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- 10 ways to develop customer self-sufficiency
- "Make the customer self-sufficient? Are you crazy? I'll be out of a job!" This reaction often follows a suggestion about making customers more self-sufficient and hence, less dependent on an IT department. Yes, if customers can do more by themselves, maybe they will need you less. On...
- Blog posts 2008-05-14
- 10 ways to develop customer self-sufficiency
- Helping your customers become more technically capable frees you up to spend more time giving them higher-value services -- which could ultimately benefit your career. Calvin Sun offers some advice for helping your customers become a bit more self-reliant.This download is also available as an entry in our 10 Things...
- Download resources 2008-05-14
- The Top 9 Ways to Increase Your customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your customers
- Every company executive will raise their hand and say they believe having loyal customers is a key to business success. But what are executives really doing about it? Most will point to their customer care training or CRM system. Some will also point to their monthly newsletter or discount program...
- White papers 2007-09-28
- Images: A visit to 'negawatt' central
- Take a tour of EnerNoc's operations center, where it uses the Internet to dial down customers' energy usage during peak times.Inside the "Noc" of EnerNoc, one of a handful of new companies in the energy-efficiency business. The network operations center is where employees monitor the power grid and customers'' sites....
- Image galleries 2008-05-08
- Posh Boutique (exe)
- It's Alicia's birthday and she has a big surprise coming! Her grandmother, Lily, has decided it's time for Alicia to take over her chain of posh boutiques. Alicia thinks it sounds like a dream come true but in reality it takes a special someone with great timing, a keen business...
- Software downloads 2008-04-18
- Beware of vendor lock-in upfront, or be prepared to pay later
- We're basically all capitalists here, so we know how the system is supposed to work. As a vendor, you want to find a customer to buy your products. As a customer, you want to find a vendor who will fill your needs. Ideally, vendors and customers come together, money changes...
- Blog posts 2008-04-23
- Creating customer Value by Combining the "Right" Data With the "Right" Action
- It is safe to assume that every organization needs to build stronger customer relationships based on understanding their customers' needs, interests, and characteristics. Further, they need to leverage this understanding to deliver more targeted products and services, and ultimately reap more rewards from those relationships. The question is whether any...
- White papers
- Oakwood Worldwide Improves Sales Focus and Efficiency in Complex Corporate Housing Market
- In the late 1990s, Oakwood's business began changing dramatically. The company's target customer shifted from an executive being relocated to a consultant, trainer, or other person being sent on long-term business assignments. Oakwood previously relied on a homegrown customer contact system for more than two decades, but with the business...
- Case studies
- Tessiture Pietro Radici S.p.a. Increases customer Base With Enhanced customer Service
- Customer relationships have a strategic importance for the company, and it is essential to manage marketing, sales, and customer care data as efficiently as possible. As such, Tessiture Pietro Radici needed to develop and implement a Customer Relationship Management CRM process that would support marketing and business strategies and provide...
- Case studies
- Use the Power of Senior Management
- In most business relationships, there comes a time when the customers and the managers need to meet. Whether customers have technical questions or production concerns, or whether they just want to talk to somebody they believe can deliver on company promises, a person's job is to make sure that the...
- Webcasts
- Global Distributor Improves customer Service With Integrated E-Commerce System
- A former division of Westinghouse, WESCO works with more than 24,000 suppliers to distribute products to more than 100,000 enterprise customers around the world. In response to increasing customer demands for better, more efficient online ordering, WESCO deployed a flexible, tightly integrated e-commerce solution built on Microsoft Windows Server System....
- Case studies
- Integrated Solution Enhances Productivity of customer Care Representatives
- Mercy Health Plans MHP places the highest value on member health and service quality. MHP needed to integrate its call center systems to better serve its customers. The Infosys Integration and Collaboration Solution, coupled with the Microsoft Customer Care Framework, provided the integration MHP needed, and the result has created...
- Case studies
- Business Consultants Deliver Valuable Insights to High Profile Clientele
- In order to maximize their own profitability while providing customers with the highest level of business insight and expertise, Bolden and Brenstein rely on Microsoft Office Professional Edition 2003 to support their roster of long-term customers while keeping their own operations lean. They've created a solid reputation for solving difficult...
- Case studies
- Integrated SS7 and SIGTRAN Solution: Development of a High Performance HLR
- The customer is the industry's first open mobility infrastructure company, delivering a unique open subscriber-centric architecture, based on a real time common subscriber directory and a suite of mobility applications for core mobile, fixed and converged networks. The customer was looking to develop an HLR, based on commodity Unix servers,...
- Case studies
- International Network Services Case Study: Discount Auto Parts
- Discount Auto Parts is a large, rapidly growing retail supplier of after-market auto parts and accessories. Traditionally, Discount has sold primarily to do-it-yourself customers. Now the company wanted to broaden its business to address the needs of the commercial market, including local and national repair shops. Discount initiated a major...
- Case studies
- Product Re-Engineering - Bizeworld's Pure Soft
- The customer is based in British Columbia, Canada and sells the product and solution to the various retail stores in the areas of inventory management: retailing as well as for retail back office operations. As with any other legacy product, the customer was facing maintainability and quality issues in the...
- Case studies
- Hudson's Bay Company Uses Internet-Based Solutions to Target Its Marketplace - One customer at a Time
- Hudson's Bay Company Hbc is Canada's oldest corporation and largest department store retailer. Hbc wants to leverage the breadth of products and services offered throughout its retail channels, align customer touch points, logistics, and retail enablement, creating a common front to the customer through credit cards, loyalty programs, and gift...
- Case studies
- Scandinavian Airlines Uses SAS to Improve Services and Ensure Superior customer Relations
- Competition amongst airlines for customers is very tough. It is essential for airlines to listen to their customers and adapt their services to meet their customers' requirements, while also ensuring that their prices match the services they are offering. Scandinavian Airlines is a customer-focused company, and its management decided that...
- Case studies
- Case Study: Severn Trent Water
- Severn Trent Water has developed and diversified from a UK water authority into an international environmental services company. Customer care problems at Severn Trent stemmed from contact centre inefficiencies and inflexible business processes. Severn Trent's managers identified a strategy to improve the customer experience by resolving almost all enquiries at...
- Case studies
- Ticketing Application Development
- The customer owns a production house in Canada and is into the business of producing indoor events for the public. The customer wanted to develop the application so that selling can happen through his agents distributed over different places via a program installed on their machines. The customer also wanted...
- Case studies
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