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- 10+ tools every support tech should have in their repair kit
- When a trip to an end user's machine is necessary, there's no time for fumbling for the right tool. But many times, you arrive at the user's desk and find yourself unprepared to fix the problem.In an ideal world, you'd have everything needed at your fingertips--a sort of ultimate toolkit....
- Discussion threads 2006-04-13
- New-user IT budget policy keeps costs in check
- Nothing is more critical today than keeping tech spending on track and meeting budget expectations. Making sure tech dollars are planned for from the start is the key, and this new-user IT budget policy can help make that happen.When department managers hire a new employee, the foremost budget lines are...
- Technical articles 2002-07-30
- Be an IT leader, not a lemming
- You're supposed to be an IT leader - using your knowledge about technology to help improve the organization. But are you a lemming instead? Forget the stereotype, being a lemming might be worse that you think. by John Sheesley
- Blog posts 2008-11-07
Additional Resources
- Project Manager to Department Manager
- Project Manager to Department ManagerI am a Project Manager looking to take on a higher-level management role within in another company. I have a solid background that consists of experience in infrastructure implementation and support, application development, business systems analysis, and strategic policy governance. In the job descriptions...
- Discussion threads 2006-03-06
- My manager wants to shift me from IT to Accounts Department
- Hi,I am working for my current organization since 8 years. During the period i have served them from UNIX Administration to Linux and from Database Administration to E-mail and Internet.Now last year my company switch to SAP successfully. During this phase i was involved in data transition from old system...
- Discussion threads 2004-12-03
- When IT Manager breaks policies!
- Hi guys...an odd question here!! I am mad at my IT Manager, he is such a sissy!!Being a network Admin in-charge, I want to enforce a few policies at help desk. One of them is, not to create any user account unless an email arrives from HR to HelpDesk, informing...
- Discussion threads 2007-05-16
- Calming the chaos: How to organize a training department
- If things aren't going as smoothly as you'd like, you may need to take a hard look at several key aspects of your training department. In part one of this repair plan, we'll tell you how to conduct a needs analysis to determine what needs fixing.Most of us have worked...
- Technical articles 2000-09-26
- Requirement needed for an IT manager
- What are the necessary requirements for an IT manager?Not muchNot many requirements if you work for a state agency...Grumble, grumble, bitch, bitch..What have you got yourself ? ...For your IT Department Manager's job then? ;)DependsFrom company to company the requirements will be different.In my business, producing software is our...
- Discussion threads 2008-12-17
- IT Training - Reward Employees
- Looking for ideas on how to reward employees who actually do take advantage of training courses and funds offered by your employeer.We have several free courses available but very few of our staff are taking advantage of themThat's unusual.In most companies the employees complain bitterly about the UNAVAILABILITY of training....
- Discussion threads 2005-08-01
- Talking Shop: Should a tech sabotage a project to preserve the IT department's reputation?
- Philip has been a support tech for the same company for more than five years. When he joined the company, the IT department consisted of him and his boss, the IT manager. Since then, the department has grown to include two more support techs and a network administrator. Although Philip’s...
- Technical articles 2003-02-17
- Designing a plan of action to put a training department in order
- After you've completed a needs assessment of your training department to figure out what's wrong, the next step is figuring out how to repair the problems. These tips on organization and communication can help put your department on the road to recovery.If life in your training department is not running...
- Technical articles 2000-10-05
- Two ways to improve the reputation of your tech support department
- What is the reputation of the IT department in your shop? Is it perceived as a well-oiled machine, with all the parts—from tech support to software development to network operations—working smoothly and seamlessly together as a unit? Or does the rest of the company think of the IT department as...
- Technical articles 2003-02-25
- Wierd Environment for an IT department
- Wierd Environment for an IT departmentI recently moved to entirely different country in the Middle East to be close to my mother who is really sick. I was offered a job to be an IT coordinator for a company that relies IT assistant from its sister company. After 2 months...
- Discussion threads 2006-02-24
- Ideas to Streamline a Cabling Department
- Ideas to Streamline a Cabling DepartmentI've been asked to come up with some suggestions to streamline our cabling department. I am not a part of this department, so this is a little hard for me. Over the last 4 months I have had some exposure to the operating procedures for...
- Q&A 2006-05-19
- Five things your manager could be doing better
- Bad Manager followed by a Terrific ManagerAt Aon Group, following 9/11/01, our IT department was given an idiot of the first order. He insisted on coming up with a catchy name for our department with shirts that we could all wear in the office with the name (nobody wore...
- Discussion threads 2008-12-02
- Convincing the CFO to keep exisiting staff..
- Convincing the CFO to keep exisiting staff..I am the manager of 3 person IT department including myself. I have been in the department for 7 years and have worked as the manager for the last 2 (needless to say, I've seen a lot changes and a lot of people...
- Discussion threads 2006-02-21
- I don't like to work with my manager
- I don't like to work with my managerHi, I am have been working in my company for 3.5 years now and i have started as a systems analyst at the development department and then i moved on april 2004 to the production department as a business analyst in which i...
- Discussion threads 2005-03-28
- Convincing the CFO to keep exisiting staff..
- I am the manager of 3 person IT department including myself. I have been in the department for 7 years and have worked as the manager for the last 2 (needless to say, I've seen a lot changes and a lot of people come and go). Here is...
- Discussion threads 2006-02-21
- When you don't respect your manager
- If you don't like or respect your boss, don't quit your job. At least not without trying these tactics first.So you're being paid a decent salary to do your dream job for a great company, but there’s just one thing wrong with the picture: your manager.If you've ever felt like...
- Technical articles 2000-07-25
- Diary of an IT manager: Tanya Buba (Thursday)
- A visit from the corporate IT team means more work and more stress for an IT manager. In this edition of our weeklong diary, manager Tanya Buba catches up on her help desk responsibilities while she prepares for a visit from corporate HQ.This week, IT Manager Republic will feature the...
- Technical articles 2001-03-01
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