rely on their archive logs to update the backup, which was a very...
- Tags: Computer Associates International Inc., CA BrightStor, Backups
- Case studies
- Is the Bank Merger Regulatory Review Process Ripe for Change?
- In this renewed era of megamergers, including the recent mergers of Bank of America Corporation/FleetBoston Financial Corporation and JP Morgan Chase & Co./Bank One Corporation, one again revisits the extensive burden of the regulatory approval process. The existing process is complex with differing competitive analysis by banking agencies and the...
- Tags: Bank, Merger, Gramm-Leach-Bliley Act, Mergers & Acquisitions, Banking, Regulations, Investment, Finance, Financial Services, Government
- White papers 2005-04-01
- Goodrich Corporation Replaces Hundreds of Legacy Systems, Integrates ERP/PDM and Leverages Hosting for Collaborative Enterprise-Wide Knowledge Sharing
- Goodrich Corporation wanted 217 legacy systems in place, 40 representing product development data and 4,200 users worldwide unable to collaborate on critical product development issues or utilize intellectual capital. The challenge faced was the burdened IT department which is powerless to anchor dynamics resident in hundreds of applications and competitors...
- Tags: Goodrich Corp., Siemens AG, Legacy System, Product Development, Hardware Upgrade, Product Marketing, Strategy, Research & Development, Business Operations, Hardware, Marketing, Management
- Case studies 2007-09-01
- user data privacy cannot be compromised with sys admin rights
- My boss is concious that why sys admin have the right to access each right including mails, user data. How could I make him understand that he must trust on sysadmin's about thatAccess rights are essential to job functionIt sounds like your boss is not in the habit of using...
- Tags: computer, networking, scorpio_as@...
- Discussion threads 2004-10-19
- Japanese Corporation Increases Data Storage and Centralizes Data Management
- Ajinomoto System Techno Corporation, located in Kanagawa-ken, Japan, was founded in 1990. With rising amounts of data and increasing numbers of business users, Ajinomoto System Techno Corporation needed a storage solution that could store and effectively manage rising volumes of data. NEC iStorage NS430 appliances, powered by Microsoft Windows Storage...
- Tags: Data Storage, Microsoft Corp., Data Management, Storage, Storage Management, Hardware
- Case studies
- Sandia Corporation Leverages Sun Java Studio Enterprise Application Framework to Speed Development
- Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin company, for the U.S. Department of Energy's National Nuclear Security Administration. It faced the challenge of developing an enterprise-wide inventory tracking and equipment maintenance system for its customer. The new application would replace an eight-year-old, non-distributed application. The...
- Tags: Sun Microsystems Inc., Sun Java, Enterprise Application, Sandia, Programming Languages, Channel Management, Java, Software Development, Software/Web Development, Marketing
- Case studies
- What your CRM investment can do for you
- Information--it can take your business right to the top. But only if you know how to use it correctly. If sales doesn't know what customer service knows, and customer service doesn't know what the credit department knows, your relationships with customers can be damaged. This white paper from the Touchtone...
- Tags: Customer Service, Investment, IBM Corp., CRM, Product Marketing, Customer Relationship Management (CRM), Sales Strategy, Marketing, Enterprise Software, Software, Sales
- White papers
- Oracle Case Study: Health Care Service Corporation
- Health Care Service Corporation HCSC wanted to better serve employees and management with self-service applications, eliminate paper, streamline HR and benefits processes, and consolidate and web-enable its time and attendance systems. Health Care Service Corporation upgraded to Oracle's PeopleSoft Enterprise 8.8, including six employee self-service applications and three manager self-service...
- Tags: Oracle Corp., Health Care, Self-service Application, Benefits, Vertical Industries, Healthcare, Human Resources, Enterprise Software, Software
- Case studies
- Chevron Corporation: Fueling Growth
- This webcast explains why Chevron Corporation, producer/transporter of crude oil and natural gas in approximately 180 countries, relies on HP Integrity systems to help run their business applications.
- Tags: Hewlett-Packard Co., Chevron Corp., Telecom & Utilities
- Webcasts 2007-01-01
- Innovation: The CIO's secret weapon
- The CIO is one of the few officers of the corporation with a robust knowledge of the processes and practices of nearly every facet of that corporation. Here's how to take advantage of that secret weapon. by Patrick Gray
- Tags: Innovation, CIO, Knowledge, Information Technology, Patrick Gray, Prevoyance Group, Strategy, Management
- Blog posts 2008-06-18
- Sterling Commerce case study: Ball Corporation
- Learn how Ball Corporation streamlined their supply chain processes while integrating several acquisitions, replaced legacy EDI platforms, and extended B2B solutions and strategies to their trading community.
- Tags: E-business/E-Commerce, Software, Enterprise Software, Corporate Law, Mergers & Acquisitions, B2B, Supply Chain Management (SCM), EDI, Sterling Commerce, Internet, Investment, Finance, Business Operations
- Case studies 2007-08-01
- Symantec Corporation Selects Salesforce as Platform for Merger; Deploys to 3,900 Employees in Less Than Four Months
- In July 2006, Symantec Corporation merged with VERITAS Software, making it the world leader in providing solutions to help customers assure the security, availability, and integrity of their information. The company used the merger as a catalyst to rethink its CRM strategy and create a common CRM platform for the...
- Tags: Salesforce.com Inc., Symantec Corp., Merger, Sales Force Management, Sales
- Case studies
- MTR Corporation Uses New-Generation HRMS to Help Streamline HR Management
- Every day, up to 2.5 million people travel on Hong Kong's mass transit railway system. Owned and operated by MTR Corporation, the rail network spans over 91 route-kilometers with 53 stations and five depots. In 2006, the organization reported a turnover of HK$9,541 million (US$1.2 billion). MTR Corporation is recognized...
- Tags: Oracle Corp., Streamline, HRM, Human Resource Management (HRM), Human Capital, Organizational Structure, Human Resources, Workforce Management
- Case studies 2007-09-01
- West Corporation Improves Cost Control and Competitive Advantage With Optimized IT
- West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies, organizations and government agencies. To ensure the agility and responsiveness of these systems, which includes 6,000 servers, they needed to find an Enterprise IT Management EITM solution that could help it deliver a...
- Tags: Information Technology, Competitive Advantage, Cost Control, Computer Associates International Inc., Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- Case studies 2008-02-01
- Harris Corporation Streamlines Manufacturing Assembly Operations
- Harris Corporation, an international communications and information technology company, serves government, defense, and commercial markets. Harris Corporation wanted to provide product design, implementation, and testing teams with instant access to product data and information and communicate change requests and assembly instructions. The challenge was to unlock highly technical information to...
- Tags: Oracle Corp., Manufacturing, Government, Product Marketing, Marketing
- Case studies 2008-03-01
- Corrections Corporation of America Reduces Processing Errors by 95% and Accelerates Inmate Booking With Real-Time Integration Process
- Corrections Corporation of America CCA specializes in the design, building, and management of prisons and detention facilities. The company wanted to create a flexible and efficient process for booking and processing inmates. The challenge was to reduce data errors and accelerate inmate entry time. The company worked with Bias Corporation,...
- Tags: America, Oracle Corp., Booking, Integration, Business Structures, Finance
- Case studies
- Microsoft Access Reports - Separating Information
- I have created a report where specific information is ordered by department and I'm trying to get each department on a separate page in the report but I get the accounting department on one page and part of the sales department, and so on. I'd like to know how to...
- Tags: RPosten@..., Microsoft Corp., Microsoft Access
- Discussion threads 2007-07-23
- Counterpoint: Five reasons to decentralize your IT department
- See the top five benefits for decentralizing your IT department, and the trade-offs you have to make if you decentralize, in this episode of Sanity Savers for IT Executives. Also see: Five reasons to centralize your IT department
- Tags: TechRepublic Inc., Information Technology, Department, Strategy, Management, sanity savers
- Videos 2008-07-16
- Create an IT Service Department/Section
- I am the IT Manager for a company and I am considering starting an section or department to do IT Service. My target would be to support outside clients/customers. I would like some thoughts and ideas on the best way to form a department within the IT
- Tags: Cweb, information technology
- Discussion threads 2007-01-02
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