customer survey

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customer survey forms

Hi Everyone, I am starting a new Tech Support helpdesk in my company, I would like to review/monitor the Agents over the coming months and also receive some customer feed back about their experience with the helpdesk. Can any one provide me with some sample agent monitoring templates or customer...

Tags: Help desk, Marketing research, Call centers, Real estate, d.jordan@..., customer survey

Discussion threads 2007-06-13

Reducing Distribution Costs: The Value of RedPrairie's Productivity Management Solution - customer survey

For many companies, distribution costs as a percentage of sales continue to rise. Labor costs generally represent the greatest single component of distribution costs, ranging from 40 percent to as much as 70 percent of the total. In this context, ARC conducted a user survey of RedPrairie's labor Productivity Management...

Tags: RedPrairie, Customer Survey, ARC Advisory Group, Distribution Cost, Labor Relations, Marketing Research, Sales Strategy, Human Resources, Marketing, Sales

White papers 2003-03-01

Additional Resources

Customer Satisfaction Survey

Does anyone put put together an online customer satisfaction survey for Information Technology to be given to the customer to palce their feedback about the servies IT provide?. Regards.

Tags: ppowersoft@..., customer satisfaction

Discussion threads 2007-03-18

CRM and Your Business

CRM, Customer Relationship Management, and more particularly the technologies involved in delivering it has caused more confusion than any other technology that has been available in the market for so long. Survey after survey shows that for the majority of companies, the awareness of the technology exists but the...

Tags: Survey, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2006-01-10

Customer Satisfaction Survey

I am trying to put together an online CS survey.Has anyone used a canned system? If so which ones and how did you like it?What are some things that I should make sure to ask when I put it together?ChrisSystemsIf you have a Windows 2003 server, you probably have a...

Tags: customer satisfaction, Customer Satisfaction Survey, dacook@..., it management, survey

Discussion threads 2005-05-02

good company responsiveness....

about 4 years ago this one company made a change to thier website, making it entirely a flash website.( what prompted my survey on flash and javascript actually )I used the facilities on another website to conduct this survey. my base for the survey was / is thier customer base.(...

Tags: Web site, mandatory tagging sucks, corporate relationships, survey, Jaqui, off-topic

Discussion threads 2005-07-21

Executives Want More Access, Insight and Value From CRM

Entering 2005, many sales and marketing executives believe they have plenty of data and operational tools for Customer Relationship Management (CRM). Many view their customer management systems as advanced. Some say their companies are adept at performing target marketing and segment-focused communications. Because of this, many say they do not...

Tags: Microsoft Access, Equity, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Marketing Research, Enterprise Software, Software, Marketing

White papers 2005-05-10

Survey by postmasterdirect.com

I received an email asking me to take a survey, but the link was not in plain English. . .Does Tech Republic sponsor such a survey, or is this a hoax or scam? ? ?

Tags: dgjones@..., survey

Discussion threads 2006-12-29

Take our survey on CRM solutions

Does your organization run its CRM solution through an ASP? How satisfied are you with your current CRM solution? Take this short survey from Gartner and tell us what you think.Customer relationship management (CRM) is fast becoming a way for organizations to get in touch with their customer base and...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Dana Norton, CRM, CRM solution, survey

Technical articles 2000-07-28

CRM and Your Business: A Jargon-Free Guide to How CRM Can Help Your Business

CRM, Customer Relationship Management, and more particularly the technologies involved in delivering it have caused more confusion than any other technology that has been available in the market for so long. Survey after survey shows that for the majority of companies, the awareness of the technology exists but the confusion...

Tags: Benefit, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2005-10-10

Survey Techniques: How to Create an Effective Customer Feedback Tool

Getting accurate feedback from customers is critical, whether input is used to improve service or processes, enhance relationships or launch new products. There are many customer feedback formats companies can use (written, postcard, phone, Internet), and choosing one will depend on the type of information the person is looking for...

Tags: Survey, Tool, Internet, Productivity, Marketing Research, Telecom & Utilities, Marketing

White papers 2004-12-29

VisiWave Site Survey SO (exe)

VisiWave Site Survey SO is a complete 802.11a/b/g site surveying solution. You collect survey data using a standard wireless adapter while walking around the survey area clicking on a floor plan image or using a GPS receiver to track your location. The survey data is mapped using the included reporting...

Tags: Survey, Survey Data, Marketing Research, Marketing

Software downloads 2007-09-21

One data center to go please

Disaster Recovery Processes HelpHello,I am a candidate for a Masters Degree in Management and Systems at New York University. I am currently working on my master thesis on the subject of improving the process of disaster recovery in IT. As part of this thesis I am conducting a survey...

Tags: Marketing research, buildingitup@..., data center, survey, thesis, disaster recovery

Discussion threads 2007-06-11

RepleteSurveys (zip)

RepleteSurveys allows you to create and manage many surveys with many questions and allows you and the respondents to view the results graphically. This Web-based system records the survey responses automatically in any SQL database Easy. Friendly. Safe. Features include: Secure Admin login; Surveys can be self-contained Webpages, or include...

Tags: Survey, RepleteSurveys, Marketing Research, Marketing

Software downloads 2007-11-20

Mediata Survey (exe)

Create slick, professional, multipage surveys on your Web site which you can use for market research or any other activity that could benefit from more user input, without any programming knowledge to implement them. Surveys are created in PHP and hosted in your Web site. They can handle question types:...

Tags: Survey, Marketing Research, Marketing

Software downloads 2008-01-03

Survey Annex (exe)

Download Survey Annex today and start getting paid for filling out surveys online, Survey-Annex has a database of over 500 companies and Focus groups that will pay you up to $ 40 an hour for your opinions.

Tags: Survey, Marketing Research, Marketing

Software downloads 2006-03-24

Survey Results: Technology's Impact on Contact Center Agent KPIs

This paper outlines the results of a September 2005 survey of call center managers and IT professionals regarding technology's impact on call center agent productivity, Key Performance Indicators (KPIs) and the customer experience. The survey was conducted at the 2005 Annual Call Center Exhibition (ACCE) conference focused on call center...

Tags: Empirix Inc., Call-center, Contact Center, Survey, Call Centers, Customer Relationship Management (CRM), Real Estate, Marketing Research, It Operations, Enterprise Software, Software, Business Operations, Marketing

White papers 2005-10-01

Survey Genie Gold (exe)

The Survey Genie Gold is powerful, easy to use software for creating, administering and analyzing surveys of all types. It has a database of 400 sample questions covering over 50 topics for employee and customer surveys. Surveys can be administered on paper, disk, LAN, e-mail and on the web. The...

Tags: Survey, Survey Genie Gold, Marketing Research, Marketing

Software downloads 2005-06-29

etalk's Survey, Quality Monitoring, Agent Evaluation Solutions Lead to Award-Winning Service for Entergy

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy's 500 call center agents, divided among six centers provide service to more than 2.6 million customers. Receiving more than a million calls per month regarding billing inquiries, service requests, bill extensions, and...

Tags: Agent, Entergy Corp., Monitoring, Survey, Real Estate, Call Centers, Business Operations, It Operations

Case studies

Download our Training Needs Analysis Survey to determine your organization's training needs

Looking for a way to evaluate your organization's previous training sessions and plan your training for the near future? Download our Training Needs Analysis Survey and use it to get the information you need to measure the effectiveness of your company's training.Is your organization experiencing employee performance issues? Is it...

Tags: Workforce management, Susanne Krivanek, training, Training Needs Analysis Survey

Technical articles 2000-01-13