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- Skills Assessment and Customized Training for Help Desk Staff Save Time and Money
- Getronics HelpYouDesk, located in Berlin, Germany, is the customer service and support center for Getronics Deutschland, a provider of information and communication technology. Because the service center wanted to have 30 employees earn the Microsoft Certified Desktop Support Technician MCDST certification, it turned to the campus, an IT training firm....
- Tags: Getronics, Customized Training, Microsoft Corp., Campus, Help Desk, Productivity, Call Centers, Strategy, It Operations, Management
- Case studies
- Software Assurance Partnership Creates New Opportunities and Improves Client Service
- Softchoice is a corporate reseller of IT hardware and software solutions. The Information Management Group IMG is a firm that offers customized training services to its enterprise clients. When the Microsoft Volume Licensing team introduced enhanced Software Assurance benefits, Softchoice and IMG recognized an opportunity to create a partnership to...
- Tags: Software, Information Management, Customized Training, Software Assurance, Software Assurance Partnership, Softchoice, Information Management Group, Strategy, Tools & Techniques, Management
- Case studies
- Cummins India Accelerates Learning With Customized Training
- In July 2006, Cummins India kicked off a project to upgrade its Enterprise Resource Planning ERP system to the latest version of Oracle E-Business Suite. The company was well versed in Oracle, having used a range of Oracle applications since 2000, and wanted to take advantage of new functionality in...
- Tags: Oracle Corp., Customized Training, Cummins India, Workforce Management, Enterprise Software, Human Resources, Software
- Case studies 2007-09-01
- Build customized courses through TrainersDirect
- The TrainersDirect Web site can provide instructors for almost any kind of class in a variety of formats. It also offers other resources for trainers, including links to professional organizations, assessment tests, and best practice Web sites.Trainers need to know what training options they have for their organizations and how...
- Tags: Web site development, Strategy, Kevin Eikenberry, trainer, customized training
- Technical articles 2000-08-04
- Watch attendance rise with customized training courses
- Want to increase class attendance? Peter Nelson discusses the two best ways to design your curriculum so that your users will get where they need to be—in your class!You’ve got your marching orders for a new training initiative. You’ve met with your future students to find out what they know...
- Tags: Workforce management, PRODUCTIVITY, Peter Nelson, customized training, training
- Technical articles 1999-10-27
Additional Resources
- Successfully Re-Skilling a Work Force With Customized Virtual Classroom e-Learning
- SEM manufactures telecommunications switching equipment and sells it to carriers worldwide. When SEM began producing telecommunications products for the new converged carrier market, the product shift meant that they had to re-skill their sales force and sales engineers so that they could understand and sell into this new market. The...
- Tags: Global Knowledge Network Inc., E-learning, Telecommunications, Training, Sales Strategy, Workforce Management, Telephony, Sales Force Management, Sales, Human Resources, Networking
- Case studies
- A Leading Project Management Organization Uses MindManager to Plan, Develop and Deliver Customized Curriculum and Solutions
- PM College, the training arm of PM Solutions, provides project management training and professional development programs to Global 2000 corporations. In a crowded field, the college needs to differentiate itself from the competition by responding quickly, comprehensively, and creatively to corporate requests for training programs. The college uses MindManager to...
- Tags: Curriculum, Training, Mindjet, Workforce Management, Project Management, Human Resources, It Operations, It service Management
- Case studies
- Knowledge Pathways and Custom Doc Reduce Cost of Custom Training for Healthcare Provider
- Charged with training over a thousand computer users in unfamiliar applications, the Director of Technology Learning at SJRMC, Inc., started by conducting most of the training herself in a traditional Instructor-Led Training ILT environment and turned to an outside vendor for materials and additional instructors. The Director turned to Global...
- Tags: Global Knowledge Network Inc., Knowledge, Health Care, Training, Director, Help Desk, Workforce Management, Call Centers, It Operations, Human Resources
- Case studies
- Professional Services Company Targets Customer Needs With Flexible Training
- Information Management Group IMG provides training services for Microsoft Dynamics CRM business software. Because customer relationship management software is often customized to match a company's sales process, it is essential that students receive training that reflects these customizations. As a Microsoft Gold Certified Partner for Learning Solutions, IMG can tailor...
- Tags: Information Management, Professional Services, Microsoft Corp., Training, Information Management Group, Workforce Management, Enterprise Software, Human Resources, Software
- Case studies 2007-10-01
- Dutch Firm Trains 3,000 Workers in Four Weeks, Cuts Training Costs 58 Percent
- To ensure a successful migration to Microsoft Office System software Dutch engineering firm Grontmij needed to provide its 3,000 users with faster, more effective training than it needed before. To get that training Grontmij used the Microsoft Software Assurance benefits that it received at no additional charge as part of...
- Tags: Microsoft Corp., Training, Worker, Workforce Management, Human Resources
- Case studies
- Training Screen Saver (exe)
- Free RSS and educational screensaver. Save time by reading RSS news feeds or tip and training modules at your desk, via your screensaver. You can also select an event or personal date calendar reminder system plus import any of your own pictures to be displayed. Never forget important dates because...
- Tags: Screensaver, Training, Workforce Management, Human Resources
- Software downloads 2007-04-28
- Customized "On-Site" Learning Tree Course Achieves Training Goals and Proves Cost-Efficient!
- Since 1970, CSI has been Canada's leader in financial education, offering courses and programs that are considered the measure for competency training in banks, investment firms, insurance companies and mutual funds. CSI has committed itself to producing improved and expanded technology-based products and services for its students, corporate clients and...
- Tags: Training, CSI, Workforce Management, Human Resources
- Case studies
- Global Knowledge Improves Communications for Travelers' Food Service Company
- Travelers' Food Service Company TFSC is an Italian-based, global operator of travel and commercial restaurants. To ensure the most effective and comprehensive training for their employees, TFSC sought an innovative training partner with real-world knowledge that could leverage its employees' skills and abilities to maximize its investment. TFSC turned to...
- Tags: Food, Global Knowledge Network Inc., Travelers, Food & Beverage, Workforce Management, Manufacturing, Human Resources
- Case studies
- Russell Corporation Finds a Solution to Ensure Sarbanes-Oxley Compliance
- In order to comply with Sarbanes-Oxley, Russell Corporation completed compliance training for all employees. The training material covered how to follow SOX regulations, including proper accounting reporting procedures and risk assessment. An Instructional Designer from New Horizons Professional Services Team evaluated the materials used in the original training, revised them...
- Tags: Sarbanes-Oxley Compliance, Sarbanes-Oxley Act, Online Learning, New Horizons Computer Learning Centers, Training, Sarbanes-Oxley, Regulatory Compliance, Regulations, E-learning, Workforce Management, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, Enterprise Software, Software
- Case studies
- Adobe's Macromedia Flex Solution Takes Online Training to the Head of the Class With Rich Media Courses Packed With Interactivity, Synchronized Streaming Video, and Graphics
- Global Training Technologies GTT is a premier developer of web-based solutions for training, corporate education, and business communications. As baby boomers retire in droves and companies expand operations, a huge gap is opening in the workforce. New hires will have to be trained in a hurry and affordably. To support...
- Tags: Adobe Systems Inc., Online Training, Macromedia Inc., Streaming Video, Video, Training, Macromedia Flex, Graphics, Global Training Technologies, Workforce Management, Corporate Communications, Recruitment & Selection, Human Resources, Marketing
- Case studies
- Choose and customize your training well
- There's no shortage of different applications in your company. Here's how to tailor your training to cover all of your software bases.In most companies, there are as many departments as there are software applications to run the departments. There is accounting software for the accounts payable department and database software...
- Tags: Workforce management, Tools & Techniques, Matthew Mercurio, training, software
- Technical articles 1999-05-12
- Download our Training Needs Analysis Survey to determine your organization's training needs
- The Training Needs Analysis Survey download is no longer available. We apologize for the inconvenience. Check out our available resources about training, which include the following: Global Knowledge training courses Training/tuition reimbursement kit 10+ ways to train your users on Office...
- Tags: IT training
- Technical articles 2000-01-13
- Customized Networking Training Solutions Coalesces Communication Between Organizations Served by SUNET
- SUNET is an acronym for the Swedish University Computer Network. Eterra, a Scandinavian network consulting firm, and Cisco Systems, a worldwide leader of networking solutions, were charged with updating SUNET's data network to become one of the most advanced IP networks in the world. It was essential that Eterra provide...
- Tags: Global Knowledge Network Inc., Network, Training, SUNET, Workforce Management, Networking, Human Resources
- Case studies
- Mipsis Training Management Software (exe)
- You will need Training Management Software to organize and manage your corporate employee training. The training is required by each person whose work affects product or service quality. Training includes not only "quality related" training, but training in the technical and safety skills required to perform the work. Training Management...
- Tags: Software, Training, Training Management Software, Workforce Management, Human Resources
- Software downloads 2007-11-23
- Training assessment templates
- Training new employees and assessing the effects of training is an involved process. These templates can help busy managers keep training efforts on track and organized.
- Tags: Training, Workforce Management, Human Resources
- Download resources 2001-12-06
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