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TechRepublic Resources
- average customer statisfaction?
- What is the average customer statisfaction for tech support? We hit 92% for are customer statisfaction I know that is good for us. But does any one know what the tech support industrial average is for customer statisfaction?I have seen a lot of averages usually hovering between 85...
- Tags: customer statisfaction, statisfaction
- Q&A 2006-07-13
Additional Resources
- CRM360 (exe)
- CRM30 is a customer relationship management software. Use this software to store your customer information and you will get a 360 degrees view of your customer. View relationship between customer and activities or vice versa. Search customer by address or search address by customer. This powerful relationships helps you to...
- Tags: Customer, CRM30, Performance Management, Tools & Techniques, Customer Relationship Management (CRM), Human Resources, Workforce Management, Management, Enterprise Software, Software
- Software downloads 2005-09-08
- Customer Experience Management: The Value of "Moments of Truth"
- To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every point in which the customer interacts with the business, product or service. Customer Relationship Management CRM is a business strategy to acquire, grow and...
- Tags: Customer, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-05-01
- SOA and Customer Data Integration
- Many enterprises are increasingly adopting 'Customer-driven' approach to derive maximum customer value. Integrated customer information in all departments, branches and channels across different geographies represents an enterprise's ability of unified customer vision. Maintaining complete and accurate information throughout all divisions, at any time, is however, challenging. This white paper details...
- Tags: Infogain Corp., SOA, Data Integration, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2005-07-12
- Beyond CRM
- "The customer is king!" has long been the cry of those in business. The customer is the one who pays the bills, is the source of revenue, and is the reason for being. The critical role the customer plays is so vital, an entire management philosophy and software category was...
- Tags: Customer, Indus International, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Tools & Techniques, Enterprise Software, Marketing, Software, Management
- White papers 2004-10-25
- Getting It Right: Turning Customer Value Into Competitive Advantage in Retail Banking
- While retail banks have long known that growing customer loyalty, customer profitability and share of customer are the keys to competitive advantage, many remain challenged to incorporate customer strategies into a product-focused environment. Product silos, inconsistent customer communications and the inability to act on customer insight across the enterprise block...
- Tags: Competitive Advantage, Customer, SAS Institute, Banking, Strategy, Financial Services, Management
- Webcasts
- Building Customer Relationships One Interaction at a Time
- Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this reality, imagine an environment where one could personally direct the outcome of every single customer interaction, start to finish. Where...
- Tags: Customer Interaction, Customer Relationship
- White papers 2007-09-01
- Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
- The research discussed in this paper evaluates the effect of Customer Relationship Management CRM on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S. firms shows that the use of CRM applications is positively associated with improved customer knowledge and improved customer satisfaction. This...
- Tags: American Marketing Association, Customer Satisfaction, CRM, Customer Knowledge, Product Marketing, Advertising & Promotion, Business Structures, Customer Relationship Management (CRM), Enterprise Software, Marketing, Finance, Software
- White papers 2005-10-01
- Customer Portfolio Management: Taking CRM to the Next Level
- This white paper explores customer portfolio management, a new, strategic approach to deploying CRM that emphasizes customer knowledge, strategic planning, and execution as the cornerstones of a CRM initiative. Customer portfolio management requires companies to make decisions and allocate resources based on customer value - and through a deep understanding...
- Tags: Portfolio Management, CRM, Customer Portfolio Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2004-09-01
- Successful Customer Information Management and Oracle Customer Hub
- Customer information is the weak link of many business initiatives. This webcast shares the key elements of effective customer information management and highlights customer case studies from successful Oracle Customer Hub Solutions.
- Tags: Information Management, Oracle Corp., Customer Information, Strategy, Management
- Webcasts
- The World Has Changed; Have You?: A New Paradigm for Customer Service Management
- With more customer-facing channels to manage, growing customer expectations and increasing competitive pressures, delivering quality customer service is more complex than ever. Companies that have adjusted to this changing environment are now achieving important results, including significantly lower operating costs and visibly higher customer loyalty rates. These organizations are embracing...
- Tags: Customer Service, Enkata Technologies Inc., Customer Service Management, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-04-12
- Solving the Customer Data Integration Challenge
- Oracle's Siebel Universal Customer Master Universal Customer Master is a comprehensive Customer Data Integration CDI solution that helps companies create and maintain unique, complete, and accurate customer information and makes this information available to other business applications and systems in real time. This white paper explains the importance of customer...
- Tags: Oracle Corp., Siebel Systems Inc., Data Integration
- White papers 2006-01-01
- Technology for Optimizing Customer Relationships
- CRM presupposes the existence of an effective CRM strategy - a solid way to manage customer relationships in the first place. Once a CRM strategy is in place, a customer-centric database provides the foundation. Next, enabling technologies such as real-time event management allow companies to customize customer interactions based on...
- Tags: Customer Relationship, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Strategy, Marketing, Software, Management
- White papers
- Best Practices for Retaining and Acquiring Customers in Grocery
- Retailers know it's a buyer's market. Product differentiation is difficult. Making the difference on price alone is a trap. Enhancing customer relationships and becoming customer centric is the key to increasing sales and customer retention rates, and lowering the cost of customer acquisition.
- Tags: SAS Institute, Best Practice, Product Differentiation
- Webcasts
- Customer Data Integration: Creating One True View of the Customer
- To maintain, manage, and track the critically important relationships and the associated customer activity, corporations are investing valuable time and resources into managing customer data with Customer Data Integration CDI systems. CDI is a combination of technologies and processes that manage the integration held within customer information systems so that...
- Tags: Customer, SAS Institute, Data Integration, Customer Data Integration
- White papers 2006-09-14
- Customer Satisfaction: Do You Know the Score?
- Now, more than ever, companies across industries are realising the importance of ‘putting the customer first’ paying attention to customer satisfaction translates to enhanced shareholder value. Surprisingly, although corporations have spent millions on ad campaigns, Information Technology IT solutions, new customer service programmes and organisational changes customer satisfaction levels, across...
- Tags: Customer Satisfaction, Product Marketing, Marketing
- White papers 2002-07-01
- When Real Time Is the Right Time: How Real-Time Decision Making Improves Your Customer Interactions
- As a customer, has one ever experienced less than ideal service when calling a customer support center? Does it seem like organizations just don't recognize what a valuable customer one is? Although the customer interactions may take only a few moments, the impression made by the company on the customer...
- Tags: Customer, Decision-making, SAS Institute, Customer Interaction, Tools & Techniques, Management
- White papers 2007-08-01
- Customer Database Pro (exe)
- Customer Database Pro CDB is a complete, multi-user, customer database, and help-desk solution. CDB keeps track of your valuable customer information. You can enter products purchased and/or services subscribed to by each customer. You also can log issues encountered by your customers and their resolutions. Logged issues and customer records...
- Tags: CDB, Help Desk, Call Centers, Storage, Databases, It Operations, Hardware, Enterprise Software, Software, Data Management
- Software downloads 2007-03-06
- Turn Customer Feedback Into Actionable Insight and Profits: Enhance Customer Relationships Through Enterprise Feedback Management
- Virtually all organizations collect some form of customer feedback, whether through individual surveys or regular customer interactions. But how many actually use it to improve their customer interactions? By some estimates, only a fraction - less than 10% Enterprise Feedback Management EFM is enabling organizations to transform the attitudinal data...
- Tags: SPSS Inc., Customer Interaction, Marketing Research, Digital Media, Marketing, Consumer Electronics, Personal Technology
- Webcasts
- Customer Loyalty: The New Competitive Advantage
- Customer loyalty might be the only sustainable competitive advantage, especially in challenging economic times. Yet, so few businesses understand how to create customer loyalty that the average U.S. company loses half of its customer base every five years. Hence the need for a systematic approach to this competitive differentiator and...
- Tags: Competitive Advantage, Customer Loyalty, Strategy, Management
- White papers 2006-08-01
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