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Complaints Management: More Than Just Handling Complaints - It's Managing Customer Relationships

Complaints management is a complex problem in a unique industry, and the issue promises to remain a hot button in the future. As regulatory and market pressures continue to mount upon medical device manufacturers, industry leaders will need to develop effective solutions or face the high costs inherent in failed...

Tags: Complaints Management, Customer Relationship Management (CRM), Deloitte LLP, Enterprise Software, Healthcare, Industry, Management, Medical Device, Software, Strategy

White papers 2006-11-15

Name game: Deloitte Consulting becomes Braxton

The latest entry in the consulting name game is Deloitte Consulting. Its answer to PwC Consulting's choice of Monday: Braxton. What are analysts, columnists, and regular folk saying about the new moniker? Read on to find out.Deloitte Consulting has looked to the past to name its future. The company has...

Tags: Beth Blakely, Braxton, Braxton Associates, Deloitte LLP, Deloitte Touche Tohmatsu, game, new name

Technical articles 2002-08-06

Hewlett-Packard deal hypes services dreams

Columnist Tom Rodenhauser foresees trouble if Hewlett-Packard goes through with a buyout of PricewaterhouseCoopers. Learn why in this week's Inside Consulting.Now that Hewlett-Packard’s lusting for PricewaterhouseCoopers is out in the open, let’s consider the prospects. On paper, the logic of this deal is apparent: Big hardware maker transforms itself into...

Tags: Deloitte LLP, Hewlett-Packard Co., PricewaterhouseCoopers Consulting, reproduction, Tom Rodenhauser

Technical articles 2000-09-15

The Big Five's future: Consolidation or fragmentation?

The Big Five consultancies continue to change, or do they? Columnist Tom Rodenhauser predicts that while firms move toward merger, they'll continue to operate separately.Another Big Five consulting division—namely PricewaterhouseCoopers—is about to be swallowed, of that we’re sure. The wags will talk about industry consolidation, citing PwC, E&Y/Cap Gemini, and...

Tags: consulting, Deloitte LLP, industry, McKinsey & Co., reproduction, Tom Rodenhauser

Technical articles 2000-08-18

Chemdex Corporation takes biotech procurement online

The procurement market is expected to explode in 2000, and Chemdex is ready to light the fuse. In this corporate profile, we examine how Chemdex provides online procurement for the ever-expanding biotechnology market.The rising demand for research equipment and chemicals puts online procurement company Chemdex right in the middle...

Tags: biotechnology, Chemdex Corp., Deloitte LLP, Mary Ann Fitzharris, procurement, procurement market

Technical articles 2000-01-26

Deloitte Improves Operational Efficiency, Flexibility With Integrated Enterprise IT Infrastructure

Deloitte wanted to implement an integrated enterprise resource management system that enhances operational efficiency while maintaining existing organizational models where possible and adopt a dependable, robust, and easily manageable solution. The challenge was to protect IT investment with a system that continues to provide enhancements and integrate a flexible system...

Tags: IT Infrastructure, Deloitte LLP, Oracle Corp., Information Technology, Change Management, Strategy, Leadership, Tools & Techniques, Management

Case studies 2008-09-01

Deloitte Consulting LLP Improves Opportunity Management With Streamlined Sales Capabilities

Deloitte Consulting LLP has provided expert implementation advice for more than 1,000 Customer Relationship Management CRM projects worldwide. By practicing "Straight talk" and demonstrating an unwavering dedication to solving client specific challenges, the company has earned a Siebel Gold Star for customer satisfaction, the 2000 Partner Award of Excellence, and...

Tags: Business Structures, Dedication, Deloitte Consulting LLP, Deloitte LLP, Finance, Marketing, Oracle Corp., Product Marketing, Sales, Sales Force Management, Sales Strategy

Case studies

Productive Computer Insight Case Study: Deloitte & Touche

At Deloitte & Touche, training is an essential part of their day-to-day client liaison. However, the use of overhead projector facilities in the Deloitte & Touche training centre did not afford attendees with the hands on experience and feel that is crucial to IT demonstrations. NetSupport School was seen as...

Tags: Computer, Deloitte LLP, Human Resources, NetSupport Ltd., Workforce Management

Case studies

Global Tax Record Retention Regulatory Requirements: Are You Ready?

Tax record retention is a growing concern, especially for companies that have implemented ERP systems. This webcast will discuss nuances of compliance with Sarbanes-Oxley Section 802, Revenue Procedure 98-25, and similar provisions with global jurisdictions worldwide. The webcast also describes how a comprehensive global tax record retention solution can enhance...

Tags: Deloitte LLP, Finance, Financial Planning, Free Trade, Taxes

Webcasts

Deloitte Gives the Green Light to Recycling With HP Planet Partners

Deloitte is the UK's fastest growing professional services Company, which delivers world class audit, tax, consulting and corporate finance services in over 140 countries. Deloitte spends some £700,000 a year on printer cartridges and while its previous method of disposal supported charities, it was not thought to be particularly friendly...

Tags: Deloitte LLP, Finance, Financial Accounting, Hardware, Hewlett-Packard Co., Partnership, Peripherals, Printers, Recycling

Case studies

Firm Deploys Operating System in Four Weeks, Improves Mobility and Security

Deloitte Netherlands is a professional services firm with a highly mobile workforce - and customers and employees who expect it to use the latest technology. Staying current with technology not only helps draw and retain top talent, but also drives the firm's three-year hardware refresh cycle. In October 2007, Deloitte...

Tags: Security, Deloitte LLP, Operating System, Mobility, Microsoft Corp., Workforce, Deloitte Netherlands, Workforce Management, Recruitment & Selection, Payroll Solutions, Operating Systems, Human Resources, Software

Case studies 2008-08-30

Deloitte & Touche Case Study: BMC Software

A CORPTAX user since 1991, BMC decided to transition to CORPTAX ETS in May of 2003, utilizing its domestic, international and calendar components. BMC reviewed the tax function's data. The review process allowed BMC to analyze and cleanse its data to ensure a smooth conversion process. The solution increased accessibility...

Tags: BMC Software Inc., Deloitte LLP, Deloitte Touche Tohmatsu, It Management, It service Management

Case studies

Deloitte Improves Opportunity Management With Siebel Sales

Deloitte provides strategy, operations, technology, and outsourcing consulting services for clients worldwide. The company first adopted Siebel Sales to improve its opportunity management process. At the time, client information was stored in separate databases based on geographies, industries, and Deloitte's own practice competencies. This siloed structure left Deloitte with such...

Tags: Business Operations, Deloitte LLP, It Operations, Outsourcing, Outsourcing & Subcontracting, Sales, Sales Force Management, Sales Strategy, Siebel Systems Inc.

Case studies

Additional Resources

Improving Compliance and Efficiency With Sun Identity Auditing and Other Sun Identity Management Capabilities

Faced with increasing compliance requirements and related challenges since the passage of the Sarbanes-Oxley Act of 2002 and other regulations governing data integrity and privacy, Sun and its alliance partner Deloitte & Touche LLP (Deloitte & Touche) deployed Sun Java System Identity Manager and Java System Identity Auditor software to...

Tags: Sun Microsystems Inc., Auditing, Compliance, Identity, Identity Management

White papers 2008-01-01

Ubiquitous Networking Helps Deloitte Employees Work Smarter, Not Just Harder

The challenge was to help Deloitte business consultants, auditors and analysts improve their connectivity to networked resources while working in the field and at client sites. The solution was notebooks built around Intel Centrino mobile technology, which provided a lightweight, flexible and connectable computing platform that provides network access from...

Tags: Mobile, Network, Intel Corp., Advertising & Promotion, Networking, Wi-Fi, Wireless, Marketing

Case studies

Deloitte Outsourcing Uses mySAP CRM to Provide High-Quality Services Through Its Help Desk

In order to support expansion of its business and provide high-quality services to its numerous customers, Deloitte Outsourcing implemented a much-needed help desk using mySAP CRM. A mySAP CRM template based on best practices enabled the company to get the help desk up and running in the shortest period of...

Tags: mySAP, mySAP CRM, CRM, Help Desk, Customer Relationship Management (CRM), Call Centers, Enterprise Software, It Operations, Software

Case studies

internet access

I have internet access with att wifi but when i'm not in a hotspot,i show i'm connected to the internet with deloitte as it shows on my task bar but when i click on internet icon,i'm unable to connect and get server error.do i have to get a user...

Tags: INTERNET, Wireless LANs, WIRELESS, Wi-Fi, manny_coker@..., Internet access

Discussion threads 2007-06-14

Cisco Case Study: McMillan Binch, LLP Profile

Founded in 1903 and headquartered in Toronto, McMillan Binch, LLP provides a wide range of legal services to corporate and financial services clients in Canada, the U.S., and abroad. The company wanted to provide a dynamic, highly mobile workforce with access to networked legal information and communications tools. They also...

Tags: Mobility, Cisco Systems Inc., Workforce, Workforce Management, Recruitment & Selection, Wireless, Human Resources

Case studies

Technology Predictions 2008: Deloitte

Deloitte's Technology Predictions 2008 report examines emerging developments and how they will shape the technology market. This paper was written by the Deloitte Technology, Media and Telecom industry group with input from leading industry analysts and executives and includes recommendations on how best to take advantage of these trends. Technology...

Tags: Industry, Deloitte LLC, Strategy, Management

White papers 2006-12-21

Grant Thornton LLP Leverages HP OpenView Operations for Windows to Keep Its Business Critical Applications Always Available

Grant Thornton LLP, the U.S. member firm of Grant Thornton International, is the 5th largest accounting firm in the U.S., and has led it's competitors - the six global accounting organizations - in U.S. growth the last four consecutive years. The company needed end-to-end monitoring of business critical processes. To...

Tags: U.S., Accounting, Hewlett-Packard Co., HP OpenView, Microsoft Windows, Operational Accounting, Financial Services, Servers, Operating Systems, Software, Finance, Hardware

Case studies